|
|
|
|
| Desired Industry: Information Technology |
SpiderID: 25853 |
| Desired Job Location: Sacramento, California |
Date Posted: 3/31/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 04/01/09 |
| Desired Wage: 60,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
A dynamic, tenacious senior project and engineering support manager with extensive experience in biometric information technology and customer support. Strengths include planning, developing and leading multi-million dollar, customer-centric, bottom-line focused strategy for completing projects on time and on budget while managing support engineers in the Western United States and Canada. Skilled in developing strategic direction, customer needs analysis, customer service and management, testing, documentation and implementation of information technology solutions. I am interested in using years of business experience to help companies in improved efficiency and increased revenue.
Experience:
NEC SOLUTIONS (AMERICA), Inc. Rancho Cordova, Ca 1987 to 2007
Project Manager
• Lead Project Manager using Project Management Body of Knowledge (PMBOK) methodologies and practices. Projects included a 2 million-dollar information technology installation that was on schedule and on budget in 9 states and 3 federal agencies.
• Built a cohesive international team, negotiated with multiple law enforcement agencies at the city, county, state and federal levels, reaching agreements about database organizations, computer interfaces, and network standards.
• Collaborated effectively in biometric identification solutions and provided project management in system installations, upgrades, interfaces to other computer systems and prototype technology.
• Developed, identified and tracked quality assurance for project/product specifications, product delivery; managed corrections to project/product defects using data analysis, and met budget.
• Directed error free conversion of fingerprint, palm and mug-shot records, including associated public and private data in electronic formats for data storage and retrieval.
Engineer Support Manager
• Led a 9 person engineering team that supported 15 large scale computer systems for 9 western states and 1 Canadian province which led to a 16% improvement in customer satisfaction and a 3% increase in system up time.
• Composed and administered maintenance contracts, kept a $1.5 million budget within financial goals while overseeing travel, training, hardware, software and spare parts expenses.
• Supplied customer service and support to customers in city, county, state and federal law enforcement agencies including the Department of Homeland Security, the Drug Enforcement Agency, the Secret Service, the Internal Revenue Service and the U S Postal Service, thereby increasing client retention from 74% to 90%.
• Automated efficiency, integrated standardizing and coordinating support strategy with full responsibility of support plans, P&L and budgets that met expectations.
Project Manager, Senior Customer Engineer
• Implemented on time and on budget multiple installation projects such as power, network, hardware, software and acceptance testing.
• Developed quality assurance for project specifications, product delivery, managed corrections and remedied all project/product defects.
• Enforced IT Security, ensuring computer systems met stringent FBI standards along with individual city, county and state security standards.
• Prepared and presented training and documentation to 12 system operators; saving the company an estimated $14,000.
• Enacted, monitored and adhered to Service Level Agreements (SLA) thereby meeting customer expectations.
• Lead engineer on several mainframe computer systems and multiple remote sites, thereby avoiding hiring more resources.
• Exceeded contractual expectations by maintaining a 99.7% uptime on multiple mainframes, multi fiber channel disk arrays, Windows servers, workstations and peripherals.
• Provided first-level software support using UNIX, Oracle-SQL and Windows NT, resulting in recognition and repeat customer business
Customer Engineer
• Head Customer Engineer for commercial products, serving northern California and Nevada resulting in a promotion to Senior Customer Engineer.
• Controlled a half-million dollar parts-room inventory that resulted in 100% inventory accountability.
• Composed maintenance contracts with prospective clients which met revenue goals.
• Maintained business systems including mini-mainframes, personal computers, laser printers, and magnetic tape drives in a contractual environment meeting the 2 hour response and resolution time limit.
CONTROL DATA CORPORATION. Sunnyvale, Ca 1981 to 1986
Customer Engineer
Education:
EDUCATION
UNIVERSITY OF CALIFORNIA, DAVIS 2004 to 2007
Certification: Project Management.
CONTROL DATA INSTITUTE, San Francisco, Ca 1982 to 1985
Certification: Computer Technician.
EVERGREEN COMMUNITY COLLEGE, San Jose, Ca 1981 to 1982
General Education Courses.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|