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Front Office Manager / Hotel Manager Resume
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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 25684 |
| Desired Job Location: Atlantic City, New Jersey |
Date Posted: 3/22/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 60000. |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To obtain a position in the hospitality industry that will benefit from my superior customer service and administrative skills, while enabling professional growth and development within the organization
Experience:
Tropicana Casino and Resort Atlantic City, NJ Sept 1999 - Nov 2008
Hotel Manager Feb. 2002-Nov. 2008
• Responsible for the daily operations of the following departments in Hotel Operations for this 2,129 room, full service casino resort: Front Desk, Front Services, Communications, Central Dispatch, Valet Parking, Business Center, Health Club, Salon, Uniforms and Fleet Management
• Oversee quality hiring and training to promote excellent customer service consistent with the property’s core service standards and the development of a team-oriented work environment
• Monitor on a daily, weekly and monthly basis the financial performance of all departments, prepare justifications for budget variations and manage a smooth, efficient, cost effective operation
• Provide direct input in daily yield management, selling strategies, rate modifications, revenue enhancements, increases to ADR and yearly room revenues and input in the development of the departments fiscal budgets
• Respond to guest service interactions in a professional and timely matter to achieve positive resolutions
Front Office Manager Sept. 1999-Feb. 2002
Trump Plaza Hotel and Casino Atlantic City, NJ
Dec. 1989 -Sept 1999
Front Office Manager Mar. 1993 - Sept. 1999
• Responsible for the daily operations of both Trump Plaza and Trump World’s Fair Front Office for this 1,404 room, full service casino resort including: Front Desk, Guest Services, Trump Club, The Club at Trump Plaza, Bell Services, Valet and Communications
• Oversee quality hiring and training to promote and maintain 4 star service levels consistent with the property’s core service standards and the development of a team-oriented work environment
• Provide direct input in daily yield management, increases to ADR and input in the development of the departments fiscal budgets
• Perform all duties as deemed necessary for the success of the departments
Front Desk Manager Dec. 1989 - Mar. 1993
Skills:
Advanced knowledge of LMS/AS400
Additional Information:
Certified Hospitality Supervisor (CHS), American Hotel and Lodging Educational Institute 1991
Certified Hospitality Administrator (CHA), American Hotel and Lodging Educational Institute 1995
Candidate Contact Information:
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