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| Desired Industry: Collections |
SpiderID: 25523 |
| Desired Job Location: Springfield, Illinois |
Date Posted: 3/13/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 175k+ |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Experience:
PATRICK B. GOUGH
2701 Hastings Road
Chatham, Illinois 62629
Home - (217) 483-2105 Fax - (217) 483-6668 Email – pbgough@aol.com
Objective: To obtain a Senior position with a company that is growth oriented, expansion minded, competitive conscious, and willing to look towards the future while reaping the benefits and expertise of logical, calculating and pragmatic decision making abilities along with a “hands on approach” used in moving your business towards your expectations for the future.
Experience: Self-Employed Consultant 2000 - Present
Consulting on as needed basis for Valentine & Kebartas, Inc. on various compliance issues, system related issues, and marketing strategies. Consultant for American Recovery Services 2000 – 2001. Reviewed P&L and all facets of operation to improve performance and reduce costs in all departments. Required on site visits several times each month to work with key management employees regarding cost reductions and improved productivity.
Credit Bureau Accounts, Inc. 1994 through 1998
3085 Stevenson Drive, Suite 202
Springfield, Illinois 62703
800-706-4357
Executive Vice President - Owned 20% of Company. Responsible for all facets of operations to include day to day, and long term planning of Accounts Receivable Management business. Company grew from 47 employees as a local company to over 225 employees as a national company. Also acted in dual capacity as CFO of company. All departments reported through me to majority owner of company. The Nielsen Company ranked Credit Bureau Accounts, Inc. as one of the top 50 agencies in the United States regarding sales volume. Sold business in November 1998 to Convergent Resources Inc.
National Credit Services 1993
Gaithersburg, Maryland
301-258-2888
Consultant - Reported to President\Owner of Company. Analyzed and developed collection procedures for national telephonic clients with objectives of maintaining competitiveness while improving profit margins. Advised on predictive dialing campaigns, employee training, expenses and HR issues.
Capital Credit Corporation 1976 to 1993.
Fairfield, N.J.
1991-1993 Vice President of Operations – Responsible for all facets of regional operation centers
of Silver Spring, MD; Chicago, IL; Los Angeles, CA; San Francisco, CA; and Customer Service Department in Fairfield, NJ. Developed policy and procedure for operational centers. Worked with information systems to develop programs to enhance tracking of performance and improve collection abilities. Responsible for developing goals and budgets for centers; insuring compliance with company policy and client procedures; insuring client competitiveness and staffing requirements to achieve reasonable profits. Worked with information systems to improve performance of customer service personnel through system enhancements. Communicated regularly with clients to advise of progress in relation to expectations. Dealt with prospects along with sales department for expanding client base.
1989-1991 Assistant Vice President of Operations - Responsible for overseeing Silver Spring and Chicago Regional Collection Centers. Tested and developed procedures in Silver Spring for XI0X call accounting system for eventual implementation in all regional collection centers. Selection committee member for reviewing dialer vendors and defining proper usage of dialer. Selected 8 station ITC dialer for test location in Silver Spring. Developed strategies for use, which increased stations to 24 in Silver Spring and 16 in Jacksonville, FL.
1987-1989 General Manager, Silver Spring, Maryland - Responsible for largest operational center within Capital Credit Corporation. Assumed responsibility for managing 53 collectors generating $300,000 in fees. Responsible for expanding office through performance to 87 collectors producing in excess of $500,000 in fees per month.
1980-1987 General Manager, Chicago, Illinois - Responsible for all facets of regional collection center to include developing and managing sales department; managing accounts payable and receivable; negotiating with vendors to support operational functions; developing and achieving 6 and 12 month forecasts; hiring, training, developing, and motivating department heads and staff. Developed office from staff of 5 in 1980 to staff of 50 with profits of 18-22% monthly.
1979-1980 Assistant General Manager, Atlanta, Georgia - Responsible for day to day operation of collection floor consisting of 20-30 collectors. Developed group managers for future management positions. Assisted general manager with developing and assigning collection goals and achieving client results.
1978-1979 Sales Representative, Atlanta, Georgia - Responsible for developing and maintaining local client sales base. Listed major clients such as Budget Rent-A-Car, Hartford Insurance, Sentry Insurance, Dairyland Insurance, and Aetna Insurance for subrogation collections and Richs Department Store.
1977-1978 Group Manager, Atlanta, Georgia - Responsible for hiring, training, motivating, and managing 12 collectors; achieving assigned collection goals assigned by upper management; and insuring accounts assigned worked within client and operational guidelines.
1976-1977 Senior Unit Manager, Washington, D.C. - Responsible for collecting on past due accounts; and skiptracing, tracing, and negotiating with consumers to liquidate delinquent accounts in as short a time frame as possible.
1972 – 1976 United States Air Force. Intelligence Analyst - Responsible for analyzing and decoding radio communications traffic. Electronic surveillance and monitoring of Soviet Air Defense movements and experimental aircraft.
Education: University of Maryland – Business Administration
United States Air Force Community College
Prince Georges Community College
Various American Collector Association Schools
Highlights:
• 1998 successfully sold a collection company to Convergent Resources, Inc.
• 1994 through 1998 was a committee member of the American Collector's Association Legal Fund Committee.
• 1994 successfully located, researched, and purchased a “local” collection agency that had a sufficient platform for growth and within 5 years increased value by 375%.
• 1988 received Capital Credit Corporations "General Manager of the Year" award.
• Convinced Budget Rent-A-Car to become a client on first sales call made in new position. Initial Placement in excess of $100,000 Dollar amount placed was considered exceptional at that time.
Community Vice President, Board of Directors for Fifth Street Renaissance.
Involvement: President of Hurstbourne Homeowners Association.
Secretary of Hurstbourne Homeowners Association.
Illinois High School Association Basketball Official.
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