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| Desired Industry: Customer Service/Technical Support |
SpiderID: 25521 |
| Desired Job Location: Frisco, Texas |
Date Posted: 3/13/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Talented and motivated Professional who offers a broad foundation of knowledge and skills. Proven success at accurately assessing client needs, developing dynamic solutions, and providing support to consistently meet and exceed revenue and service goals. Improve business operations using solid information technology knowledge, analytical skills, and innovative thinking to automate processes and enhance programs. Effectively leverage strong communication, negotiation, and interpersonal skills to build and nurture valuable internal and external relationships with diverse individuals. Demonstrated ability to self-motivate and work independently, contribute significantly to a team effort, or serve in leadership roles. Experienced in the following:
• Consultative Sales • Marketing and Promotions • Contract Negotiation
• Market Research • Proposals and Presentations • BusinessAdministration
• Account Management • Client Service and Support • Performance Tracking
Experience:
PROFESSIONAL EXPERIENCE
Sales and Marketing
• Attain and surpass revenue and profit goals on a consistent basis by developing and implementing effective strategies for identifying and meeting client needs.
• Research markets and competitors to define strengths, weaknesses, opportunities, and trends.
• Develop sales and marketing approaches to gain access to key decision makers and secure new business.
• Create dynamic presentations and proposals that highlight product and service benefits, features, and added value.
• Plan and coordinate special promotional campaigns from initial concept development through after action review.
• Build and maintain productive relationships with key clients, responding promptly to inquiries and reviewing accounts to increase revenues by maximizing cross-sell and up-sell opportunities.
• Oversee processing of orders and proactively resolve potential issues to facilitate timely delivery.
Management and Leadership
• Manage territories and departments with full responsibility for coordinating and monitoring team efforts.
• Collaborate with senior executives to develop comprehensive plans for achieving business goals.
• Prepare and manage budgets that require accurate forecasts and careful comparisons of actual results with target goals to identify and resolve variances.
• Evaluate business needs with responsibility for procuring, allocating, and controlling resources to optimize profits.
• Mentor and supervise staff to form cohesive and productive teams.
• Track and analyze performance metrics to confirm objectives are achieved and identify areas for improvement.
• Spearhead positive changes that streamline workflow, increase accuracy, reduce costs, and enhance quality.
• Produce detailed reports and sound recommendations that are vital to informed decision-making.
LAURA RADICK PAGE TWO
PROFESSIONAL EXPERIENCE
(Continued)
Information Technology
• Offer information technology knowledge and skills that can be leveraged to define business needs, develop client solutions that exceed expectations, and provide exceptional support.
• Possess programming experience that covers coding, modifications, testing, debugging, documentation, and implementation of applications.
• Design graphical user interfaces using event-driven programming with skill incorporating and integrating different elements to enhance user friendliness.
• Develop and administer databases, including framing relational tables and writing queries to manipulate data.
• Create multiple canvas forms that employ data blocks, triggers, stored procedures, alerts, and program units.
• Construct multimedia websites that feature graphics, internal and external links, hyperlinks, and frames.
Education:
Bachelor in Computer Science from San Diego, CA
Affiliations:
EDS, AN HP COMPANY, Plano, Texas 2008 – 2009
Administrative Assistant and SharePoint Administrator
• Provide a high level of support for all aspects of day-to-day business operations with a focus on Global team building, Cost Center, P&L, business objects supporting four managers and maintaining SharePoint site.
DH ENTERPRISES, Encinitas, California 2002 – 2008
Executive Assistant and Property Manager
• Provide a high level of support for all aspects of day-to-day business operations with a focus on marketing, leasing, and managing the firm’s $15 million portfolio of residential properties.
ALBERTSONS, Ladera Ranch, California 2000 – 2002
Bakery Manager
• Oversaw all departmental operations and optimized profitability by accurately analyzing local consumer tastes and forecasting daily demand.
ACOSTA SALES AND MARKETING, Jacksonville, Florida 1997 – 2000
Senior Territory Manager for Channel Markets
• Managed a multi-state territory for the largest food brokerage in the U.S. and nurtured strong relationships with major clients that included Home Depot, Costco, Sam’s Clubs, and Smart & Final.
Skills:
TECHNOLOGY SKILLS
Programming
C/C++, ANSI C, Java, JavaScript, AS/400, RPG, Cobol, HTML, Oracle, SQL, Visual Basic, Data Definition Language, Data Manipulation Language, object oriented techniques, software testing, and database constraints
Operating Systems
IBM ICCG, IBM RS/6000, and Windows 2000/2003, XP, Vista
Software Applications Oracle Developer/2000, Word, Excel, Access, PowerPoint, Outlook, Internet Explorer, SAP, CAS, SharePoint.
Reference:
Available upon request.
Candidate Contact Information:
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