senior director/VP Resume

Desired Industry: Executive	SpiderID: 25427
Desired Job Location: Miami, Florida	Date Posted: 3/8/2009
Type of Position: Full-Time Permanent	Availability Date: April 2009
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters	Willing to Relocate: No

Objective:
As an executive with extensive experience in international sales, government relations and public relations I search for a Government relations/Business Development senior position in in a dynamic corporation. I am confident my global career and specialization in the Latin American markets, and government relations and public affairs will enable me to achieve substantial results.

Experience:
MICROSOFT, Ft. Lauderdale, FL 2005 to 2008

CUSTOMER AND PARTNER EXPERIENCE LEAD, LATIN AMERICA

Joined technology giant based on extensive experience and a strong professional network in Latin America, fluency in multiple languages, and success in sales and government relations. Spearhead Latin American Microsoft partner and customer index of satisfaction initiatives and reinforce strong relationships among Microsoft and Latin America partners to drive annual sales. Major activities involve leading multi-country cross-functional projects and initiatives to boost customer satisfaction/index levels, communicating with customers to understand their needs, and conducting annual customer index surveys and other surveys to monitor customer satisfaction levels.

• Introduced new processes to handle government contracts for Latin American customers representing $180+ million in annual business.
• Designed process efficiency reports that focused on driving improvements in customer satisfaction scorecard results and reducing a lengthy sales cycle time.
• Instrumental in achieving a partner satisfaction score of 150 NSAT (index of satisfaction)
• and channel partners in Latin America; Microsoft was rated #1 among all competition.
• Created a new communications infrastructure for partners in Latin America which included quarterly communication tools and a customer complaint resolution process.

INDEPENDENT CONSULTANT, Miami, FL 2002 to 2005

Merged extensive experience in Latin America and deep knowledge of the markets and investors, potential partners, and end-users to provide consulting services. Capitalized on marketing accomplishments and operations experience to work with biotechnology companies. Worked with clients to help them penetrate Latin American markets, accelerate annual sales, create global sales programs, develop new business development strategies, handle product development issues, and deal with government compliance and relations. Consulted with clients regarding planning and execution of road shows to identify partners and support product growth.

• Instrumental in planning a bio tech company’s road show to help them enter the Latin American market. Leveraged business relationships to coordinate meetings with Treasury leaders and media representatives in several countries such as Colombia, Venezuela, Argentina, Chile, and Brazil. Bio tech company secured $50 million in business.
• Worked with oil company investors and introduced them to key players in Venezuela’s oil industry. Efforts helped them land a lucrative $65 million contract.
• Created strategies that enabled a Spanish cosmetics company to penetrate the US market and sell products through Neiman Marcus/Bergdorf Goodman.

GLOBAL CROSSING, Miami, FL 1999 to 2002

PRESIDENT, ANDEAN REGION
Team: 14 direct reports – Director of Operations, Andean; CFO of Venezuela; CFO of Peru; CFO of Andean, General Manager of Venezuela; General Manager of Colombia; General Manager of Peru; Public and Medias Relations Expert; Director of Marketing, Director of Government Affairs Andean, and others; 70 indirect reports

Hired to start-up a new region, create an operational infrastructure, secure licenses, hire staff, and develop new business. Selected for leadership role based on knowledge of the telecommunications industry, Latin America background, and relationships with principal players in the industry and with Latin American government officials.

Presided over a $150 million sales and marketing organization covering Venezuela, Colombia, and Peru, and led ambitious team that sold fiber optic products, wholesale broadband, and hosting services. Primary activities included Latin America sales leadership, operations, general business management, Profit & Loss management, multi-million dollar contract negotiations, public relations, international affairs, government relationships, and new business development.

• Instrumental in delivering $62 million in revenue in the first year and growing annual sales to 18%.
• Gained a 30% market share in Venezuela and 20% market share in Peru which contributed to rapid sales growth.
• Promoted company and products, and formed excellent relationships with government officials and customers.
• Identified possible business development opportunities by personally meeting with the Presidents of China, Venezuela, Colombia, Peru, and Mexico.
• Start-up activities also included lobbying for cable landing rights, managing the construction of a fiber optic network, and writing a robust business plan. Achieved all start-up goals in 18 months – six months ahead of schedule.

CISNEROS GROUP OF COMPANIES, Venezuela 1991 to 2001

VICE PRESIDENT, BUSINESS DEVELOPMENT (1997 to 2000)  BOARD OF DIRECTORS (1997 to 2001)

• Directed business development activities regarding the telecommunication industry in the Americas. Negotiated partnerships with operators and lobbied with regulatory agencies.
• Played a major role in winning a high-profile legal battle that enabled company to maintain cable operations in Argentina. Legal issue also involved dealing with union representatives.
• Formed a strategic alliance with General Cinema to develop the entertainment/film/exhibition industry in Latin America. Catalyst in penetrating markets in Argentina, Chile, Brazil, and Mexico and producing $62 million. Focused heavily on strategic partnerships, marketing, and public relations.
• Saved $30 million by leading outsourcing initiatives and leveraging knowledge of legal requirements.
• Won a $30 million wireless contract in Trinidad and Tobago; established investment relationships with major players in the Caribbean region.
• Managed a $20 million investment in a media and telecom company.

MANAGER, INTERNATIONAL AFFAIRS (1991 to 1994)

• Represented company during trade missions and in forums with the US Chamber of Commerce, Council of the Americas, Group of Three, and CEAL to identify business opportunities.
• Led all public relations activities for the Chairman of the Board/CEO; orchestrated meetings with foreign dignitaries, partners, and investors in Latin America, Europe, and Asia.
• Met with President Bush, the Secretary of Agriculture, and other dignitaries and convinced them to allow companies from Venezuela to export a fruit (mangoes) to the USA.
• Visited with Chinese government officials and influenced them to allow production of basketballs for Spalding. Initiative saved millions of dollars in production of NBS basketballs.
• Met with President Menem of Argentina and regulators and owners of a cable company and the Cisneros Group. Lobbied the government to win a license which helped purchase a $120 million company.
• Secured media coverage and gained access to the government during a coup in Venezuela during 1992. Met with Dr. Henry Kissinger, Luciano Benetton, Forbes Brothers, and others who promoted a democratic message internationally.

AT&T, Venezuela 1994 to 1997

GOVERNMENT RELATIONS DIRECTOR, Andean Region

• Instrumental in having a telecom policy reversed in favor of AT&T and its operations in Venezuela, Bolivia, Ecuador, and Colombia which saved a $40 million market.
• Led a successful public relations campaign following the death of 50 people caused by AT&T subcontractors. Helped AT&T maintain its operations in the region and saved $50 million.
• Repatriated over $35 million from control exchange Latin country to US and established relationships with leaders of five Andean governments.

Education:
Masters degree in Public Policy, University of Houston, Houston, Texas
Bachelor’s degree, International Studies, Universidad Central de Venezuela, Venezuela
Public Policy Studies, Université Catolique de Louvain, Belgium

Affiliations:
Career also reflects 10 years of experience as a Tenured Professor with Simon Rodriguez University in Venezuela. Taught Research and Industrialization Processes.

Skills:
Executive Competencies:
Global Business Activities
Latin American Markets
Latin American Revenue Growth
Multi-Country Operations Leadership
International Affairs Government Relationships
SurveysLobbying Strategies
Customer ServicesMulti-Million $ Contract Negotiations B2B Sales Leadership
Global Market Share Gains
Joint Venture Negotiations
Channel Partner Management
Telecom, Software License Industry

Career achievements include:
 Global Business. Conducted business across all Latin American and Central American countries including Argentina, Chile, Uruguay, Bolivia, Venezuela, Trinidad & Tobago, Jamaica, and others. Traveled to countries in Europe and Asia.
 Country President Business Meetings. Met with the Presidents of Venezuela, Colombia, Peru, and Mexico to discuss potential business development opportunities. Understand the protocols of communicating with globally renowned political leaders.
 Political Influencing Strategies. Met with President Bush, the Secretary of Agriculture, and other political dignitaries. Convinced political leaders to allow Venezuelan companies to export a specific fruit to the US market for the first time.
 Lobbying Accomplishment. Met with Argentina’s President Menem and other stakeholders on behalf of a client. Successfully lobbied the government which issued a business license needed to acquire a $120 million company.
 Latin American Partnerships. Forged a strategic business alliance with General Cinema to develop the entertainment, film, exhibition industry in Latin America. Architected business development strategies to tap into Argentina, Brazil, Chile, and Mexico markets; efforts triggered $62 million.
 Business Activities. Leverage expertise to secure industry/services licenses and permits in Latin American countries. Achieved the highest success rates in government bidding processes in Latin American countries.

Additional Information:
I am a recognized subject matter expert in public affairs, government relations, and Latin American markets. Furthermore, I have delivered impressive results across Latin America, and possess a deep understanding of the political landscape in Latin America.

As a Multilingual Public Affairs Executive, I have had the privilege of interacting with Honorable Presidents of Argentina, Venezuela, Colombia, Peru, and Mexico to discuss business opportunities. I have influenced public policy making decisions across Latin America by collaborating with governmental decision makers and regulatory executives. If your corporation needs to recruit a highly successful Government Relations or Business Development Executive, perhaps my qualifications will interest you.

My career includes accomplishments in governmental lobbying, public relations, governmental agency relationships, Latin American revenue growth, international affairs, B2B sales leadership, global market share gains, and multi-million dollar contract negotiations. As a business builder, I have captured significant revenue in Latin American markets.

Reference:
Available upon request.

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