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| Desired Industry: Automotive/Mechanic |
SpiderID: 25401 |
| Desired Job Location: Portland, Maine |
Date Posted: 3/6/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
Stephen Moscone
44 Oak St
South Berwick, Maine 03908
207-432-6343
Stephenmoscone@yahoo.com
SUMMARY
Professional experienced certified Service Manager with a strong proven record.
Elite managing skills of service operations.
Well educated TEAM LEADER
QUALIFICATIONS
Customer awareness 27 years experience in handling customer needs for sales and service.
Extensive warranty knowledge of 5 major automotive manufacturers.
Knowledgeable of all internal departments.
Able to drive a service department forward with employee team based talent to increase shop profitability.
WORK EXPERIENCE
Dover Auto World / Porsche/Audi of Stratham
Stratham/Dover, NH
2005
Certified Service Manager
Managing 3 car lines and loaner car fleet
Regaining lost customers and fleet accounts, lost by prior management.
Achieving SFE for Chevrolet 3 years in a row.
Successfully moving turn key Porsche/Audi dealerships to new location in Stratham, NH.
Working with general contractors and both manufactures to make sure that the service and parts departments met all standards of Porsche/Audi.
Coaching and supervised Audi technicians in attaining the Audi Cup winning for the zone.
Winner 2008 youngest technician which I fostered in achieving Porsche Masters Award.
With team effort, we were able to achieve a 3.2 average per customer pay ROs where the zone average is only 2.8hrs.
Able to make and retain strong customer base.
Was able to attract 593 first time customers in the first 8 months of moving Porsche/Audi to its new location.
I was instrumental in coming up with its major add campaign (Where Ever You Are, We Are There)
Sponsored a Cross Functional Team for all departments to increase accessory sales, increasing sales by 21% in gross profit in the first 3 months.
Team Leader of international cars (Our parent company) Service 20 Group. This is a team of 6 Service Managers from all company owned stores.
Ira Toyota of Tewksbury
Tewksbury, MA
2003-2005
Service Manager
Managing a shop consisting of 14 technicians and 4 service advisors.
Overseeing the Toyota rental department, a fleet of 25 units.
WINNING TOP GUN AWARD (an award given by Toyota for highest increase of customer pay ROs over prior year.) 2004.
WINNING CARIBEEAN CRUISE (top incentive award given by Toyota for highest increase of customer labor sales and CSI.) 2004.
WINNING TOYOTA CRASH BASH AWARD (incentive by Toyota for the Boston zone.) 2004.
WINNING CASH INCENTIVE AWARD (offered by GROUP ONE AUTOMOTIVE, IRA MOTOR GROUPS parent company, came in first place out of 115 company owned franchise for the highest growth.) 2004.
Kelly Nissan of Lynnfield
Lynnfield, MA
2001-2003
Service Manager
Managing a service staff of 21.
Increased shop productivity and efficiency profitability and increased CSI.
Ira Porsche/Audi
Danvers, MA
1997-2001
Assistant Service Manager
Achieved Premier Dealer Award for CSI for Porsche.
Page 2
Marc Motors
Sanford, ME
1995-1997
Service Manager
Supervising a staff of 18
Increased customer labor sales by 53% in 7 months over prior year.
Smyly Buick/Pontiac
Malden, MA
1990-1995
Assistant Service Manager
Overseeing service advisors/ dispatcher and warranty administrator.
WON in house cash incentive for highest customer labor amount and hours per RO.
Bob Breast Buick/Nissan/Chevrolet
Lynn, MA
1982-1990
Sales and Service
Received Legion of Leaders Award for Chevrolet new truck sales. 1982.
Received Nissans Priority One Award for truck sales. 1984.
WON in house incentive cash award and trip for highest gross per unit.
Promoted to Assistant Service Manager.
EDUCATION
2008 Dale Carnegie Training Portsmouth, NH
2005 Porsche Management Training Waldwick, NJ
Certification
2005 Audi Management Training Marlborough, MA
Certification
2003 Toyota School of Automotive Management Mansfield, MA
Certification
1984 General Motors School of Automotive Management Dedham, MA
Certification
1976-1978 Boston University Boston, MA
1976 Revere High School Revere, MA
Candidate Contact Information:
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