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Insurance, Sales, Customer Service Resume
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| Desired Industry: Insurance |
SpiderID: 25373 |
| Desired Job Location: San Antonio, Texas |
Date Posted: 3/4/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 35,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To work for an exciting company that will allow me to utilize my past and present work experience. I wish to work for a company that is protective with their way of business and looks out for their employees.
Experience:
Premium Audit Reviewer
Review of commercial policy holder records
Determine final exposures on auditable commercial line policies
Document information regarding hazards as they relate to the business for Underwriting (i.e. Workers Compensation & Business Liability policies)
Customer Care Select Associate
Provide customer service support to policy holders (i.e. copies of Certificates of Insurance & Evidence of Property)
Assist with breakdown of customer billing questions
Updated customers profiles such as adding or deleting locations on policies or making changes to current limits
Process electronic payments over the phone
Process policy requests not requiring Underwriting approval & process paper requests submitted by agents
March 2003 – December 2006
West Business Services
San Antonio, TX
Sales Manager / Customer Service Team Lead (DHL)
· Outbound cold calling to potential clients providing features & benefits of having DHL account
· Created book of business; managed clients a& followed up to ensure services were satisfactory
Answered inbound calls scheduling DHL package pick ups for new or existing customers
Verified status of package pick ups & researched DHL drop off stations for customers
Responsible for developing staffed employees to achieve individual & client goals
Provided individual stats for employees and provided coaching for improvement
Wireless Sales / Customer Care (Earthlink)
Answered incoming sales calls & informed prospective clients with ongoing promotions
Set up new sales accounts & escalated customer service or Tech support issues to higher tier
Negotiated with customers to keep accounts open when wishing to close
Researched customers accounts and resolved issues within timely manner
Updated account information, added credits to account & issued any necessary refunds
Education:
High school dipolma 1998
White Oak High
Completed 2 semesters
Kilgore College
Skills:
Strong Data Entry Skills both Alpha & Numeric, 10key by touch, experience in call center environment, excellent typing skills, experience in cross selling or up selling products, Intermediate skills with Microsoft Applications: Word, Excel, Power Point, & Outlook & proficiency in a Windows operating environment
Candidate Contact Information:
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