Performance Enhancement Specialist Resume

Desired Industry: Miscellaneous	SpiderID: 2518
Desired Job Location: Seattle, Washington	Date Posted: 5/7/2005
Type of Position: Contractor	Availability Date: 05/20/05
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
Experienced in providing organizations with the planning, training,
leadership, and support to improve personnel and operational output.
Effectively identifies at-risk or low production areas and introduces
programs and training plans to increase productivity while ensuring
the delivery of quality products/services to clients. Charismatic
presenter effective in establishing rapport with large crowds and in
engaging individuals in all learning processes.

Experience:
Confidential Employment * Seattle, WA * 2002 - Present
Independent Consultant

Provides clients with the analysis and identification of low
performing business operations, assessing performance and working
with staff to identify goals and generate plans. Creates
instructional and counseling programs to enhance output and service
quality. Administers on-the-job interventions. Serves as
subcontractor to international training/consulting firms, delivering
seminars on service, sales, and management.

* Established and maintained profitable relationships with clients,
achieving operational enhancements for each customer business in the
areas of sales and service improvements by up to 50%.
* Expanded business by 100% in the first year through major
contributions to client performance.
* Revised and improved training materials, resulting in higher
levels of user responsiveness and the continuous upgrade of course
content.

FINANCIAL TRAINING RESOURCES * Lombard, IL * 1996 - 2002
Senior Consultant

Delivered sales training consultation to clients of this $3M company
targeting financial institutions. Trained instructional facilitators
in charge of delivering learning materials within client sites.
Assigned as the only consultant able to award training certifications
for all company courses.

* Represented company at public seminars nationwide, increasing
business prospects and profitability.
* Continuously ranked among the top training facilitators.
* Planned and delivered a 2-month training seminar in Bangkok,
Thailand. Successfully attained council approval from the Bank of
Bangkok.

FIRST BANK SYSTEM * Minneapolis, MN * 1994 - 1995
Sales and Service Training Manager

Coordinated sales/service training department operations for this
$40B financial institution with 325 retail branch locations in 10
states. Created and presented sales/service seminars. Managed staff
performance, training certification program, department budget,
vendor relations, and contract negotiations totaling up to $4M.

* Increased teller referrals 300% and cross-selling ratios 35% with
the development and execution of new sales/service training seminars.
* Spearheaded the incorporation of 40 newly acquired branch
locations including staff training.
* Orchestrated the scripting, casting, and taping of 5 internal
training videos.

COLORADO NATIONAL BANK * Denver, CO * 1989 - 1994
Business Development Officer (1992 - 1994)
Sold financial products and services targeting the small business
market of an assigned territory for this $2B financial organization.
Maintained and improved relationships with existing clients.

* Successfully grew an outstanding loan portfolio by $3M in the
first year.
* Ranked as the "Top Performing Rookie" in the state within the
first 12 months.
* Established a new hire orientation, mentoring, and training
program.
* Generated 200% increases in corporate employee account development.

Regional Branch Banking Manager (1990 - 1992)
Directed the daily operations of three bank branches of this $4B
organization, including personnel development, the profitable sale of
financial services/products, annual budgets, P&L, and
supporting/motivating staff to exceed objectives.
* Oversaw the sale of banking products/services to corporate client
staff.

Sales and Marketing Officer (1989-1990)
Served as marketing liaison with 14 metro bank units, providing
branch personnel with marketing and sales training. Communicated
with branch presidents and senior managers regarding staffing, sales,
service, and performance trends.
* Participated in profit generation within the 14 new branch
locations in the first year of opening.

Education:
Bachelor of Science in Behavioral Science - Psychology (In Progress)
Ellis College * New York

Affiliations:
American Society of Training and Development, Member/Consultant
Pacific Coast School of Banking, Presenter
Bank Administration Institute, Presenter

Skills:
Areas of expertise include:

* Sales Development
* Marketing
* Training/Team Development
* Interviewing
* Hiring
* Instructional Seminars
* Motivational Presentations
* Strategic Planning
* Banking Operations

Additional Information:
C206dw@hotmail.com
Seattle, WA 98118

Dear Sir or Madam:

I have succeeded in achieving high levels of rapport, motivation,
and performance enhancements through the delivery of training
programs, presentations, and seminars. As a charismatic and engaging
public speaker, I make it my business to know my audience and always
provide them with the necessary information to exceed their goals and
objectives. Eager to utilize my 20 years of experience delivering
the above services within your company, I included my resume for your
consideration.

As a Certified Master Coach with a Bachelor's degree in Behavioral
Psychology, I am equipped with a solid understanding of what it takes
to capture a group's attention while establishing effective learning
environments. In the past, I served as performance consultant,
sales/service training manager, and business development officer and
within all these positions was effective in generating improvements
by identifying and addressing unproductive or at risk business areas.
My highlights included:

* Achieving business expansions and increases in referrals by
ensuring the delivery of top quality services.
* Introducing training programs that improved staff performance.
* Participating in the profitable development of new business units.
* Generating major improvements in staffing and new-hire training.

A company's success is highly dependent upon quality representation
and team performance. I am proud to say that I have contributed to
the success of many companies by providing their staff with the
training, guidance, support, and motivation to exceed organizational
goals.

Confident in my abilities to positively impact your company, my
salary requirements are realistic and, given the strengths and
attributes I possess, make me an excellent value for your
compensation dollar. Please review the enclosed resume for
additional information regarding my background and contact me to
establish a convenient time for us to meet. Thank you for your
consideration.

Sincerely,

C206dw@hotmail.com

Candidate Contact Information:

Name: (private)
Street: -	Phone: -
City: Seattle	Fax: -
State: Washington
Zip: 98118
Web Site: