administrative assistant Resume

Desired Industry: Clerical/General Office	SpiderID: 2495
Desired Job Location: Goshen, New York	Date Posted: 5/4/2005
Type of Position: Full-Time Temporary	Availability Date: 2 weeks
Desired Wage: 30000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
To obtain a career in a position in which will utilize the skills I have aquired through my college education and work experience.

Experience:
Tech Star Communications, Elmwood Park, NJ 2004-2005
Office Manager
Manage and support staff of seven field technicians.
Resolve all work order and customer service issues.
Distribute and maintain daily work orders for field technicians.
Manage inventory database and work orders for multiple locations.
Maintain and submit weekly tracking reports.

Halsted Communications, Chester, NY 2002-2004
Customer Service Supervisor
Managed the daily functions of the customer service representative's.
Ensured that representatives were provided with the necessary tools to successfully complete their assigned tasks.
Provided support to external customers and representatives.
Resolved daily work and team related issues.
Ensured that department objectives and goals were met within the designated time.

Administrative Assistant to the Director of Engineering/Training
Supported the Director in all aspects of administrative duties.
Provided customer service and phone support to all inquires pertaining to the training department.
Maintained and submitted weekly reports.
Ensured that class enrollment was 100%.
Scheduled travel arrangements and accommodations.
Developed training manuals and validated the content.
Ensured a short response time for all correspondence received.

Administrative Assistant to the Regional Manager
Supported the Regional Manager in all aspects of administrative duties.
Provided customer service and phone support to technicians and customers.
Ensured that all technicians' payroll forms were received in a timely manner; reviewed all payroll forms for accuracy.
Respond to all electronic correspondence.
Reviewed all reports for accuracy; all reports were electronically submitted.
Assisted technicians with schedule management.

Customer Service Representative
Answered multi-line telephone system.
Assisted technicians in closing jobs and provide answers to questions.
Provided phone support to inbound customer calls.
Provided occasional supported to management.

Education:
American InterContinental University, Hoffman Estates, IL
Anticipated Gradation Date: 06/2005
Associates of Arts Degree in Business Administration, Business

Skills:
Accurate typist and data entry
Microsoft Products

Reference:
Deborah Agnew 518-885-4309
Susan Ellison 845-291-3684
Tanya Franklin 845-885-3880

Candidate Contact Information:

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