Sales Representative Resume

Desired Industry: Insurance	SpiderID: 24873
Desired Job Location: Cleveland, Ohio	Date Posted: 2/8/2009
Type of Position: Full-Time Permanent	Availability Date: 02/11/2009
Desired Wage: 30000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Award-winning sales/telemarketing professional with a proven record
of success in driving sales and customer service initiatives seeking
to apply talents toward a new challenge. Possess exceptional
communication and analytical skills that have contributed to my
effectiveness in establishing a positive rapport with diverse
clientele.

Experience:
Bankers Life And Casualty Company, Wickliffe, Ohio, 2006 to Present

Licensed Sales Agent '08 to Present

One of the largest and most respected insurance companies in the
United States focused exclusively on needs of senior Americans.
Company is a subsidiary of Conseco, Inc. a $46 billion+ annual
revenue producing financial services organization.

* Awarded progressively responsible roles including contributing
initially as part-time Recruiting Manager, transitioned to
Appointment Setter / Telemarketer, solicited by senior management to
take a leave in order to secure Licensure, and rehired to serve as
Licensed Agent

* As a high-performing Inside Telemarketer/Licensed Agent, created
a partnership with an Outside Licensed Agent who follows through with
in-home appointments (50-50 commission)

* Sales process includes using a call/leads list, proactively
calling senior clientele, establishing an immediate rapport,
introducing company/products, prequalifying, probing to secure
additional information to support in-home consult, overcoming
objections, and setting appointments

* Consistently meeting 'closing' objectives by facilitating 50 to
75 calls daily: on target to earn company's next coveted Hawaiian
vacation reward

* Appointed to serve as mentor and key resource person to new hires
and peers: commended by senior management for being aggressive,
articulate, engaging and confident with prospects

GreatDayLending.com, Cleveland, Ohio, 2006 to 2007

Telemarketer *company closed in declining market

Community Choice Mortgage/Principal Plus Mortgage, Cleveland, Ohio,
2003 and 2005 to 2006

Telemarketer *company closed in declining market

National City Corp./acquired Marketing Programs, Inc., Cleveland,
Ohio, 2001 to 2002 and 2003 to 2005

Telemarketer

* Sold equity lines of credit to NCB's A1 credit customers

* Successful in generating 600+ applications with a closing ratio
of more than 44%

* Nominated by supervisor for The Champion Award, 2005, recognizing
my commitment to following up to ensure customer satisfaction

Sun Newspapers Company, Cleveland, Ohio, 2000 to 2001

Telemarketer / Promoted to Supervisor

* Recruited initially as Telemarketer and promoted to Supervisor
within 5 weeks in recognition of quickly posturing myself as a top
sales producer (among 30 on two shifts)

* Hired, trained, mentored, evaluated quality call performance and
ensured premium productivity of 15 Telemarketers

MBNA MARKETING SYSTEMS, Cleveland, Ohio, 1994 to 1999

Telemarketing Specialist / Customer Assistance

* Awarded fast-track promotions through progressively responsible
leadership roles including Customer Satisfaction Specialist I,
Quality Assurance, Telemarketing Loan Acquisition Specialist II, and
Telemarketing Specialist / Customer Assistance

* Communicated with customers and addressed inquiries regarding
products, services and benefits of MBNA credit card services

* Administered listening reviews to ensure compliance with federal
and state regulations

* Recipient of numerous Top Performer Awards: Most Improved Sales
Representative, Top Sales Producer, Delivering Above and Beyond the
Call of Duty, and Mentoring Peers

* Analyzed 30-day delinquent credit card accounts and presented
back pay solutions

* Sold Gold MasterCard and Visa credit cards to pre-approved
customers and affinity groups: generated more than 4,500 outward sales

NATIONAL MARKET MEASURES, INC., Cleveland, Ohio, 1991 to 1995

Marketing Research Interviewer (Focus Group Research)

* Conducted comprehensive interviews to determine customer
awareness and/or attitudes towards client customers' products and
services

Education:
University of Akron, Akron, Ohio, 1992
B.A., Business and Organizational Communication,
Tag Degree in Marketing

Lakeland Community College, Mentor, Ohio, 1989
Associate of Arts

Skills:
* New Business Development / Closing Sales
* Cold-Calling, Telemarketing, Prospecting
* Hire, Train, Supervise and Coach Telemarketers
* Confident Presenter and Public Speaker
* Financial/Mortgage/Banking Industry Knowledge
* Exceed Sales / Closing Objectives
* Listening Reviews for Quality & Performance
* Mentor Staff to Enhance Sales Performance

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