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Operations Manager Resume
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| Desired Industry: Management |
SpiderID: 24692 |
| Desired Job Location: Fort Lauderdale, Florida |
Date Posted: 2/2/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 02/15/2008 |
| Desired Wage: 70000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Experience:
KEY ACHIEVEMENTS:
· Operations Improvement Manager of Division realizing $300 million profit over last two years
· Increased driver productivity by 15 percent for 5 continuous years
· Decreased vehicle accident rate by 50 percent and personal injuries by 40 percent over a 5 year period
· Reduced fleet maintenance costs and operational expenses for over 200 vehicles by 12 percent
· Successfully coordinated service requirements with city officials of 20 cities for over 750,000 customersOperations
Improvement Manager
Waste Management, Pompano Beach, FL May 2001 - August 2008
· Analyzed data to identify positive and negative productivity trends and potential increase in profitability
· Provided documentation and viable solutions which increased driver productivity by 15 percent
· Created detailed city maps for customer service, managers and drivers through the use of ESRI GIS software
· Advised senior management on productivity and workplace safety trends through detailed analysis of data
· Provided viable solutions that decreased accident rate by 50 percent and personal injuries by 40 percent
· Reduced fleet maintenance costs of over 200 vehicle routes and operational expenses by 12 percent
· Coordinated service requirements with city officials of 20 cities for over 750,000 commercial customers
· Developed, coordinated, and trained new or less experienced employees on OSHA and DOT safety topics
· Supervised teamwork processes, procedures and support programs driving team performance
· Developed maintenance and safety programs required for compliance with OSHA regulatory requirements
· Conducted site assessments and driver reviews to monitor compliance to company, DOT, and OSHA safety directives
· Managed incident response and customer claims through analysis, interviews and investigation
· Investigated incidents to find root cause and prevented future occurrences through follow-up training
· Oversaw personnel needs to include coaching, training, and evaluating employee performance
Wing Weapons Manager
US Air Force, Pope Air Force Base, NC May 2000 - August 2001
· Established base-wide weapon training requirements for 250 armament systems personnel
· Created guidelines for weapon safety training and standardized aircraft maintenance procedures
· Resolved manning deficiencies and filled requirements for flying and maintenance squadrons
· Established operational policies governing support of flying missions during training and combat operations
· Published standardized procedures and training for the safe launch and recovery of A-10 fighter aircraft
· Improved the combat readiness of the fighter group by superior scheduling of personnel for combat turnaround training; fully qualified status raised from 40% to 95% combat readiness
Chief of Quality Assurance
US Air Force, Pope Air Force Base, NC January 1999 - May 2000
· Implemented aircraft and equipment maintenance inspection program to ensure compliance with aircraft and personnel safety
· Established tracking systems to ensure timely completion of time compliance technical orders and local technical orders
· Ensured correctness and completeness of written maintenance and inspection programs
· Verified and published technical orders and maintenance requirements for over 1,000 maintenance personnel
· Provided counsel to senior leadership on aircraft and maintenance capabilities
Randall Wallace Jackson Resume Page 2
Weapons Flight Chief
US Air Force, Pope Air Force Base, NC June 1997 - January 1999
· Attained a 99.3% bomb release rate and a 99.8% gun fire rate by implementing a thorough maintenance inspection program
· Achieved a record 20 “zero defect” gun bay inspection record through an outstanding maintenance inspector mentorship
· Managed the training, weapons loading and maintenance actions of 50 Armament System personnel
· Ensured readiness and aircraft availability to meet daily flight training requirements and deployments
· Managed combat turnaround training programs to ensure 100% of the load crews were qualified for combat deployment
· Coordinated maintenance operations with external agencies for seamless progression of readiness status
· Created maintenance teams and load crews and determined training requirements and daily work schedules
· Mentored and coached subordinates for career progression to promotion and challenging positions
· Established standard equipment operating packages for deployment to training and combat zones
Armament Systems Flight Chief
US Air Force, Pope Air Force Base, NC March 1994 - June 1997
· Managed 50 personnel in maintaining over 2,000 pieces of alternate mission equipment at an 99.9% in-commission rate
· Devised a thorough equipment scheduling program that ensured all equipment were inspected in a timely manner and maximum quantity of equipment was available for combat training and deployment
· Devised comprehensive deployment packages of back shop equipment meeting weight and space constraints
· Palletized and shipped 15,000 pounds of armament support equipment 20 hours ahead of schedule for Operation Restore Hope
· Formed end of runway crews to alleviate manning shortage of flight line personnel and augment fighter squadrons during combat deployments and local training exercises
· Completed 7 time compliance technical orders for weapons equipment well ahead of scheduled time lines
· Flawless inventory management of assets valued over $35 million
Maintenance Flight Chief
US Air Force, RAF Mildenhall, England, March 1992 - March 1994
· Established the 100 Consolidated Maintenance squadron from 2 desks to mission ready status
· Consolidated all war reserve material in Europe to 4 European operation centers
· Designed, planned and executed strategy for storage and maintenance of war reserve material
· Managed the maintenance scheduling of 5,000 pieces of equipment valued over $25 million; rated best seen to date by DOD
· Recruited and trained 48 personnel of 7 diverse career fields to manage and maintain powered and non-powered aerospace ground equipment, weapons equipment, trailers, test equipment, and aircraft support equipment
· Created prototype equipment deployment packages for fighter, bomber, and support squadrons
· Prepared ambulances and fire trucks for transfer to civilian agencies under strict time limitations and budget
· Transferred all equipment to active units throughout the Air Force ahead of schedule and under budget
Weapons Flight Chief
US Air Force, RAF Alconbury, England, February 1988 - March 1992
· Created equipment deployment package rated best seen to date by Operational Readiness inspectors
· Trained and prepared 15 load crews for deployment to Operation Desert Storm
· Assembled and shipped 15 pallets weighing 150,000 pounds of equipment to Saudi combat zone 3 days ahead of schedule
· Instrumental in the preparation and launch of 20 aircraft to the Southwest Theater of Operations for Operation Desert Storm
· Packages praised as most comprehensive and complete packages by commander of Prince Abdul Aziz Air Base
Education:
Webster University, St Louis, Missouri
Master of Arts
Computer Resources and Information Management
Campbell University, Buies Creek, North Carolina
Bachelor of Science
Electronic Technology
Skills:
· Proven Leadership
· Strategic Planning
· Organizational Supervision
· Process Analysis and Improvement · Project Management
· Cost Reduction
· Presentations and Briefings
· Services Development
· Team Building
· Data Analysis
· Mentoring and Coaching
· Personnel Training and Development
· Facility Management
· Public Speaking
· TQM Facilitator
· Microsoft Suite and ARC/GIS Software
Reference:
Available upon request.
Candidate Contact Information:
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