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Technical Support Specialist / Project Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 24597 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 1/29/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 01-27-09 |
| Desired Wage: Negotiable |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
To obtain a Business Development/Information Technology position, allowing the opportunity to further leverage my IT skills/knowledge and professional development in a challenging work environment.
Experience:
LAN (Local Area Network) Support Analyst 06/2006 07/2008
DRS Technology, St. Louis, MO.
Received trouble and information request calls from customers and entered critical/required data into a call tracking system
Assigned problems and service requests to appropriate staff for resolution
Identified, researched, resolved problems and questions, and communicates the status and resolution to customers and company
Supports the knowledge, problem, and call history databases
Monitors applications availability and notifies affected customers of status
Contacted management, vendors, and manufacturers for support as necessary
Provided administrative support such as running reports, maintaining on-call rotation schedule & critical contact lists, and processing data security request forms
Technical Support Technician, 10/2004 06/2006
Jax Computing, Edwardsville. IL.
Provided the highest possible standards of customer service and support
Identified, researched, resolved problems and questions, and communicates the status and resolution to customers and company
Contacted management, vendors, and manufacturers for support as necessary
Performed onsite or in-house servicing, repair, and installation of systems
Computer Network Administration, 04/2004 10/2004
Missouri College, St. Louis, MO.
Received trouble and information request calls from customers and entered critical/required data into a call tracking system
Evaluate the need for upgrades or replacements of current hardware and software
Assist students / staff with network connections and printer issues
Provide Active Directory (AD) users accounts support and maintain the general health of the internet
Computer Technician / Desk Top Specialist 05/2000 04/2004
Magic Services, Houston, TX.
Identified, researched, resolved problems and questions, and communicates the status and resolution to customers and company
Contacted management, vendors, and manufacturers for support as necessary
Setup, configured, and maintained Network
Contacts management, vendors, and manufacturers for support as necessary
Education:
Associate of Applied Science degree in Network Administration ♦ Missouri College, St Louis, Missouri
National Dean List 2004 2005, Graduating Magna Cum Laude
PMP Advance Project Management ♦ University of Missouri, Saint Louis, Missouri
Fast Start in PMP Project Management ♦ University of Missouri, Saint Louis, Missouri
Six Sigma Green Belt Certification with Six Sigma Black Belt training ♦ Missouri State University, Saint Louis, Missouri
CompTIA A+ Courses ♦ Tech Skills, Fairview Heights, Illinois
Skills:
Hardware PCs/ Servers
Dell Sony Gateway HP
Operating Systems
Windows 95 / 98 Windows NT Windows 2000
Windows ME Windows XP Windows Vista
Protocols
TCP/IP NetBEUI DNS
DHCP HTTP WINS
PPP PTPP L2PP
Ethernet Pop 3 Email
Servers
Microsoft Exchange 2003
Software Applications and Packages
Microsoft Office 2003 / 2007 Microsoft Visio PC Anywhere
Microsoft Project Microsoft FrontPage Kronos Time Keep
Adobe 6.0 / 7.0 / 8.0 Internet Explorer 6.0 / 7.0 Altiris
Norton Ghost 12.0 / 14.0 Adobe Illustrator CS Norton Anti-Virus
Verizon Blackberry Citrix Access Manager
Microsoft Project Remote Access VPN Oracle 9i / 10g
Primavera Hyperion Norton Ghost
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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