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Operations, Process Improvement, Project Management Resume
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| Desired Industry: Insurance |
SpiderID: 24530 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 1/27/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 3/16/09 |
| Desired Wage: 130000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Doctoral |
Willing to Relocate: No |
Objective:
I am a dynamic leader with over nine years of experience in law, insurance, project management, operational management and process improvement. I've received my Six Sigma Black Belt certification and have a proven record of developing and implementing business plans and global process improvements.
The ability to drive change, influence others and communicate effectively are skills essential to producing results and effectively leading change. Throughout my roles as a Director of Project Management and Black Belt, I have learned, developed and honed these invaluable skills. I now lead the Project Management and Six Sigma team at CNA. I am responsible for strategy, management and execution of process improvement and cost containment for CNA’s Claim organization, reporting through the SVP of Claim Operations. I have over 7 years experience in executing and leading six sigma initiatives, including lean, DMAIC, DFSS and predictive modeling. At General Electric, I was responsible for 8 black belts and their project from initiation through implementation. A Chairman’s Award Winner, this team was touted as one of the best in our company.
Experience:
PROFESSIONAL EXPERIENCE
CNA Insurance, Director, Business Project Management
January 2006 - present
•Responsible for strategy, management and execution of process improvement and cost containment for Claim organization. $1.75MM budget, $10MM impact.
•Manage two senior level project managers.
•Managed project addressing enterprise-wide fraud initiative, cataloging controls, analyzing their effectiveness and creating, presenting and executing action plan around identified gaps.
•Managed internal and external (consultant) project team of 26, which created a Claim Vendor Management Office, a new department within CNA. The 16 month project included presenting the strategy to CNA executives for funding, managing 17 sub projects with benefits of $7.3MM, designing the end to end vendor management model, creating the organization structure and hiring four resources, including one officer level position.
•Created and implemented wing-to-wing process improvement through predictive modeling saving $3MM annually.
•Created SIU predictive model saving 2.5MM annually.
•Used Lean Six Sigma and DMAIC to reengineer Case Management department saving 500K annually.
•Led cross-functional executive team that redesigned Risk Management marketing materials for presentation at point of sale.
•Led sourcing and implementation of claim service vendors. Guided team that identified, interviewed, reviewed and selected vendor. 1.5MM spend, 6MM benefit.
•Led executive team examining implementation of risk management information system, including conducting RFI/RFPs, creating a CBA and business case for implementing a 15MM IT solution.
General Electric, GE Insurance Solutions, Six Sigma Black Belt
October 2002 - December 2005
•Promoted to Six Sigma Black Belt
•Conceptualized, developed and executed certification of cluster projects improving reserve accuracy and data integrity. Managed team of seven black belt and 22 green belt projects.
•Executed one DFSS, two DMAIC and five impact projects (Lean, DFSS) with business impact over $10MM. Projects improved process in risk, actuarial, claims and finance departments
•Instructed green belt training courses for Six Sigma and Lean curriculum
•Led project team building Claim Data Warehouse
•Trained facilitator and diversity training leader
•Created first predictive model within claims at GE Insurance. Completed three predictive models using advanced regression techniques
•Awarded GE ERC Chairman’s Team Award for Outstanding Performance in 2002, given to team leader with highest overall team performance in corporation
•One of 4 managers selected to attend GE Crotonville New Manager Development Training, at GE corporate training headquarters.
General Electric, GE Insurance Solutions, Claims Specialist
June 2001 - October 2002
•Managed litigation of approximately 160 lawyers’ and accountants’ professional liability claims
•Mediated or arbitrated over 25 claims
•Member of Commercial Insurance’s Diversity Council
Monitor Liability Managers, Inc., Claims Attorney
August 1999 - June 2001
•Developed and implemented risk management protocol for claim and underwriting departments
•Managed approximately 120 claim case load involving complex litigation issues for Lawyers’ Professional Liability, Directors’ and Officers', Management Liability and Employment Liability Insurance lines
•Prepared and presented memoranda to executives on many areas of law including the Americans with Disabilities Act, ERISA, securities law, general civil law and procedure, and corporate law
Heller Financial Services, Small Business Lending, Auditor, Attorney
January 1999 - August 1999
• Conducted due diligence and audits of SBA loans requiring an intimate knowledge of real estate, business, and general contract law
•Created, negotiated and executed small business loan contracts
•Negotiated and drafted contractual agreements with vendors
•Educated all legal and lending staff on evolving law issues impacting loan procedures
Education:
EDUCATION
University of Wisconsin Law School , Juris Doctor, December
•Wisconsin Environmental Law Journal, Senior Note and Comment Editor -1998
•Top 25% of graduating class, Dean’s List – 1998
•Abner Brodie Award Recipient, awarded for demonstrated leadership in the law school community – 1998
Distinguished Achievement in Legal Study and Practical Application of Law
University of Wisconsin-Madison, Bachelor of Arts, with honors
•Psychology, emphasis in Political Science - May 1995
•Psi Chi Honors Society Member - 1993-1995
•UW Psychology Symposium, distinguished presenter – 1995
•Published scientific paper entitled Cerebral Asymmetries in Processing Strategies for Letter and Symbol Trigrams in Brain and Language Journal, v 60, n 3 December 1997, pp. 464-488
Affiliations:
BAR ADMISSIONS
•Wisconsin - 1999
•Illinois - 1999
Reference:
Available upon request.
Candidate Contact Information:
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