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Customer Service or Account Management Resume
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| Desired Industry: Entertainment |
SpiderID: 24338 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 1/21/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 1/19/2009 |
| Desired Wage: 25,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
BUSINESS PROFESSIONAL WITH DEMONSTRATED ACCOMPLISHMENTS IN ACCOUNT MANAGEMENT AND CUSTOMER SERVICE. RECOGNIZED FOR ATTENTION TO DETAIL, ORGANIZATIONAL SKILLS, EXCEPTIONAL PROBLEM SOLVING, CRITICAL THINKING, MULTI-TASKING ABILITY, AND INTERPERSONAL SKILLS. WORKS WELL WITH LITTLE OR NO SUPERVISION AND COMPLETES WORK UNDER TIGHT TIME CONSTRAINTS. KNOWN FOR WILLINGNESS TO TRAIN OTHERS AND SHARE KNOWLEDGE. EDUCATIONAL EMPHASIS IN PSYCHOLOGY AND PRACTICAL EXPERIENCE IN MARKET RESEARCH AND FINANCIAL REPORTING.
Experience:
2007-2009 Neurotic Media, Director of Customer Service and Account Management
* Promoted to account manager overseeing Fortune 500 clients.
* Performed market research and assisted in creation of business proposals.
* Created and managed digital download stores for all major record labels.
* Performed quality assurance testing for online stores and mobile promotions.
* Trained interns to assist in daily administrative responsibilities.
* Assisted accountant with accounts payable tasks and reporting.
2005-2007 InterCall,
Expert Event Specialist Operator
* Promoted to Expert Event Specialist Operator.
* Provided quality customer service including technical support.
* Conducted lecture and Q&A conferences via Internet and telephone.
* Received award certificates in communications and client services.
* Cross trained in reservations, billing, and account management.
2004-2005 Wal-Mart,
Customer Service Representative
* Operated and balanced cash registers.
* Assisted shoppers with purchases, refunds, returns, and exchanges.
* Stocked inventory and merchandise.
* Resolved customer issues to create an ideal consumer experience.
Education:
2002-PRESENT
Georgia State University
Part-time Psychology Student
1999-2002
Riverwood High School
AP/Magnet College Preparatory Diploma
Affiliations:
Dean’s List
Lettered in Drama and Varsity Softball
National Honor Roll Society
Membership in Thespian Society
Nominated for the TAG Program
Recipient of Hope Scholarship
Skills:
Typing 70 wpm
MS Office Suite
QuickBooks
Sony Sound Forge
Basic Adobe Creative Suite
Basic CSS and HTML knowledge
Additional Information:
VOLUNTEER EXPERIENCE
2008
Atlantis Music Conference
Volunteer
2002-2003
ARCH Productions
Theatre Internship
Candidate Contact Information:
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