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Marketing, Customer Service, Project Management Resume
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| Desired Industry: Insurance |
SpiderID: 23775 |
| Desired Job Location: Carmel, Indiana |
Date Posted: 12/15/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
I am looking to expand my career into bigger markets by bringing my education, experience and my background to the table.
Experience:
3/2007 09/2008 Conseco Carmel, IN
Marketing Manager/Project Lead Worksite Group Beneftis
Responsible for building the Worksite brand and managing the advertising and marketing materials related to Conseco Worksite.
A majority of my time was devoted to assisting in the creation of all marketing materials for our brokers and employee groups by writing the content of some materials. I worked closely with our compliance and our legal departments to ensure all content was accurate and followed all requirements of the Departments of Insurance. Additionally, I was one of the approvers of 100% of our marketing materials once Legal and Compliance approved.
As needed, coordinated tradeshows/conference attendance and managed the booth space during these events.
On a weekly basis provided Sales Reports to senior vice president.
Also tasked with leading several worksite technical initiatives partnering with IT Worksite Broker Portal to move to production 10/08 and the Worksite Group Proposal System In production as of 5/2008.
Worked with our creative services area in creating and executing direct marketing to potential and existing clients. By using Salesforce.com we were able to track the success of these mailings and follow up on potential leads.
3/2006-3/2007 Conseco Carmel, IN
New Product Implementation Project Coordinator
Responsible for managing the tail-end projects as well as enhancements. This includes managing and budgeting of IT work items associated to my projects. I managed approximately 6 medium sized projects with budgets that total approximately $600,000.00. I led three projects into a completion status that came in under or at budget.
9/2004-3/2006 Conseco Carmel, IN
Program Management Office Project Coordinator
Coordinate projects for project managers as well as manage small projects. Work in the PMO introduced me to the SDLC Process, the CSDR and allowed me to develop my project management skills.
3/2004 9/2004 Conseco Carmel, IN
Insurance Business Training Coordinator
Coordinate training for 10+ SBUs within the company. Responsibilities included scheduling all resources necessary for the various training requests.
3/2003 - 3/2004 Conseco Carmel, IN
Life Insurance Trainer
Complete company training for the call centers as well as the administration areas. Responsibilities included learning the material trained, creating the training materials and training the material to various groups within the company. Worked closely with our compliance department to ensure all training material was compliant.
6/2000 - 3/2003 Conseco Carmel/Indiana
Customer Service Advocate
Fielded insurance calls from agents, IMOS and customers. 95% of the call volume consisted of agents out in the field.
8/1999 - 5/2000 Charles Schwab & Co. Fishers/ Indiana
Associate Stock Broker
Customer Service/ Investment analysis
2/1994 - 9/1999 University Place Hotel Indianapolis/ Indiana
Waiter/ Bartender
Waited Tables and Tended Bar. Also acted as Bar manager during last year of employment
Education:
9/1992 - 5/1994 Ball State University US-Indiana-Muncie
9/1994 5/1999 Indiana University School of Journalism US-Indiana-Indianapolis
Affiliations:
SFX communications Promotions assistant
Project Management Institute Member
Skills:
Microsoft office, Word perfect, Type 55 wpm Advanced Currently used/ 10 years
Windows Intermediate Currently used/10 years
Microsoft Office Front Page Intermediate Currently used/2 years
Microsoft Powerpoint Intermediate Currently used/6 years
Microsoft Sharepoint Advanced Currently used/ 4 years
adobe acrobat Intermediate Currently used/3 years
PageMaker Intermediate Currently used/2 years
Reference:
Available upon request.
Candidate Contact Information:
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