|
|
|
|
| Desired Industry: Computer Hardware |
SpiderID: 23509 |
| Desired Job Location: st. petersburg, Florida |
Date Posted: 11/22/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
Solutions-focused professional with 10+ years’ experience providing rapid and client-focused technical support to 200+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users to varying technical understanding. Well versed in a variety of common operation systems, applications, and hardware with a proven ability to master new tools and technologies quickly.
Experience:
Apex Systems / Bay care, Clearwater, FL IS Service Desk – Software Support 07/06 to 10/08
Responsible for cleaning up users’ accounts within Active Directory as part of the Beacon/Imprivata project.
One on one training with physicians and nurses on Imprivata at St. Anthony’s Hospital
Provided password reset and providing in-depth knowledge of the Beacon/Imprivata Project.
Provide great customer service skills with physicians and nurses.
Tolt Service Groups, Tampa, FL
Regional Field Technician 11/06-04/08
Troubleshooting of technology problems in a live retail or office environment.
Completed maintenance, repairs, and recovery of all supported hardware.
Assisted in training in the warehouse on equipment, and in the stores
Direct a team of 8 in deployment that installed new registers and VeriFone pin pads,
Logged all calls and maintained all tickets, until job was completed
Troubleshooting, repair and maintenance of a multiple office LAN and WAN network including responsibility of a Meridian phone system
Setup and configuration of Windows 2003 Servers
Organize and provide support for over 30 Hannaford (Sweetbay Supermarket) stores and 40 Albertsons and 6 GFS
Bright House Networks St, Petersburg, FL
Technical Support 08/05-11/06
Troubleshoot, maintain, service, and resolve problems through the Bridger amplifier.
Support and maintain high speed data/voice network and interfaces.
Interface with NOC and head-end to resolve Customer issues.
Assist and supported RF services, installation and contract personnel, providing great customer service.
Supported RDC and network operations with Roadrunner and High sped Online related issues.
Logged all calls using clarify, maintaining ownership and accountability of a call.
SouthernDataCom, Largo, FL
Application Support Technician 01/01-08/05
Received and logged calls in SDC trouble ticketing system.
Analyzed customer problems and assisting in the resolution of the problem.
Escalation of problem tickets to the proper tier for resolution.
Developed and demonstrated an understanding of customers need.
Resolved issues for tier 1 and tier 2, using remote access
Use Active directory, to verify access and setup accounts. Configuration of Cisco and Microsoft VPN’s
Administration of multiple Windows 2003 servers in an Active Directory domain
Verizon Wireless, St. Petersburg, FL Store Greeter 11/04-01/05
Greeted customers as they entered wireless store.
Assisted customers with answering questions about cell phones,
Assisted with questions about accessories, paying bill with automated machine.
Eckerd Corporation, Largo FL Technical Support 04/04-08/04
Provided problem and determination analysis and diagnostic support
Troubleshot issues with point of sale registers, IBM and NCR servers, routers and modems
Used active Directory to reset passwords in house and in stores.
Bank of America, St. Petersburg, Florida
Business Analyst I 08/00-04/04
Responsible for tracking all troubleshooting calls. Installed computer equipment, and software.
Provided Root Cause Analysis of software issues. Escalated issues to 2nd Level when necessary.
Became go to person for issues relating to system operations and various hardware and software problems.
Upgraded software to end user PCs. Used active directory to set-up new hires, change passwords for system lock outs, for security administrator.
Main contact for all vendors, for Bank. E.g.(locksmith, Avaya, Nextel, Plantronics,)
Administration of multiple Windows 2003 servers in an Active Directory domain
Education:
Business – AIU/Online (have not completed
Skills:
Windows, XP/Vista, 2000, OS
TCP/IP
VoIP,
Cisco Routers
Exchange Server 2003
Windows Server 2000/2003
Active Directory
SharePoint Portal Server 2003
MS Office
Dell/ Gateway/Compaq/ Desktop and Notebooks
Negotiating complex computer contracts
Network and user security operations
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|