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customer service representative Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 23419 |
| Desired Job Location: Detroit, Michigan |
Date Posted: 11/17/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/18/2008 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: No |
Objective:
To obtain a customer service position where I can prove my hardworking ability, utilizing my professional, technical & organizational skills, while contributing to the growth of the organization.
Experience:
•Highly knowledgeable in Microsoft Office Suite, including Access, Excel, Outlook, PowerPoint, & MS Word.
•Excellent written and verbal communication skills.
•Skilled in problem solving, evaluating, and diagnosing customer issues.
•Professional hardworking individual who welcomes the challenge to learn new skills.
•Capable of working individually or as a team member joining together to achieve common goals.
Education:
Certificate MA-PD Sales Training & Certification. Allegra Direct Communications, Sterling Heights, MI
Certificate Intermediate PowerPoint for Windows. New Horizons, Madison Heights, MI
MORC Certified Medicine distributions, CPR & First Aid. Macomb Community College, Clinton Township, MI
CNA Certified Novell 4.11, NetWare 4, Window NT. Computer Learning Center, Madison Heights, MI
Skills:
End User Consulting Skills
•Received inbound telephone calls from users and customers, inquiring how to use specific web based software along with explaining and answering questions on program benefits.
•Capable of replying to resolve multiple end user questions, comments, and complaints via email.
•Process user reimbursements and claim requests based upon data received and program guidelines.
•Able to handle end user concerns and complaints while offering effective solutions.
•Skilled in assisting the end users and customers with support needed, while contributing to the organizations success.
Communication Skills
•Assisted individuals with a diversity of consumer issues, determining specific needs, while implementing solutions to benefit all parties involved.
•Skilled at stimulating others while maintaining a positive and friendly demeanor.
•Skilled at formulating convincing presentations using tangible tools to reach all levels of staff effectively.
Organizational Skills
•Organized and detail oriented, understanding the importance of maintaining a smooth workflow.
•Ensure work environment is maintained at all times to ensure tasks are organized and completed in a timely manner.
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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