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Field Service Technician Resume
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| Desired Industry: Technician |
SpiderID: 23150 |
| Desired Job Location: Lake Elsinore, California |
Date Posted: 10/28/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
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Experience:
PROFESSIONAL EXPERIENCE
ELECTRONIC ENVIRONMENTS - Anaheim, CA
FIELD TECHNICIAN Jul 2007-Aug 2008
- Maintained, diagnosed, and repaired Stationary / Portable Generators 25-500 KW, ATS’s 200 - 400 amps, HVAC 3-5 tons
- Utilized outstanding leadership skills in providing training for new employees
- Successfully developed network standards for ATS’s; created manuals to support technicians in diagnosing and programming controllers and supply continuity through Verizon wireless network on standards for field emergency power equipment
- Provided assistance to Pittsburgh Pennsylvania operations and coordinated with customers on emergency work procedure as well as maintenance schedules; held responsible for 150 square mile-territory
- Efficiently handled emergency call schedules during weekends
- Functioned as primary technician for Verizon Wireless reports consisting of more than 4000 cell sites
MOTIVE ENERGY (ACQUIRED BY ELECTRONIC ENVIRONMENTS) - Anaheim, CA
FIELD TECHNICIAN Sep 2006-Jul 2007
- Maintained, diagnosed, and repaired stationary / portable generators 25-100kw, ATS’s 200 amps
- Held responsible for repairs and maintenance of more than 150 generators in southwest riverside county area
- Efficiently oversaw 200 additional generators maintenance schedules and ensured completion within time constraints
- Diagnosed MPAC 1000 board controller down to board level after costing the company $1000 to remanufacture the board; formulated solution that fixed more than 90 percent of the boards with 100 percent success rate and company cost of only $11 and 30 minutes of labor, thus returning on sale of $700 and 1000% profit
- Successfully designed digital work sheet to organize documents electronically expediting field service paperwork and resulting in 30 percent increase in revenue
- Proactively involved in special projects mainly pertaining to electrical controllers of field equipment, diagnosing recurring problems and relaying them to manufacturers on future custom builds for customers
EZ LUBE - Temecula, CA
LOWER BAY TECHNICIAN Feb-Sep 2006
- Performed a wide variety of mechanical and technical repairs on service vehicles
- Cultivated and maintained long-term relationships with customers to ensure efficiency and profitability
EXPEDIA POWER SOLUTIONS, INC. - Lake Elsinore, CA
IN SHOP TECHNICIAN Jun 2004-Feb 2006
- Completed assigned duties involving work service vehicle maintenance; ensured optimum customer satisfaction and profitability
- Effectively communicate with customers and other service employees to correctly diagnose vehicles
- Maintained work service vehicles, serviced and repaired incoming customer vehicles weighing more than two tons
- Performed cross-functional duties relative to welding projects and in-house IT support services
- Led welding project including design and development of RF antenna heaters for use during the winter season
GIBSON TECH ED. - Lake Elsinore, CA
CIRCUIT BOARD TECHNICIAN Jan-May 2003
- Provided exceptional performance identifying problems and troubleshooting self-assembled circuit boards
- Programmed robotics and created manuals to support classroom instruction on self-assemble
Education:
EDUCATION
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ASSOCIATE OF ARTS IN AUDIO TECHNOLOGY
CERTIFICATE IN AUDIO TECHNOLOGY
Mt. San Jacinto College, Menifee, CA - 2008
Skills:
Focus of Interest: INDUSTRIAL FIELD TECHNICIAN
- Proactive, self motivated and hardworking professional equipped with exemplary planning, prioritizing, and goal setting skills acquired from extensive experience within electronics and automotive industries
- Perform exceptionally within fast-paced, highly stressed situations with emerging and multiple responsibilities.
- Has working knowledge of technological advancements to continually improve on new methods of repair using diverse technology to streamline work and improve productivity
- Excellent mathematical, analytical, and problem-solving abilities critical in producing quality generator repairs and maintenance services
- Aptitude for maintaining customer satisfaction and retention through exceptional customer interactions.
- Goal-oriented team builder with demonstrated capacity to supervise, direct and guide individuals to deliver peak performance and support business targets and goals
Additional Information:
PROFESSIONAL TRAINING
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Certification - Generac Phase A Training Class - 2007
ESCO Institute Certificate No. 458625055400 EPA Universal License - 2008
RF Radiation Safety Training Certification - 2008
Training for A+ and CISCO Certification
COMPUTER PROFICIENCY
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Hardware: IBM/PC, A+ Certified
Programming Language: Basic, VB.NET, C++
Software Training: Word, Excel, Power Point; Mitchell on Demand, Swish
ACTIVITIES
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Member, Tribe of Tahquitz, since 2001
Candidate Contact Information:
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