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Client Manager- Account Manager- Trainer Resume
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| Desired Industry: Multiple Job Offering |
SpiderID: 22849 |
| Desired Job Location: Kansas City, Missouri |
Date Posted: 10/1/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/2/2008 |
| Desired Wage: 42000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Seeking a career opportunity in the fields of: project management, client management, training, customer service, marketing, or related fields.
Experience:
September 2007 to September 2008
Advanced Patient Advocacy, LLC
Client Manager
• Served as the project manager leading new client implementations and remained the key account representative throughout the life cycle of the contract.
• Monitored operational reporting to ensure key quality assurance and performance indicators were met.
• Held standing meetings with existing clients to present performance reports and maintain business relationships for long term client retention.
• Worked collaboratively with operations to proactively identify and formulate innovative plans of resolution for a diverse array of clients.
May 2006 to September 2007
Advanced Patient Advocacy, LLC
Implementer
• Coordinated meetings with hospital personnel and social service agencies to provide a formal introduction and presentation of Advanced Patient Advocacy services.
• Routinely hosted follow up meetings with hospital personnel at all organizational levels to coordinate logistical plans to ensure all equipment, access, and necessary processes were operational by the start date.
• Trained new on-site staff and acclimated employees to their unique client facility.
October 2004 to May 2006
Advanced Patient Advocacy, LLC
Eligibility Advocate
• Screened uninsured patients for state and local programs in attempt to secure medical coverage for patients and payment for healthcare services.
• Assisted Patients through the entire application process, including appeals.
• Demonstrated commitment to serve the uninsured population by assisting patients and their families' in obtaining greater access to healthcare.
Education:
University of Missouri-Columbia August 2004
B.A. Interdisciplinary Studies of Biology and Sociology
Skills:
Served as a client manager for Advanced Patient Advocacy, an industry leader specializing in hospital eligibility services. Implemented the start up of APA services in new client hospitals across the country, and fostered valuable client relationships. Streamlined communication with various client and internal departments, managing key deliverables and time deadlines in preparation for service integration. Regularly met with existing clients to discuss performance and maintain business partnerships. Provided new hire training to employees from diverse regions and backgrounds, and effective follow up training to struggling employees which resulted in increased productivity and employee retention.
Additional Information:
Advanced Patient Advocacy
January 2008- September 2008
Served on a Customer Service Taskforce Committee to establish and implement customer service initiatives for employees, patients, and clients.
Advanced Patient Advocacy March 2007
Obtained the stellar star award in recognition for outstanding achievement in work performance.
Advanced Patient Advocacy March 2006
Obtained recognition pin for outstanding customer service.
Reference:
Available upon request.
Candidate Contact Information:
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