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| Desired Industry: Collections |
SpiderID: 22249 |
| Desired Job Location: Jacksonville, Florida |
Date Posted: 8/21/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Objective:
• Strong skills in project management, including
monitoring and correcting compliance issues,
consulting as a subject-matter-expert
• Repeatedly meets and exceeds goals for sales,
loss mitigation, and efficiency: Recipient of the
November 2007 Quality Assurance - Quality
Excellence Award
• Saved company $100,000 as a business
analyst for a simultaneous software implementation
• Optimizes productivity and efficiency through
restructuring processes, implementing focus
groups, and working with performance
management and process improvement teams
• Experience minimizing financial loss to
company by redesigning functional workflows and
software development, and through direct customer
contact
• Provided support for up to 240 end-users,
creating and implementing end-user software
procedures to promote effective software use
• Thorough knowledge of card products,
including home-equity line of credit, and mortgage
products
Experience:
NATIONAL CITY BANK, Kalamazoo, MI Apr 2003-
Present
National City Corporation is one of the nation's
largest financial holding companies. Its core
businesses include commercial and retail banking,
mortgage financing and servicing, consumer
finance and asset management.
Default Analyst (March 2008-Present)
• Administrating and ensuring compliance for:
credit card, home equity, and SBA line of credit,
default workout programs
• Maintaining relationships with VISA, affinity
banks, and external vendors for project-
implementation support
• Utilized as a subject matter expert by other
administrators for system to system problem
resolution
• Create and maintain system-to-system
support-group relationships for complex multi-
system transactions
• Managing projects to correct compliance issues
involving external vendors and internal technical
teams
• Providing production support for over 100
employees to ensure best business practices
• Assisting with website functional design
process
• Redesigning functional workflows to increase
end-user productivity and reduce losses via risk
scoring
Work Plan Analyst (Jan 2007-Feb 2008)
• Developed enhanced methods of processing
for complex lending transactions
• Led 30 employees through the UAT process,
documented and resolved business and technical
problems
• Created testing methodologies and test scripts
for manual testing during UAT
• Managed a multi-vendor relationship to create
ideal business solutions
• Created exploratory documents for an external
web-based collection website
• Corrected compliance issues with the Office of
the Comptroller of the Currency (OCC)
• Implemented change management strategies
by facilitating focus groups for impacted end users
• Consulted with performance management and
process improvement teams to create effective
training
• Consulted with affected internal business units
to integrate business needs for the software
upgrade
• Authored and implemented end-user software
procedures, testing scripts, and rule tables
• Department Nominee for 2006 Excel Award
Default Specialist (Apr 2003-Jan 2005; Aug 2005-
Dec 2006)
• Customer facing call center representative
• Responsible for loss mitigation around $120M
annually
• Resolved customer conflicts and hardships
while balancing customer relationships with bank
losses
• Met strict deadlines to achieve monthly and
annual financial forecasts
• Worked in a fast-paced, team-oriented, hard-
sell environment
• Achieved 103 of 100 performance index points
per average annum
Training and Development Specialist (Jan 2005-July
2005)
• Developed training reference materials
• Utilized by default management as a Subject
Matter Expert (SME)
• Researched technical questions and internal
policies to create accurate documentation
• Collaborated with a project team in order to
create the documentation efficiently
• The project continues to assist new team
members in adapting to their new role
Education:
WESTERN MICHIGAN UNIVERSITY, Kalamazoo, MI
Bachelor of Arts in Economics, 2007
• Minor in Communications
MAASTRICHT UNIVERSITY, Maastricht, Netherlands
Study Abroad Program, June 2003
Focus Areas| European Union Economic Integration
& Intercultural Communication
Reference:
Available upon request.
Candidate Contact Information:
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