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Field Technician, Desktop Support, Remote Service Helpdesk Resume
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| Desired Industry: Computer Hardware |
SpiderID: 21793 |
| Desired Job Location: Piscataway, New Jersey |
Date Posted: 7/22/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: $65,000-$75,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To utilize my expertise in Computer Science by implementing and administering creative corporate procedures and solutions. I strive to apply sound principals in a positive and energetic fashion, achieving exceptional management and implementation of Software/ Hardware solutions to real-world problems in a networked global environment.
Experience:
Career
Highlights
Computer Sciences Corporation/Customer Support Engineer
Project: Verizon Remittance Processing Data Center-Cranford, NJ
Systems Support Specialist (July 2006- Present)
Manage day-to-day Computer Systems for Verizons Remittance Data Processing Center
Independently diagnoses, repairs, installs, maintains, modifies, and uninstalls Servers,Desktop PCs, Data Communications and Products necessary to support at Verizon
Guides and trains Verizon Managers and Staff in routine reporting, printing, end-of-day operations and procedures for banking deposits, data back-ups, data archiving procedures and disaster recovery sites
Identifies and reports advanced troubleshooting issues and assists in software developer support with implementation of security, software and service pack updates
Proactively installs OS updates and patches. Ensures Servers and Desktop PCs have up-to-date OS images for quick and efficient failure recovery
Systematically schedules preventive maintenance with venders and sub contractors.
Provides Helpdesk support for departmental issues regarding data accessibility and network problems
On call rotating 24/7 schedule for high-priority customer support issues
Copeland Companies/Citistreet-East Brunswick, NJ
Network Support Engineer (March 2004 April 2006)
Hardware installation and configuration of Compaq Proliant servers and switching devices
Setup, configured and maintained Novell 5.0 print servers and NT 4.0 / win 2k application Servers
Consolidation of network resources through data migration and backup recovery
procedures
Configured and supported DHCP, DNS and WINS Servers for TCP\IP networking
environments
Design and implemented daily back-up schemes for disaster recovery
Documentation of network infrastructure, network drops and wiring closet configurations
24 Hr emergency support and field service to remote locations
Copeland Companies/Citistreet-East Brunswick, NJ
Desktop Support Lead (May 2002- March 2004)
Successfully accomplished hardware and software upgrades for over 1000 workstations and laptops
Provide direct consultation to IT director on topics such as NT 4.0 station security,Client/Server application compatibility, software and hardware management tools and remote access service for field account executives
Lead desktop support team on the installation and configuration of NT 4.0 operating systems tested and documented installation procedures for Main-Frame emulation programs, AS/400 client emulators and lotus notes 5.0 client upgrades
Managed and scheduled network printer maintenance and service for 75 network printers designed and maintained spreadsheets for maintenance and repair
RennerBrown Staffing- Edison, NJ
Project: Copeland Companies/Citistreet-East Brunswick, NJ
Desktop Support (June 2000-May 2002)
Responsibilities include day-to-day troubleshooting of computer software and hardware for corporate computer and laptops through Lotus Notes ticket system
Documentation of problem / resolution through Lotus Notes knowledgebase
Setup test labs for new applications and testing procedures for software development and production environments
Perform installation, configuration, service and troubleshooting for dos
Windows 95/98/millennium edition. NT 4.0, Windows 2000/ XP Professional.
Microsoft Office, Outlook Express/2000 email, Lotus Notes, IBM Client Emulators,MacAfee Virus Scan, Norton Utilities and Norton Ghost
Installation and configuration of 3com Network Interface Adapters. Solid understanding of network protocols and concepts
American Home Products/Quinton Instruments- Piscataway, NJ
Field Service Engineer (Sept 1995-Oct 2000)
Home-Base Field Service Engineer hired full-time to support a sophisticated line of Cardiac,Cardiopulmonary and Digital Imaging equipment for specialized Hospitals and Rehabilitation centers.
Provided Mission Critical service for an array of PC-Based Cardiopulmary Stress Test Systems, Cardiac Catheterization Systems, Digital Angiography/Image Analysis Systems, Electrocardiographs, Telemetry systems and Holter 24hr monitoring systems
Performed weekly service calls, managed service schedules, Hardware/Software Upgrades and installation planning for new facilities
Set up and configure new systems including hardware, software, telecommunications remote access and applications.
Interfaced directly with Doctors, Nursing Staff and Management to provide installation services and planning of newly purchase equipment
Maintained inventory, service contract renewals and materials management for territory
Hamamatsu Photonic Systems- Bridgewater, NJ
Electronic Technician (Sept 1992-Oct 1995)
Supported and serviced Video Microscopy Imaging equipment for Bio-Medical Company
Provided direct assistance to Product Manager aiding in quality assurance and testing
Recommended configure and installed software packages, upgrades and fixes per the specifications gathered
Troubleshoot circuit boards and computer systems for custom applications
Provided the design, documentation, testing procedures and the creation or modification of computer programs to resolve end user support
Setup and configured Digital Imaging Systems for Trade Shows and National Sales meetings
Education
Brocade, Inc. - San Jose, California (2004-2005)
BCFP- 2 G Certification, E-Learning and independent Study
Avtech-Piscataway, NJ (2001-2002)
Diploma, CCNA Training and testing
The Chubb Institute-North Brunswick, NJ (1999-2000)
Diploma, Network Engineering and Data Communications
Devry Institute of Technology-Woodbridge, NJ (1991-1994)
Associate Degree, Electronic Technology
Comptia A+ Certification Net+, Microsoft Certified Professional NT 4.0
CCNA Training and Brocade Storage Area Networking
* Ongoing Computer based training through CSC accredited skill soft web training.Current subscriber to Network World, PC World, Tech Target and Storage Decisions
References Available Upon Request
Education:
Education
Brocade, Inc. - San Jose, California (2004-2005)
BCFP- 2 G Certification, E-Learning and independent Study
Avtech-Piscataway, NJ (2001-2002)
Diploma, CCNA Training and testing
The Chubb Institute-North Brunswick, NJ (1999-2000)
Diploma, Network Engineering and Data Communications
Devry Institute of Technology-Woodbridge, NJ (1991-1994)
Associate Degree, Electronic Technology
Comptia A+ Certification Net+, Microsoft Certified Professional NT 4.0
CCNA Training and Brocade Storage Area Networking
* Ongoing Computer based training through CSC accredited skill soft web training.Current subscriber to Network World, PC World, Tech Target and Storage Decisions
References Available Upon Request
Affiliations:
Microsoft, Cisco, CompTia, SNIA, Brocade and Dell
Skills:
A+, NEt +, MCP XP, CCNA and Dell Hardware
Microsoft MCP with 10 years experience with Desktop and Server Enviroments. Current working knowledge with Desktop Software and Hardware Systems:
Microsoft SMS, Microsoft Remote Desktop, Symantec PC Anywhere, Norton Utilities, Citrix Snap Manager Replicator, Net App-XEN Server and McAfee Anti-Virus. Configuration and System Administration for Norton Ghost Server Enterprise. WorkPlace Experience with MS-2000, MS- XP and Vista. Formally trained for Cisco Switch/Router Configurations and Troubleshooting. Understanding and able to configure Firewall Settings, Host Files, Port and TCP/IP. Real world experience designing and implementing Client/Server environments for Local Area Networks. The ability to support and maintain small scale networks (250 nodes). Hands-on experience administrating configuring Windows 2003 Server and Free BSD 6.2. Ability to install, setup and configure Compaq Proliant BL (p-class), DL, and ML Servers. Dell Power Edge Blade Servers 1750, 2900 and 2950. Day-to-day experience troubleshooting, repairing and preventive maintenance on IBM compatible PC’s and HP laser jet printers.
Desktop Support
IT professional, distinguished by diverse technical experience and formal training.Ten solid years supporting/developing desktop computing environments.
Successful record of accomplished IT projects involving Biomedical, Pharmaceutical and financial business. Certified, up to date and formally trained by Chubb Institute and Devry Institute of Technology.
Network Support
Real world experience designing and implementing Client/Server environments for local area networks. The ability to support and maintain networks for small scale networks (1000 node). Practical experience and diverse knowledge of multiple networking operating systems. Hands-on experience administrating Windows 2003 Server and Free BSD 6.2. Ability to install, setup and configure Compaq Proliant BL (p-class), DL, and ML Servers. Dell Power Edge 1750, 2205, 2900, 2950.Trained and experience installing and configuring Cisco routers/switches Implementing frame relay, ISDN, RIP and IGRP protocols.
Project Lead
Successful record of leading hardware and software rollouts for mission critical projects.Hands-on experience designing and testing software installation procedures for an efficient delivery. Excellent communication skills. Easily communicates with Managers,Directors and Executives. Concise technical writing ensures proper documentation for future reference and problem solving. Scheduled, organized and the unique ability to
work calloborately with team members to achieve common goals.
Technical MCP with 15 years experience with Microsoft Products including Internet Explorer 5, 6, & 7. Outlook 2003, Remote Desktop and Quick and efficient with Microsoft Office 2003, Excellent Spread Sheet manipulation and MS-Word processing skills. Current working knowledge with Desktop Software and Hardware Management Systems: Citrix, Net App, Norton Utilities and MacAfee. Configuration and System Administration for Norton Ghost Server. Understanding and Practical Experience with MS-2000 and Vista Firewall Settings. Formally trained for Cisco, Checkpoint, Fortinet and Juniper Hardware Firewall platforms. Can perform system configuration and installation for Novell 5.0, NT 4.0 Advanced Server, Windows 2003 Server Enterprise and UNIX free BSD6.2. Familiar with AS400 Client/Server. Hands-on experience installing, configuring and maintaining Proliant BL (p-class), DL and ML Servers, Smart Array Cluster Storage and HP Storage Works ELS 9000 Series Tape Libraries.
Additional Information:
Michael A. Borowski
IT PROFESSIONAL
183 Nebula Road
Piscataway, NJ 08854
Email: mborowski@optonline.net
Mobile: 732-668-5272
August 13, 2008
Greetings,
I would like to take the time to introduce myself and help familiarize you with my trade.
My name is Michael Borowski. I am an Experienced Technology Professional with over 15 years Installing, Troubleshooting, Maintaining and Managing Computers and Electronic Systems. I reside in Piscataway, NJ and I am currently exploring opportunities with companies that are looking for experienced Senior Technicians with various technology disciplines. I enjoy the intensity and responsibility of contracting but prefer to be full-time employed with a company that will value the skills and experience I developed. I enjoy traveling and welcome the opportunity.
In my past employment, I have taken ownership of various leadership roles. I successfully and energetically fulfilled positions such as: Senior Field Service Engineer, Help Desk Support, Desktop Support -Project Lead, Customer Support Engineer and Data Center Support Technician. I have Real-World Experience with Data Communication Systems for Corporate America. In addition, I have a life long hobby of Electronics with supporting education to which I believe has given me the edge when troubleshooting hardware issues in a logical manner. I am confident in my customer relations skills and I am constantly and consistently one of the top performers with my employer’s. I’m very bottom-line oriented; steadfastly pushes self and others for results. I am action oriented and full of energy for the things that I see as challenging; not fearful of acting with a minimum of planning and seize more opportunities than others. I have excellent internet researching skills and know how to obtain accurate information when confronted with a problem that cannot be immediately fixed. I document everything in a ticket system and update on-site service journal. If I have caught your interest and you would like know more on how I may help you, "Get the Job done"! Please feel free to contact me. I am friendly, very easy to talk to and always welcome intellectual conversation.
To this end, I would like to submit my resume for consideration, giving my generic career objective and supporting background.
Thank-You for your time and consideration,
Sincerely,
Michael A. Borowski
Candidate Contact Information:
| Name: Michael A. Borowski |
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| Street: |
Phone: 732-668-5272 or 732-777-2181 |
| City: Piscataway |
Fax: - |
| State: New Jersey |
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| Zip: - |
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| Web Site: |
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