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Data Entry or Word Processing Resume
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| Desired Industry: Data Entry/Word Processing |
SpiderID: 21772 |
| Desired Job Location: tampa, Florida |
Date Posted: 7/21/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Any |
| Desired Wage: 30000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Over 15 years experience with customer service and financial organizations.
Able to perform multiple assignments with accurate and reliable results.
Demonstrates excellence customer service and communication skills.
Proven leader and dedicated employee.
Experience:
Verizon of Florida ~ Tampa, Florida 06/12/2000 – 6/18/2008
Customer Contact Sales Associate
X Responsible for answering internal and external customer questions including both order and billing issues using strong analytical abilities to resolve situations.
X Processed new service orders, moves and changes, disconnects, investigated billing issues, adjustments, inquiries, payment arrangements and solved customer problems.
X Responsible for adding or changing Verizon Internet, Verizon DSL and FIOS information.
X Ensure customer satisfaction through the sale and retention of products and services.
Raymond James and Associates ~ St. Petersburg, Florida 03/1997 – 05/2000
Senior Operations Representative
X Handled phone inquiries from shareholders regarding their mutual funds.
X Responsible for monetary and non-monetary processing of shareholder accounts.
X Main contact for all phases of Fund/SERV processing to include trades, purchasing, withdrawals, and corrections.
X Liaison for all Puerto Rico contacts and daily transactions.
X Created manuals and assisted in training associates on new documents and procedures.
Chase Manhattan Bank ~ Tampa, Florida 06/1993 – 09/1996
Credit Service Representative
X Acted as an assistant escalation representative to resolve complex customer phone inquiries and problems.
X Investigated, researched and processed update requests for credit bureau reports.
X Handled incoming calls from customers regarding their credit card information.
X Trained new team members on their job responsibilities and provided continuous support.
Education:
Robinson High School - 1990
Skills:
Computer skills include Microsoft Office (Word and Excel)
10-key calculator
Typing 100- 125 WPM
Excellent Communication Skills
Excellent Telephone Skills
Excellent Organizational Skills
Team Player
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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