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customer service,deskside support, network support Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 21732 |
| Desired Job Location: Detroit, Michigan |
Date Posted: 7/17/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: now |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
IT Professional with over 14 yrs. of diverse experience in various competitive markets. Dedicated, motivated professional known for consistency in production, integrity, and ethical with a teamwork philosophy. Catalyst in implementing positive change with a work ethic that provides operational efficiency.
Experience:
Technical & IT Skills
Software
Office suites from Corel, Microsoft, Win NT 3.51-4.0, & Win 98,ME, 2000 pro & XP, Vista, Unix & XENIX, Linux, OS/2, GroupWise, Lotus, Microsoft office Suites, (Access, PowerPoint, Excel, Word, Outlook, Publisher & FrontPage. Abode Photoshop, Illustrator, In Design, PageMaker, Quark Xpress Dreamweaver, Flash 5, Freehand, Fireworks, Girs Call Center ticketing systems, Ghost, McAfee Virus Scan, Norton Virus scan Corporate Edition, PC Anywhere, Image Blaster
Internet web authoring, browsing, & E-mail client software
PC-based diagnostic & trouble shooting software problems, Internet & network security
Education:
Education
1988- 1991 St. Martin De Porres HS Detroit, MI
1991 - 1993 University of Nevada, Las Vegas Las Vegas, NV
Major: Business Management
1993 - 1993 Independence Community College Independence, KS
1995 - 1996 University of Nevada Las Vegas Las Vegas, NV
Major: Business Management
1999 –1999 McKesson U (Enhance Training) Livonia, MI
Windows NT 4.0 training
Customer Service
Completed Advance Windows NT coarse
2008 Will continue night & online courses to complete business degree
Affiliations:
2005-2007 Wholesale Property Resources LLC Grosse Pointe, MI
Senior Consultant/ System administrator
Organized and facilitated real estate investment seminars
Searched for available properties at wholesale prices and negotiated purchases for the company. Established relationships with private investors. Provided consulting services on purchasing strategies.
Setup and designed company’s computer network structure * custom built server, configured and installed wireless network * Installed network, monitored and revised company network security * Administrator network passwords and remote access* Researched various proprietary software, installed and configured on server and through workstations* Developed and customized database programs to service specific client needs.
Skills:
Strengths
Proven track record in increasing productivity and meeting or exceeding target goals and objectives.
Solid organizational skills with a commitment to achieve excellence
Successful in implementing new system management programs.
Ability to motivate and retain a professional work relationship with other team members.
Excellent problem solving, decision-making, resource management and leadership skills.
Ability to train employees, or team members (technical or non technical)
Additional Information:
2001 – 2002 Kmart Corporation Troy-MI
Phase 1 Project.
Called and organized Hardware conversion of over 700 Stores
Contacted store managers, took inventory counts, arranged for shipment of new computers and registers, scheduled appointments with IBM techs
While store was closed walked IBM Techs thru switching Old registers and computers out with new. Trained other employees to do the same, arranged a night team for store closed conversions, and a day team to follow up and make sure all systems were up and running. Developed methods and forms to track and fix problems, in six months converted over 500 stores. Troubleshot and configured IBM Netfinity servers performed remote loadings and updates as well as remote back-ups, also pin pointed network connectivity problems and dispatched wiring teams to fix connectivity problems. Troubleshot and remotely tracked problems with store registers, walked employees thru resetting or reloading registers from the network. Liaison between major venders (IBM, Unisys, Lexmark, HP) for parts and warranty work.
Phase 2 Project
Inventory management- assessed and inventoried six warehouses full of returned equipment.
Assistant project manager- arranged a team of people to enter warehouses, gather inventory of all items, tag, count, and dispose of unneeded items. Personally developed an inventory management database, in Microsoft Access, that enabled all managers, from all stores, including headquarters, to check inventory of all items that enter or are removed from every warehouse. Also, designed the database, entered in all initial information, arranged a meeting with top managers for a PowerPoint presentation, worked with internal web developers to create the Inventory management database. System presently available to all managers via Company website. Saved company two million dollars in salvaged equipment. Also implemented procedures for entering information into the database from all warehouses with bar coded system. Warehouse assigned incoming equipment a bar coded label which obtained detailed information including warehouse location
Reference:
references available upon request
also complete copy of resume on request
Candidate Contact Information:
| Name: shannon wilson |
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| Street: - |
Phone: 313-424-9254 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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