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Customer Service/Mortgage Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 21495 |
| Desired Job Location: Philadelphia, Pennsylvania |
Date Posted: 7/1/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: negotiable |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
Dependable, hard working Customer Service Professional with over 5 years experience working with the public and handling customer needs. Excellent communication and listening skills. Enthusiastic team player with the ability to learn new concepts quickly and make people feel comfortable in any given situation.
Experience:
GMAC Mortgage Co, Cherry Hill, NJ February 2006 – November 2007
Mortgage Processor
Responsible for processing mortgage loans. Communicated with the borrower, gave them status of their loan. Calculate income, review credit, and order payoffs. Update the system with appraisal values, income that was calculated, and any changes that were made to the application. Make sure open conditions are met so the file can go to closing.
GMAC Mortgage Co, Cherry Hill, NJ October 2005 – February 2006
Mortgage Processing Team Assistant
Assist Loan Processors with loans. Order and follow up on verification of employment, payoffs, mortgages and rent. Review loan documents sent in by the borrowers. Review and calculate income sent in by the borrowers. Review bank statements, sent in by the borrowers and update system accordingly. Keep track of loans that are being underwritten on an Excel spreadsheet. Maintain files. Involved in the transferring of files from sales agent to underwriter for review. Transported files to closing.
Systems Used, Mortgage Serv, Eclipse, Home Connects, Image Web
PHH Mortgage, Mt. Laurel, NJ April 2004 - September 2005
Document Review Analyst
Analyze credit, income and asset documents for all Landscape products. Review the application packages and all trailing documents received from customer and 3rd parties; complete quality control audit to insure adherence to investor requirements. Review, approve and clear documents and conditions received in the application package for Landscape products. Enter approval status on Landscape loans. Share findings with communication team via comments, tasking system. Initiate tasks to the processing desks as appropriate. Meet established turnaround times required for reviewing individual documents and initiating tasks.
Systems used: CASH, IDESK, Document Viewer, Condiditions Management
Cendant Settlement Services, Moorestown, NJ 2002-2004
Appraisal Coordinator
Responsible for the entire circuit of appraisal requesting process including ordering, confirmations and reception. Primary liason between appraisers and loan counselors. Maintain daily contact with appraisers to inquire of status of appraisals and resolve any issues that come forth.
Systems used: Galaxy 5, CASH, First Data, EDM
Contemporary Staffing, Mt. Laurel, NJ 2001-2002
Customer Service Representative
Assigned to Cendant Mortgage, Moorestown, NJ
Responsible for the daily tracking of the status of addenda to ensure a timely reception. Responsible for inputting of daily notes and any given status from one of our largest, contracted vendors, LSI. Interaction between appraisers and counselors to verify specific details for appraisal and addenda orders.
RACHEL B. QUINN
85 Stern Light Drive 856-235-4914
Mount Laurel, NJ 08054 609-284-3936
Fleet Bank, Bordentown, NJ 2000-2001
Customer Service Representative
Provided excellent customer service to customers by answering telephone inquiries, explaining policies, documenting actions on computer and referring complex issues for research. Provided customers with service solutions for their checking accounts. Effectively handled heavy call volume customer service requests such as balance inquiries and address changes. Received bonuses and outstanding ratings for productivity, customer service quality and accuracy. Consistently received compliments from customers for patience and ability to resolve complicated issues.
Education:
Graduate, Burlington County Institute of Technology, Westampton, NJ, 1997
Certified Nursing Assistant Program.
Corporate Training in Customer Service.
Burlington County College, Pemberton NJ, 1999-2000
Lincoln Tech, Mount Laurel NJ, 2007-2008
Skills:
TECHNICAL SKILLS
Windows, Microsoft Word, Excel, Data Entry, Internet
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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