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| Desired Industry: Clerical/General Office |
SpiderID: 21471 |
| Desired Job Location: Little Elm, Texas |
Date Posted: 6/30/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 08/01/2008 |
| Desired Wage: $35,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
•Excellent customer service skills used to serve both internal and external customers in office support environments.
•Enthusiastic. Positive attitude.
Experience:
2007-Present University of Texas at Dallas Richardson, TX
Admissions Processor
•Process all required documents related to student applications.
•Evaluate and verify data for accuracy and completeness in a timely manner.
•Investigating, locating and matching all documents with applications.
•Support other team members in achieving goals.
•Attend required meetings and participate in UTD Enrollment Management events.
2006-2007 Risk Placement Services, Inc. Dallas, TX
Technical Assistant
•Provides assistance to broker and associate broker in overall branch workflow process.
•Create memos and letters in Word.
•Develop Excel spreadsheets.
•Ongoing communication with agents, underwriters and accounting via phone and email.
•Process endorsements to policies by creating invoices.
•Clearing accounts via the Sirius computer program.
•Examine policies and prepare for mailing out.
•Conversations with underwriter to obtain quotes for new business/renewals.
•Preparing Quotes and Placement Notes
•Generate invoices when policies are bound.
•Heavy use of copier to facilitate in the mailing of Certificates of Insurance,
policies and endorsements.
•Investigation of outstanding balances through phone calls and emails.
2005-2006 Sherwin-Williams Southwest Division Richardson, TX
District Credit Processor
•Accurate entry of customer credit information into accounts receivable database.
•Direct contact with customer trade references.
•Maintain customer credit files in an orderly filing system.
•Professional phone communication with store managers/employees.
2001-2005 South Garland Baptist Church: Mother’s Day out Garland, TX
Pre-School Lead Teacher
•Provide bible-based study in format fit for children.
•Instruct in fine motor/large motor activities.
•Focus on teaching alphabet, numbers, shapes & colors.
•Consultations with director relating to curriculum development.
1998-1999 Oce’ USA, Inc. (An ISO 9000 Company) Itasca, IL
Equipment Coordinator
•Coordinated delivery of copy machines to various customers by using data entry to input delivery dates, times & special instructions.
•Ongoing telephone contact with delivery agents, contract administrators & sales representatives.
•Responsible for keeping inventory updated on daily basis.
1997-1998 Serco Company Carrollton, TX
Regional Customer Service Representative
•Facilitated in the development of policies & procedures intended for ISO 9000 certification.
•Communication with customers & distributors regarding price of various loading dock equipment.
•Answered application questions about various products.
•Placed sales orders & rectification orders for sales person/distributor.
•Consistent telephone contact with customers, distributors and sales representatives.
1996-1997 Oce’ USA, Inc. (An ISO 9000 Company) Itasca, IL
Customer Service Representative
•Ordered various supplies for customers that pertain to their specific machine model number.
•Focused on solutions for lost or damaged supply orders in a timely manner.
•Accessible to customers via telephone or mail.
1995-1996 Oce’ USA, Inc. (An ISO 9000 Company) Chicago, IL
Customer Support Agent
•Trained in OSI system in keeping with ISO 9000 standards.
•Continuous telephone support to both customers and technicians.
•Placed detailed service calls for customers.
•Prepared supply orders for customers & parts orders for technicians.
•Communicated new/existing service calls & messages with the technicians.
•Assisted technicians in closing out service calls.
•Served as back-up agent to both team leader and project coordinator.
•Received special bonuses for excellence in customer service.
Education:
Eastern Illinois University, Charleston, IL
Bachelor of Arts May 1993
Major: Psychology
Minor: Community Health
Skills:
•Team Mom for youth soccer organization (2004 to 2005)
•Parent volunteer in support of elementary school activities (2004 to Present )
•Group facilitator/group member – Ministry of Mother’s Sharing (2000 to 2001)
•Residence Hall Association (Eastern Illinois University, 1990 to 1993)
•National Residence Hall Honorary (Eastern Illinois University, 1991 to 1993)
•Student Action Team (Eastern Illinois University, 1991 to 1993)
•Certifications in both Microsoft Word and Microsoft Excel.
Reference:
Donna Nix - (972)234-3584
Adriene Blaskey - (903)456-5316
Terri deSaracho - (214)673-4072
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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