|
|
|
|
Sales Support Manager Resume
|
| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 21358 |
| Desired Job Location: Jersey City, New Jersey |
Date Posted: 6/19/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 07/15/08 |
| Desired Wage: 65,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
Desire a position within any industry where my proven talent and experience in managing people and customer relationships can be used for the mutual success of both myself and the company
Experience:
Employment History¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
IDT WIRELESS/TÚYO MOBILE - Newark, NJ MAY, 2004 - PRESENT May 2004- Present
Channel Support Manager
• Recognized as a Model and Outstanding Employee.
• Manage and built distributors relationship (20). Distributors’ volume represents over 50% of sales and activations.
• Train, setup and update distributors on all systems, processes and new products.
• Develop and distribute distributor communications for new products, promotions or compensation changes
• Process orders for distribution in excess $1M monthly.
• Review and approve orders, invoices and commissions to ensure accuracy.
• Solely manage the entire defective merchandise returns process.
• Assist in the product launch in to Big Box and ongoing support (Wal-Mart, SAM’s Club, and Best Buy).
• Manage Intranet and Dealer Extranet. Update, archive and upload new documents.
• Back-up for Channel Support Director. Assist senior management in candidate assessment for new hires.
Customer Service Representative
• Promoted after 6 months of hire to Account Specialist.
• Recognized as Employee of the Month for July 2005.
• Trained and coached new hires on daily responsibilities, policies and procedures.
• Resolved customer issues regarding telephone service, billing inquiries, and technical issues.
• Advised and assisted other team members on solutions and recommendations of methods to effectively resolve customer account issues.
SAMSUNG OPTO-ELECTRONICS AMERICA, INC. - Secaucus, NJ AUGUST, 2002- MAY, 2004
Customer Service Representative
• Resolved customer issues and approved required repairs.
• Processed billing, payments using PRISM.
• Reviewed and edited customer information in SAP System.
KOHL’S DEPARTMENT STORE- West Paterson, NJ MARCH, 2000- DECEMBER, 2002
Department Manager- Junior’s Department
• Promoted to Department Manager.
• Fully managed Junior’s Department including staffing, scheduling, signage and markdowns. Led team of 3 associates.
• Held two previous positions, POS Cashier and POS Supervisor. As POS Supervisor, responsible for 10 associates.
• Implemented planograms layouts to ensure merchandise was properly displayed. Updated signage, including display toppers.
• Assisted loss prevention during shop lifting investigations
Education:
WILLIAM PATERSON UNIVERSITY – Wayne, NJ
Bachelor of Arts English – May, 2001 (Dean's List)
Skills:
• Microsoft Office 2003: PowerPoint, Excel, Word
• Experienced in SAP, Prism, Brio, Oasis, Navigator, Dashboard
• Some knowledge of both the Spanish and Italian Languages
Candidate Contact Information:
| Name: Elizabeth Pasceri |
|
| Street: - |
Phone: 201-290-4640 |
| City: - |
Fax: - |
| State: New Jersey |
|
| Zip: - |
|
| Web Site: |
|
|
|
|
|
|