Quality Lab Manager Resume

Desired Industry: Manufacturing	SpiderID: 21356
Desired Job Location: Bloomfield Hills, Michigan	Date Posted: 6/19/2008
Type of Position: Full-Time Permanent	Availability Date: 06/19/08
Desired Wage: Negotiable
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Other	Willing to Relocate: Undecided

Objective:
I am interested in securing a growth-related position in the field of Metallurgical Sciences and Quality Assurance that will best utilize my experience and abilities to their fullest potential.

Experience:
1/08 – 6/08 MILL STEEL, Melvindale, MI.
Quality/Lab Manager
Responsibilities include: Maintaining and ensuring compliance with the Laboratory Quality Manual, development and maintenance of all customer accounts; maintaining all lab equipment; screening, hiring and training of all lab personnel; interpretation of all lab testing data; development and implementation of processes and procedures for tensile testing, chemistry testing of all ferrous materials, Rockwell testing, and Coating Weight testing (using a Fisher Scope and Delta Scope measuring unit); receipt, logging, and updating of all sample data into the AS400 System Network; inspections of samples for inclusions/grain size/pits using microstructure evaluations; preparation and testing of all samples, creation and implementation of sample charting systems; and preparation and facilitation of A2LA lab accreditation.

8/04 – – 6/05 CONTACT CENTER OPTIMIZATION, INC. Harper Woods, MI.
Account Representative
Responsibilities include: Marketing of multiple commercial accounts, telemarketing prospective internal and external clients, development and troubleshooting of scripts, proposals, and marketing strategies, qualifying appointments for outside sales representatives, input of account information into database and generation of daily contact reports, distribution of customer data to prospective clients, meeting and exceeding daily/weekly/monthly sales quotas, educating other account representatives on various marketing and sales techniques, and follow-up to guarantee customer satisfaction.

02/04 - t7/04 THE INSURANCE HOUSE, Redford, MI.
Account Executive
Responsibilities include: Sales of Commercial insurance and Personal Lines insurance, as well as Third-party Health Care Benefit administration; all facets of client prospecting including but not limited to identification of potential clients, background research on client, creation of marketing materials, telephone contact for follow-up and setting of appointments or obtaining ex-dates; creation, rating and presentation of proposals; completion of applications and gathering of all necessary external data; determination of competitive markets, create and maintain relationships with company underwriters, presentation of final customer proposal; closure of sale and customer service follow-up; processing policy renewals and amendments, and promotion of agency goodwill.

9/01 – 1/03 CORNISH, ZACK, HILL & ASSOCIATES, Southfield, MI.
Account Executive
Responsibilities included: Sales of Commercial insurance and Personal Lines insurance, as well as Life and Health insurance; creation, rating, and presentation of proposals, completion of applications, working with underwriters from twenty (20) markets available to the Agency, using rating software from Zurich, Hartford, Auto Owners, Grange, Harleysville Lake States Insurance and other insurance carriers, handling of customer service issues such as invoicing, data entry, processing of new business and renewal policies of all small business accounts, and promotion of agency goodwill.

7/95 – Present7/01 AMMONS INSURANCE AGENCY (ALLSTATE INSURANCE COMPANY), Santa Barbara, CA.
Exclusive Agent
Responsibilities include: Preparation of coverage and rating information, verification of underwriting criteria, coverage, and premium data, furnishing clients with the proper coverage and premium proposals, remittance of completed and signed applications, aiding and assisting clients as necessary with questions or problems, reviewing of individual protection plans, development of detailed marketing plan which outlines strategies to develop sales from existing and new business prospects, production of new accounts for agency, sales of property, automobiles, boatowners, life, health, and commercial insurance policies, and promotion of agency goodwill.

Education:
Associates Degree – Metallurgical Sciences – Henry Ford Community College, Dearborn, MI.

Skills:
3/93 – 7/95 HURON METALLURGICAL, INC., Belleville, MI.
Quality Control and Metallurgical Laboratory Manager.

Specialized duties included: Review and correction of all SPC charts, production records, and quality records, preparation of Employee Counseling reports for Personnel for non-adherence to quality procedures and policies, direction and training of all personnel in Quality programs and procedures, working with Quality Department and Production Department in implementing new policies and procedures, purchasing of all consumables for Met-lab and maintenance of inventory, interaction with all departments (Production, Accounting, Maintenance, etc.), entry of data for histograms and process capability studies, analysis of process control sheets for improvement recommendation, preparation and maintenance of FMEA and control plans for processes, preparation of internal quarterly audits and reporting of results for corrective action plans (if necessary), management of overall quality systems per Q.A. manual, arrangement of service calls and maintenance of equipment, implementation of temperature surveys and calibrations, performance of microstructure evaluations and verification of processes, case depth measurements (total and effective), measurement of decarburazation, execution of hardness checks; Brinell, Rockwell, and Microhardness, conduction of all carbon analyses using Leco Carbon Analyzer, performance of tensile tests, creation of all policies and procedures pertaining to Quality Control Department, writing of all Met-lab reports and completion of all DMR’s, maintenance of all log books, verification of all customer reports and certifications, and collaboration with General Manager on special projects. General responsibilities included supervision of Quality Control Department and Met-lab daily operation, direction of SPC and quality control functions, management of special quality control projects and metallurgical testing.

9/92 – 3/93 MERCURY MANUFACTURING COMPANY, Wyandotte, MI.
Quality Control Technician.

Responsibilities included: Performance of salt spray and humidity tests, Rockwell and Brinnell hardness testing, preparation and implementation of case depth measurements, handling and preparation of SPC charts management of all aspects of Quality Control, such as floor inspections, receiving inspections and final audits, and screening and resolution of customer complains, with some off-site work involved.

2/88 – 7/91 FERRALLOY NORTH AMERICAN STEEL CORPORATION, Melvindale, MI.
Quality Control/Metallurgical Laboratory Supervisor

Responsibilities included: Conducting of tensile testing, which included “N” and “R” values as well as minimum and maximum values, performance of chemical analysis on samples from foundry forging, minimill and casting operations; both ferrous and non-ferrous metals, management of image analysis systems that calculated such analyses as multiple-phase area, percent area, average ASTM grain size and particle distribution, as well as inclusion ratings and many other functions, conducted metallographic work such as brightfield and darkfield photography, operation of limited dome height machine which tested for drawability and formability of materials, management of all micro and macro polishing of mounts, working with coating weights of galvanized materials, participation in NDI work as well as Quality Control functions, calibration and maintenance of all equipment, and fielding of all customer calls on pricing and general information.

10/86 – 2/88 WILLIAMS INTERNATIONAL CORPORATION, Walled Lake, MI.
Metallurgical Technician.

Duties included: Direction of Rockwell, Brinell, and Microhardness testing, heat treating of all types of alloys, as well as some super alloys, operation of programmable vacuum furnace and oven furnaces, management of lab functions such as micro/macro polishing and etching, working with acids and reagents, as well as some natural gases, conducting of tensile and stress rupture testing, extensive work with advanced materials, i.e., ceramic and plastic vibration dampening coatings, operation of non-destructive testing such as eddy current, ultrasonic, and dye penetrant work.

Candidate Contact Information:

Name: Michael Ammons
Street: -	Phone: 248-334-7869
City: -	Fax: -
State: Michigan
Zip: 48302
Web Site: