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Customer Service Representative Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 21355 |
| Desired Job Location: Southfield, Michigan |
Date Posted: 6/18/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/21/2008 |
| Desired Wage: 30,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Objective
Customer Service Representative
Experience:
Comerica Bank, Livonia, MI
2006 – 2007
Settlement Specialist
Responsibilities:
* Process daily ATM audit tapes
* Perform daily checks and balances in Visa gift card sales
* Assist branch employees with locating and resolving gift card transactions and errors
Comerica Bank, Auburn Hills, MI
2005 – 2006
Transaction Review Analyst
Responsibilities:
* Daily verifications of currency transaction reports
* Investigate and provide trend analysis reports to compliance management
Charter One Bank, Detroit, MI
2002 – 2005
Customer Service Representative
Responsible:
* Process banking transaction for customer ( deposits, withdrawals, transfers)
* Verify account information and cross sell banking products
* Provide support to branch management and staff
* Fax and copy important documents
* Assisted in reaching company quarterly sales goals
Rainbow Corporation, Harper Woods, MI
2000 – 2002
Assistant Manager
Responsibilities:
* Provide support to Store Manager in daily operation
* Assisted in training, retention, and motivation of sales associates
* Responsible for balancing and preparing daily store deposits and cash orders
* Maintain store operational paperwork
Education:
Baker College, Allen Park, MI
Associate Degree, Computer Networking
2008-2010
Everest Institute , Southfield, MI
Diploma, Electronic and Computer Technology
2005 – 2006
Skills:
Customer Service Sales Management Microsoft Office Clerical Cash Handling Personal Computer Skills ATM and Cash Drawer Balancing
Additional Information:
Highlights of Qualifications
* Over two years of management experience in a retail environment
* Computer literate in Microsoft Word, Internet, E-Mail
* Strong customer service background
* Seven years of cash handling and balancing experience
Candidate Contact Information:
| Name: Mary Sayle |
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| Street: |
Phone: 313-350-1024 |
| City: Southfield |
Fax: - |
| State: Michigan |
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| Zip: 48033 |
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| Web Site: |
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