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Technical Writer / Desktop Publisher Resume
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| Desired Industry: Information Technology |
SpiderID: 2135 |
| Desired Job Location: West Dundee, Illinois |
Date Posted: 3/18/2005 |
| Type of Position: Contractor |
Availability Date: 3/21/2005 |
| Desired Wage: $50-60/hr |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Award-winning Technical Writer / Desktop Publisher with a proven track record of providing corporate clients with high quality, reasonably priced internal and external publications. Technical publications, SOPs, user guides and templates are currently in use worldwide by numerous corporations, from small and mid-sized firms to Fortune 500 companies. Nearly two decades of service in the Chicago suburban area and remote projects. Certified Master of Written English.
Experience:
Technical Writing Services, Inc.
9/1989 to Present
Chicago area, Illinois and remote projects
Education:
* Certified: Master of Written English, Brainbench.com
* Certified: Master of MS Word Fundamentals, Brainbench.com
* Certified: Fast Track to Pro/ENGINEERING Wildfire 2.0, PTC Precision Learning
* Certified: English Vocabulary, Brainbench.com
* Degree: B.A. in Communications (3.8 GPA), Columbia College, Chicago, Illinois
* Diploma: Technical Course, Lane Technical High School, Chicago, Illinois
* License: 3rd Class Radio Broadcasting License
Skills:
* Technical Writer
* Desktop Publisher
* Project/Team Leader
* Instructional Designer
* Technical Trainer
Additional Information:
RESUME
---------------------------------------
ROBERT D. SPERLAZZO
Technical Writing Services, Inc.
PO Box 1155
West Dundee, IL 60118
Tel: 847-428-7930
Fax: 847-428-7983
Email: bsperlazzo@juno.com
Web site: www.TechnicalWritingServicesInc.com
Dun & Bradstreet D-U-N-S Number: 02-052-6377
Technical Writer, Desktop Publisher,
Project/Team Leader, Department Manager,
Instructional Designer, Technical Trainer
Selected Contract Projects
1989-Present
* AC NIELSEN, Schaumburg, IL (2008)
Systems-Software: Co-wrote System Architecture Overview manual for Kraft General Foods.
* NEWLY WEDS FOODS, Chicago, IL (2006-08)
Commercial Food Manufacturing Equipment: Revised Equipment and Line Operations / Job Skills Training manuals.
* NORTHWEST COMMUNITY HOSPITAL, Arlington Heights, IL (2006)
Disaster Recovery / Systems-Software: Wrote Disaster Recovery Procedural Guides for IT Security Dept. at major
hospital.
* PEPSI AMERICAS, Schaumburg, IL (2006)
Disaster Recovery / Systems-Software: Created Disaster Recovery Procedural Installation and Setup Guides,
templates/forms.
* COLE TAYLOR BANK, Rosemont, IL (2006)
Financial / Banking / Systems-Software: Wrote or revised User Guides, Installation Guides, Troubleshooting Guide, etc., for check image software used to scan and make electronic bank deposits.
* EMC, Chicago, IL (2005-06)
Information Technology / Data Warehousing: Produced, edited and formatted technical manuals, documents and reports, including Data Profiling Assessment, Migration Projects, Storage Array Management, Project Management Processes, etc.
* IBM / CHICAGO PUBLIC SCHOOLS, Chicago, IL (2004-06)
Education / Infrastructure / Application Support / Systems-Software: Compiled Operation Configuration and Acceptance Test Results manuals; Revised IBM Chancery SMS systems-software training modules and IBM Student Information Management SIM); Revised systems-software Administrator manuals.
* IBBOTSON ASSOCIATES, Chicago, IL (2004)
Financial Industry / Systems-Software / Online Help: Created manuals for Web-based asset allocation and investment knowledge tools in a Web Services (XML) and FIX Protocol environment; Revised and updated Online Help system.
* PRINCE CASTLE, INC., Carol Stream, IL (2004)
Manufacturing / Commercial Foodservice Equipment: Documented various foodservice equipment products and
procedures used by McDonalds, Burger King, Taco Bell, Popeyes, Jack In The Box, etc.
* SEARS, Hoffman Estates, IL (2003, 1994-95)
Retail / Technical Infrastructure Outsourcing / RFP / Systems-Software: Updated Request for Proposal for
technical infrastructure outsourcing; Participated in implementation of customer traffic forecast system and
effectiveness-tracking system.
* RR DONNELLEY, Downers Grove, IL (2003, 2001, 1996-97)
Publishing / Enterprise Systems-Software: Documented Windows Rollout processes and updated previous
documentation; Developed standard MS-Word, MS-Excel, MS-PowerPoint and Lotus Notes templates for all technical manuals, online documentation and intra-company communication; Designed and developed Content Management systems courseware, User and SysAdmin Manuals.
* SANKYO PHARMA, INC., Parsippany, NJ (2002-03)
Pharmaceuticals / Financial / Systems-Software / Web Applications: Documented multiple Web applications
(Intranet) and online User procedures.
* SHEDD AQUARIUM, Chicago, IL (2002)
Disaster Recovery: Revised Disaster Recovery Assessment and Plan document.
* PAX CLEARING CORP., (Chicago Board of Options Exchange), Chicago, IL (2000-02)
Financial Trading Industry / Systems-Software: Documented systems-software and financial floor trading/business
processes.
* MOTOROLA, Elk Grove Village, IL (2000)
Electronic Manufacturing / Systems-Software/ Web: Documented SysAdmin Guides, User Guides and Information
Packages for the Manufacturing Cell Controller, a factory automation tool used to monitor wireless production
processes and track utilization of GEM-compliant equipment.
* LUCENT TECHNOLOGIES (Bell Labs), Lisle, IL (2000)
Switching / Wireless / Hardware / Systems-Software: Designed courseware for a high capacity broadband
traffic-processing platform that switches, processes and interworks voice and data streams from a variety of network interfaces via several protocols.
* WM. M. MERCER, Deerfield, IL (1999)
Intra/Inter/Extranet / Systems-Software / Disaster Recovery: Documented all Web hardware, Web applications, Web infrastructure/environment and network specifications for Intranet, Internet & Extranet servers; Documented
processes for the Web Environment and Disaster Recovery, including Citrix-Winframe, Hyperion, Novell, Sybase, UNIX, MS-IIS, Change Management, moving from Development to Production, Help Desk, virus scans, maintenance, backups, switches, hubs, etc.
* ROCKWELL ELECTRONIC COMMERCE, Wood Dale, IL (1999)
Telephony / Client-Server / Systems-Software: Wrote User Guide (installation & operation) for a Predictive Dialer Call Center System; Revised CTI Administrative and Maintenance manuals; Compiled/edited technical specifications for a Call Center system.
* TETRA REX, Buffalo Grove, IL (1998-99)
Manufacturing / Mechanical / Industrial Food Packaging: Wrote Operator, Installation and Maintenance manuals for industrial gable-top food packaging machinery and User-interface touch-screens.
* HEWITT ASSOCIATES / CITIBANK, Lincolnshire, IL (1998)
ERP / Systems-Software / Online Help: Wrote online documentation system for Citibank PeopleSoft User Help Desk.
* VIDEOJET SYSTEMS / RR DONNELLEY, Wood Dale, IL (1997-98)
Manufacturing (Industrial) / Publishing: Manager, Technical Publications Dept. -- up to fourteen direct reports, both full-timers and contractors; Wrote Operator and Service Manuals for industrial/high-tech printers and Oracle system.
* ANDREW CORP., Orland Park, IL (1995-96)
Manufacturing (Industrial) / ERP / Systems-Software: Documented SAP R/3 procedures for Users in multiple
modules; Wrote and conducted stand-up SAP/Windows Navigation training sessions for End Users classes.
Reference:
Available upon request
Candidate Contact Information:
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