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| Desired Industry: Information Technology |
SpiderID: 21249 |
| Desired Job Location: dallas, Texas |
Date Posted: 6/10/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Now |
| Desired Wage: open |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Experience:
Contract:
Desktop Support
HP / Fidelity Investments 6/2006 – 10/2006
Data retention, Builds for New Hires, Refresh computers for Laptops and Desktops. Working with Altiris, Cisco and Greenline servers.
Team Lead
Service Electronics Inc. 11/2003 - 5/2006
Managed the workload for Repair Technicians.
Tested and repaired Desktop and Laptop mother boards (Compaq, Sony, Toshiba, Gateway and more).
Computer Engineer- NMCI Project
NAS Joint Reserve Base, Fort Worth 9/2003 - 11/2003
Security clearance and Dell Certification
PC roll out, setup, networking and installation of applications, hardware, system / information backup and transference.
PC Technician/Laptop Specialist
Ford Motor Company 7/2003 - 8/2003
Completed the roll out of over 100 laptop computers. This included but was not limited to setting up laptops with OS and applications, system / information backup and transference, Microsoft Outlook and Palm Pilot.
Permanent:
Computer Technician
Gateway, Inc. 6/2003 - 7/2003
Diagnosed, tested, and troubleshooted hardware & software issues with Gateway computers. Responsibilities included, but were not limited to, virus detection and resolution, software and hardware installation, upgrades, operating system reloads, installing CPUs, RAM, video cards, hard drives, sound cards, mother boards, and power supplies. Active in promoting and instigating plans for expansion, improvements and efficiency.
Computer Technician / Customer Support Analyst
Ciber, Inc. 2000 - 2003
Customer Service Support Technician for numerous products. Installed software on all Windows operating systems. Troubleshooted software issues and hardware issues. Troubleshooted Internet Explorer to accommodate The One Net products. Customer Service and Software Support for BankOne products - Cashnet, NBDnet, The One Connection for Windows, Business Information Manager, The One Connection Online, Direct wire, ACH Direct, Lock Box Imaging System, The One Net Information Reporting, The One Net Automated Clearing House, The One Net Wires and The One Net Check Services.
Customer Service and Technical Support Technician for Philips Medical Internal/Global Division products, Lotus Notes, drive and server system coding and remapping, data base archiving and replicating, support for remote access using VRAS (DSL and cable connections) and PDS (dial-up modems), printer support and maintenance, phone system support and messaging, technical troubleshooting for scanners, modems, speakers, network connections, laptops and PC’s.
Major Accomplishments
• Winner of Quality Analyst Award of the Month – 7 time winner in the year of 2002
• Winner of the Ciber Quality Analyst Award for the year 2002
• Winner of the Most Improved Technician for the year 2002
Gregory William Smith Page 2
Computer Engineer and Manufacturer
Smith Computer Service (subsidiary of W. B. Smith Feedmill) 1977 2000
Designed embedded processing systems for gathering information on money collected and distributed, as well as for security in various Las Vegas casinos. PCB electrical layout and manufacturing, testing and quality control manufacture and designed monitoring and batching systems.
Designed, constructed, and programmed CNC drill machine for PCB manufacture. Designed and built PCB Lab, manufactured over 4000 circuit boards for Las Vegas slot machines with 100% reliability and tolerance testing, using a Programmable Logic Controller. Supervised PCB manufacturing team. Troubleshooted all types of computers and electronic circuits. Loaded, upgraded, and configured software. Maintained and upgraded various Texas Instruments mini mainframes and printers, Set-up new installations and upgraded PCs and mini mainframe computers. Initiated and set up preventative maintenance programs. Experienced with a plethora of many tools, hand soldering, wave soldering, torque wrenches, hand crimpers for DB, Cat5 and Molex, automatic crimper for DB and Molex connectors, MIG, TIG and ARK welding, drills from ¼””. to 1 “, metal and wood lathes, oxygen acetylene torches, plasma torches, metal punch press, vacuum forming and making tools for specific jobs as needed.
Computer Specialist
S.A. Computing 1995 Present
Consulting, installation, maintenance and troubleshooting of a wide variety and range of PC, printer, and software problems on multiple operating systems. Stage, configure, set-up and upgrade of desktops and laptops. Provide hardware and software resources.
Education:
Currently Working towards MCSE Certification at Tech Skills - Addison, Texas
A+ Certified
CCLICK (Computer Certification Learning Institute of Knowledge) - Addison, Texas
Network + Certified
CCLICK (Computer Certification Learning Institute of Knowledge) - Addison, Texas
Telecommunications and Cellular Phone Electronics
Solectron - Atlanta, Georgia
Network training Novell, NetWare 4.x, LAN,
MS Basic, Quick Basic Programming, C and C++, and Visual Basic
Columbia Adult Vocation Center - Columbia, Missouri
Operation and Maintenance of Personal Computers
ComputerLand - Columbia, Missouri
Design and Layout of Printed Circuit Boards
Brown Manufacturing - Minneapolis, Minnesota
Missouri Institute Technology - Coursework in Computer and Electrical Engineering
Kansas City, Missouri
Electronics Lab, Electronic Devices and Circuits, Circuit Analysis,
Drafting, Linear Circuits, Digital Circuits, Computer Programming, Computer Technology,
Communications Technology, Instrumentation and Controls Technology, Transient Analysis, Digital
Computers, Communication Systems, Trigonometry and Physics.
Operations of Mini Mainframes, Troubleshooting and Maintenance
Texas Instruments - St. Louis, Missouri
Course Certification for Windows NT Networking, and Novell Networking
Columbia Adult Vocational Center - Columbia, Missouri
Skills:
Currently Working towards MCSE Certification at Tech Skills - Addison, Texas
A+ Certified
CCLICK (Computer Certification Learning Institute of Knowledge) - Addison, Texas
N+ Certified
CCLICK (Computer Certification Learning Institute of Knowledge) - Addison, Texas
Reference:
Letters of Reference for Gregory W. Smith
Prospective Employer:
This serves as a letter of reference for Greg Smith, who has applied for a position at your company. I have known Greg Smith through his work experience with our firm since November 29, 2000, when he served as Technical Support Analyst in our Dallas office.
Greg became immediately involved in the Daily support and training for Bank One products and services. Greg also participated in several DDA conversions and product upgrades, including his instrumental role in the upgrade of the Internet services provided by Bank One.
Greg has shown the kind of initiative, which is necessary to be successful over the long-term in the technical/customer support field. He has excellent technical skills, yet remains focused on the overall needs of the client. He has the ability to convey even the most technical and complex information to the customer at all levels. His creativity, resourcefulness and ability to see an issue through have made him successful in this position. I believe he is a strong Analyst and has an excellent future in the Technical support field. During his time with us he has received many awards, and incentives due to his excellent customer service skills. He is a conscientious worker and has an excellent work ethic.
I recommend Greg to you without reservation. I am confident that, if selected for your vacancy, he would provide the same high level of service and commitment. If you have any further questions with regard to his background or qualifications, please do not hesitate to call me.
Sincerely,
Debora Reed
Team Lead
214-328-4027
469-235-4027
To Whom It May Concern:
Mr. Smith has worked under my supervision as a Ciber
Outsource Tier 1 Technical Consultant/Help Desk Analyst
from November 2000 through the present. His job responsibility
is to provide technical telephone customer support to
domestic and international commercial customers who use any
of the 23 Bank One banking products we support. These products
include dial-up, software, and internet services. Mr. Smith's
duties include troubleshooting dial-up settings, software configurations and installation, Internet browser settings, researching customer setups, escalating unresolved problems,
following-up with the customers, and documenting all calls
into our call track system.
During the course of his employment, Mr. Smith proved himself to be a flexible, hard-working employee. Besides being a great team player, he always makes the extra effort to guarantee his customer's issues are resolved and that they are satisfied. Therefore, he has won the Top Quality Technician of his team multiple times and was awarded the department's Top Quality Technician for 2001-2002.
I strongly recommend Greg to any employer who requires a team player who is thorough in his work and provides exceptional customer service.
Sincerely,
Erika Trevino
Engagement Manager
Ciber, Inc.
214-237-5000
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