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Broker,Insurance Clerk Resume
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| Desired Industry: Insurance |
SpiderID: 21196 |
| Desired Job Location: Nashville, Tennessee |
Date Posted: 6/4/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 04/06/2008 |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Currently, I am employed as an Operation Lead in a high volume phone and email Customer Contact Center. I am familiar and efficient with many computer software programs including Call Center systems, MS Office. I have the self-confidence to work independently and unsupervised. Employers have told me that I have friendly, effective and efficient Secretarial and Receptionist manners. My calm and collected telephone skills have often been useful to both my employer and customers. I believe attentive listening and going the extra mile to assist a customer is required at all times. I also have accounting and ledger bookkeeping abilities that include Account Payable, Account Receivable and Payroll procedures.
Experience:
Operations Lead Supervisor
Borders Group Inc. in La Vergne, TN (Present employment)
Rapid promotion from Level 1 to Operation Lead Level 4
Take initiative in problem solving and resolution
First level of escalation, seldom escalate higher
Commendations from satisfied customers
Flexible to fast changes/short deadlines
Train, guide, agents so that they excel and maintain morale
Maintain, create Excel spreadsheets + MS Office
Customer Service Desk
KMart in Antioch, TN
November 2004 to November 2005
While job hunting
Supervised the front-end cashier associates
Balanced, maintained cash draws and refund registers
Sold Money Orders and Wire Transfers
Assisted customers with information and returns
Owner-Programmer
AEB Expanding Horizons Inc. in ON, Canada and TN, USA
January 2000 to October 2004
Contract work for businesses and individuals
Created backend Internet databases and front-end input form pages
Consultant for client companies to improve their online e-commerce
Built web sites from the ground up
Maintained own companys ledgers
Developed, instructed 2 XML eCourses HWG/IWA
MS Office, SQL, Perl, ASP computer knowledge
Senior Insurance Broker - Manager
Canada Brokerlink Inc. in Canada
May 1976 to September 1999
Expanded client base
Assisted clients to choose the policy to fit their insurance needs.
Brokered for both Personal and Commercial Clients
Trained, evaluated and supervised new staff including Broker trainees
Risk Management for Commercial Clients
Assisted Claims department with on-site assessment of incident
Maintained Accounts Receivable
Education:
ICG College in Montreal, Quebec Canada
September 1984 to April 1985
Insurance Institute in Ontario Canada http://www.insuranceinstitute.ca
January 1988 to January 1991
Confederation College in Thunder Bay, Ontario, Canada http://www.confederationc.on.ca/
September 1991 to April 1994
ICG College in Montreal, Quebec Canada
January 1996 to June 1997
HTML Writers Guild and International Webmasters Association in http://www.hwg.org/
January 1999 to August 2000
ISI eLearning in http://els.isi-elearning.com
July 2007 to February 2008
Qualifications
Qualification Grade Achieved
Accounting Bookkeeping Diploma
General Insurance 3 Courses Certification
Reg. Insurance Brokers of Ontario General Insurance Broker License
Computers Computer OS - Programming Diploma
Internet Programming Computer Specialist/Internet Diploma
Internet Programming 6- Programming courses Excellent
Customer Service Dealing with Difficult Customers A
Management/Leadership-3 Effective Leadership A
Personal Skill, Growth and Interest- 3 Time Management A
Skills:
Broker,Insurance Clerk
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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