Administrative Manager Resume

Desired Industry: Clerical/General Office	SpiderID: 21185
Desired Job Location: Hilton Head Island, South Carolina	Date Posted: 6/3/2008
Type of Position: Full-Time Permanent	Availability Date: June 3, 2008
Desired Wage: 40,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel:
Highest Degree Attained: Masters	Willing to Relocate: Yes

Objective:
To obtain a full time position where my background, experience and skills can be utilized.

Experience:
The Sea Pines Company, Hilton Head SC
Jul 2004 – Dec 2007
Manager of Operations - Managed the operational processes for The Sea Pines Real Estate Division. Responsibilities included managing nine (9) real estate offices, eight (8) satellite locations, fourteen (14) Office Managers and the administrative support services for 130 independent contractors. Defined and documented operational policies and procedures to improve productivity and control/reduce costs. Worked with state and local licensing boards, ensured company transactions were processed in accordance with state and local laws.

Management Consultant, Hilton Head, SC
Dec 2002 – Jul 2004
Assisted the following organizations in creating an infrastructure to allow for company growth:

Gateway Realty, LLC - Defined and documented operational processes for a mid-sized real estate agency with two (2) offices, nine (9) sales assistants and 30 real estate agents. Streamlined a system to record and monitor agent commissions. Established processes for online purchasing, information technology and document retention.
Mortgage Network - Reviewed and streamlined operational and administrative processes for a small mortgage lending company. Created training program and offered solutions on how to assist new loan processors to quickly understand and process loan applications.
On The Side Services, LLC – Defined and documented operational processes for an automobile transportation company. Setup an accounting system, acquired appropriate state licenses, established system to track driver logs and quarterly reports in accordance with Federal and state regulations.

VeriSign (H.O. Systems, Inc), Savannah, GA
May 1998 – Dec 2002
Vice President, Organizational Development- Lead and managed five departments - Human Resources, Organizational Development, Facilities, Administration and Corporate Communication. Responsible for operational processes and ensuring best management practices. Responsibilities included: preparing corporate budget, managing training budget, defining operational policies and procedures, conducting internal audits for compliance, leading organization through risk management audits.

Director of Quality - Established and managed a quality management staff. Responsibilities included developing and monitoring internal audit reviews, defining and executing systematic testing procedures to ensure product quality for four software applications (4000 programs), creating and documenting methods for consistent testing/reporting/re-testing software, and leading multiple teams in the documentation of programming and development standards. Managed the conversion of the company’s core system application for year 2000 compliance. Promoted to Vice President in 2000.

Hargray/US Telecom, Hilton Head, SC
Aug 1994 – May 1998
Manager, Quality Control - Established and managed a Quality Control Department. Responsibilities included: defining procedures for various business units within the organization, establishing guidelines for consistent testing/release of the company’s core product. Worked internationally to ensure product was delivered on time and without interruption to daily operations. Assisted sales and marketing with comprehensive product demonstrations.

Browning-Ferris Industries, Houston, TX
Apr 1990 – Aug 1994
Audit Systems Analyst - Managed and maintained the database of audit findings and corrective action plans. Established a method to document and maintain data as a result of internal operational audits. Developed an internal program for the independent subsidiaries to monitor their compliance with the rules and regulations set forth by the company and regulatory agencies.

Defense Intelligence Agency, Washington, DC
Jun 1985 – Apr 1990
GS-08 – Administrative. Excepted Service. Assisted in preparing classified materials and tracking projects for compliance with government regulations. Received the highest security clearances (TS/SBI).

Equibank, Pittsburgh, PA May 1982 – Jun 1985
Customer Service/New Accounts - Provided customer service which included managing client accounts (checking, savings and money market, savings bonds), monitoring safety deposit box accounts, assisting with teller transactions and directing clients to appropriate loan officers.

Education:
Master's in Management
Graduated with Honors and Distinction 4.0 GPA
Webster University

Bachelor of Arts
Major Business Communication
Our Lady of the Lake University

Skills:
20 years in Administration
Areas of Expertise are as follows:

Administrative Management - Proven skills and ability to direct and oversee administrative operations.

Process Definition – Experienced in performing comprehensive reviews of operational processes and implementing changes/modifications to cut costs and improve productivity.

Standards and Compliance – Lead several organizations through the implementation of ISO 9000 and management audits such as SAS 70. Proven ability to outline and develop policies and procedures that allow companies to build strong infrastructures that can withstand growth.

Leader/Motivator/Manager – Considered an outstanding manager and leader. Proven leadership skills and ability to motivate employees to perform and work for the success of a company.

Organizational Development - Developed, trained and coached individuals in a variety of business programs, including objectives deployment, problem solving, communication methods and process improvement.

Software Expert – From off the shelf software packages to company developed software programs – extremely fast learner and skilled software user. Able to troubleshoot and explain technical problems to non-technical personnel.

Additional Information:
CAREER HIGHLIGHTS
Established Operational Processes and Company Infrastructures for Successful Businesses
Project Manager for a Large Merger / Acquisition
Lead ISO 9000 Compliance Audits and SAS 70 Audit
Implemented a Corporate University for 300 Employees
Implemented Programs for Personal and Professional Development
Graduated with Distinction – Masters Degree in Management

Reference:
Provided upon request.

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