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Information Technology Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 21145 |
| Desired Job Location: Mississauga, Ontario |
Date Posted: 5/29/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: June 2, 2008 |
| Desired Wage: 100000+ |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Experience:
ADP (Employer Services International), Mississauga, Ontario 1996 - 2008
Employer Services is ADP's business that provides employer-related business process solutions for the smallest to the largest companies.
Manager, Production Support/Technical Services (2005 2008)
Manager, Production Technical Support & Enterprise System Operations (2003 2005)
Manager, Production Support (2002 2003)
Managed Mainframe Production Support, Computer Operations and Systems Technical Support teams in supporting, escalating, providing a quick recovery and Incident Management of all batch related issues on mainframe production systems. Provided direction and expertise for a centralized Technical Support team. Played a lead role in resolving service interruptions resulting from hardware or software problems. Managed the implementation of all hardware and software modifications to ensure service level commitments were met.
Successfully managed the consolidation / team integration of Canadian Support team within the Corporate structure to meet the 2008 global re-engineering initiative. Kept the team highly motivated and in full cooperation with the Corporate team.
Improved, enhanced and automated (where possible) legacy processes and procedures. These enhancements resulted in reduced after hour support calls, cost savings for after hour calls, efficient processing, improved associate performance and development time and in meeting clients Operational Level Agreements. For example, the resolution rate rose from 68% to 90%. 10% was attributable to programmatic issues.
Managed Incident Resolution for quick batch recovery services relating to application and production processing.
Selected, project managed, implemented and maintained an electronic file transfer solution (UNIX based) for clients, replacing the legacy magnetic tape media process. This accelerated the delivery of the file to the client in a secured and efficient manner and significant cost savings on mailing the tape, and reprocessing costs for creating lost media.
Managed the planning and implementation of the Application and Software changes to Production Systems to ensure service level commitments were not impacted for production platforms.
Developed a data gathering and delivery solution in meeting monthly reporting requirements for Sarbanes-Oxley compliancy.
Developed the team from a low performing team to a highly motivated, highly respected and most dedicated team in the organization. Team members received nominations for best performance.
Introduced a monthly meeting with the Developments to discuss production issues, possible permanent solutions to recurring or chronic issues and the quality of Production Releases.
Introduced bi-weekly meetings with the core users teams to ensure their satisfaction of our services.
Received several World Class Service, Leading Team Player, hard-working and most organized commendations from teams across Canada and USA, including Corporate senior executives.
Managed z/OS Operating System and various 3rd party and sub-system software on the mainframe, Connect Direct, MQ Series, Mainframe Network communications, File Manager, Omegamon, TMON, Computer Associates products and DB2.
Built and managed long-term diplomatic relationships with third party software vendors.
Business Continuity Analyst (2001 2002)
Created and conducted Business Impact Analysis, assisted departments in determining critical business processes. Established disaster recovery testing methodologies.
National Technical Support and Operations Analyst / DBA (DB2) (1996 2001)
Provided National Technical Support to the end-users of OS/390 System and VM/VSE/ESA, Laser Printing, IBM Mainframe Processors, Data Security (RACF), Database Administration (DB2 and DATACOMM), BARR RJE Printing Systems Software Support (Remote Printing and Tape Support), DASD Organization and Management for Database, VSAM files, EPIC, RMM, Data Communications support, hardware and software analyzing, upgrading and maintenance, Project Management, Problem Solving.
M T Videos and Electronics 1994 - 1996
Video Rentals and Electronic retail outlet
Self-Employed (Owner)
Palm Beach County Sheriffs Office, W. Palm Beach, Florida, USA 1991 - 1994
Law Enforcement Agency
Contingency Recovery Planner / Computer Operator
Chess King, Worcester, Massachusetts, USA 1986 - 1990
Young Mens Clothing Chain Distribution Center
Data Center Manager (Computer Operations, Help Desk, Data Entry/ Control) (1988 1990)
Disaster Recovery Planner (1986 1988)
Systems Programmer (1986 1988)
LFE Corporation, Clinton, Massachusetts, USA 1978 - 1986
Electronics Manufacturing
Computer Operations Supervisor/ Technical Support (1983 1986)
Senior Computer Operator (1979 1983)
Computer Operator / Data Control Coordinator (1978 1979)
Technician Assembler (1977 1978)
Education:
EDP Intensive - Computer Operations: Northeastern University
Accounting I & II, Human Relations in the Business Organization, Bentley College
Accounting and English Literature: Middlesex Community College
IT Infrastructure Library Foundations (ITIL)
Certified Associate Continuity Professional: Operational Risk
Certified Associate Continuity Professional: Business Impact Analysis
Project Management I & II
Affiliations:
Member of Change Management Advisory Board, ADP
Achieved Ontarios Workplace Safety & Insurance Board Certification in Health and Safety, 1999. Specialized in Hazard Assessment and Control: 2001
Certified in Standard First Aid and CPR, 2004
Director, Disaster Recovery Information Exchange, South Western Ontario
Skills:
Production & Technical Support
Management
Data Center Management
Business Continuity/Disaster Recovery
Project Management
Problem and Change Control Management
Sarbanes-Oxley Compliancy Reporting
Staff Development/Team Building
Technical Documentation
Database Administration
Data Communications
Systems Programming
Data Security
Vendor Management
Software Implementation
IT Auditing Processes (KPMG)
Systems Integration
Release Management
Incident Management
Budget and Planning
Process Management
TECHNICAL SKILLS
z/OS Operating system (TSO/ISPF; SAR; JOBTRAC)
WINDOWS VISTA and XP Professional
MS Project
MS OFFICE suite of products (PowerPoint / WORD / Excel)
VISIO Professional
CA-Unicenter Service Desk Incident, Problem and Change Management System
Remedy Incident Management System
Candidate Contact Information:
| Name: Faruq A.Taufiq |
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| Street: - |
Phone: 416-529-4524 |
| City: Mississauga |
Fax: - |
| State: Ontario |
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| Zip: - |
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| Web Site: |
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