Customer Service - Customer Service Technical Support Resume Search
Customer Service - Customer Service Technical Support Resume Search
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Customer Service Resume


Desired Industry: Customer Service/Technical Support SpiderID: 21111
Desired Job Location: Uplandf, California Date Posted: 5/26/2008
Type of Position: Full-Time Permanent Availability Date: 06/02/08
Desired Wage: $40K
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
To secure a challenging position that has progressive responsibilities and opportunity for growth.


Experience:
Direct Sales Manager Apr. 2008 to Present
Signature Design Ink • Upland, CA
Promote new products to potential customers. Generate sales leads from clients by creating a business relationship. Deliver product catalogs to facilities at the request of clients. Help coordinate meetings with various manufacturers and wholesalers. Manage sales in the Southern California area. Communicate potential sales opportunities with ownership to increase our sales market area. Place orders for clients, maintain transactions and monitor deliveries. Research buyer trends and determine the needs of customers to effectively market out products.

Manager June 2006 to April 2008
Footlocker • Montclair, CA
Solicit customers to attend sale events within our store. Prepare contracts & addendums to educate employees on policy and procedures. Determine customer’s needs and prepare proposals for our District Manager. Conduct monthly meetings to evaluate sales performance and sale goals. Maintain sales and inventory audits to determine product loss and sales troubles. Perform opening and closing procedures. Resolve discrepancies; train new employees; effectively perform sales events under time restrictions. Coordinate shipping and receiving of stock and conduct inventory control procedures. Cover other stores within our district to maintain business operations. Retain district changes through continued communicate with market leaders. Recruit new prospective candidates for management opportunities with the company. Manage bank drops procedures between other company stores with our facility.

Sales Coordinator Aug. 2007 – Dec. 2007
Time Warner Cable • Ontario, CA
Maintain sales reports for the Chino and Lake Elsinore offices. Verified sales through CSG and tracked Direct Sales Representatives performances. Inputted sales orders and disconnect accounts. Conduced transfers of accounts, input restarts, change dwelling codes. Assisted with payroll, manual adjustments, sick day, vacation request and discrepancy issues. Coordinate sale events within our district. Communicate effectively with other departments to ensure sale event ran accordingly to plan.

Office & Website Administrator May 2003 to June 2006
Eldridge Financial & Realty Services, Inc • Rancho Cucamonga, CA
Coordinate the Design and development of the company’s website. Managed Creating all brochures, business cards, training material, banners, and logo. Promote an online marketing campaign to attract potential clients to the company’s website. Handled all customer service online inquires. Administrate updates and e-commerce transaction on the company’s website.



Education:
Bachelor of Science Degree • Computer Science • Suffield University • Graduated, May 2006
Licensed Real Estate Appraiser • Office of Real Estate Appraisers • May 2007


Skills:
MS Office ∙ MS Word ∙ MS Excel ∙ MS PowerPoint ∙ Planning & Organizing
35+wpm ∙ MAC ∙ Photoshop ∙ HTML ∙ Dream Weaver ∙ Multitask ∙ Communication



Candidate Contact Information:
Name: Kenneth Williams
Street:    - Phone: 909-204-2222
City:    - Fax:    -
State:    -
Zip:    -
Web Site:


    



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