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Information Technology/Customer Services Relations Resume
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| Desired Industry: Business/Management |
SpiderID: 21018 |
| Desired Job Location: New York, New York |
Date Posted: 5/19/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/09/2008 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To obtain an entry level Information Technology position that is focused on improving Customer Service Relations
Experience:
McNeil Johnson & Johnson Inc., Fort Washington, PA
Operations Procurement Intern (03/2007-04/2007)
•Assisted in new IT record retention project by validating the quality of data, which improved the department's analysis reporting by improving record retention, record redundancy, and data quality
•Conducted weekly and monthly analysis reporting for Ariba Buyer and Ariba Sourcing
•Assisted in the underwriting process of Confidentiality Disclosure Agreements and the Non-Disclosure Agreements.
•Created coversheets for Confidentiality Disclosure Agreement and a Non-Disclosure Agreement for records retention.
Kelly Insurance Brokerage, Inc., New York City, NY
Senior IT Marketing/Sales (6/2005 – 8/2005)
•Installed Amsoft, an Enterprise Resource Planning application used to improve the company’s efficiency on customer relations management, records retention, record redundancy, and bill of lading
•Networked all computers to the server in order to utilize client and host feature for sharing applications
•Trained employees on how to use Amsoft
•Planned, built, and maintained a simple corporate network
•Met 100% of promoting quota, included cold calls, acquiring daily potential client referrals, screening prospective clients, and other aspects of the marketing campaign
Virtual Enterprise Senior Investors, New York City, NY
IT Assistant (9/2003 – 6/2004)
•Assorted all in-bound emails and archived them to an email database
•Maintained and managed a small network of computers, operations includes updating software, virus scanning, setup of administrative and employee access restrictions, and other technical issues
Lieber Brewster, Inc., New York City, NY
Intern Marketing/Sales (05/2003 – 09/2003)
•Assisted with database redundancy, and data entry
•Assisted with Records retention
•Assisted with Market Campaign projects
Education:
Rochester Institute of Technology, Rochester, NY
Expected: 05/2008
B.S., Business Administration
Major: Business Management Concentration: Communication
High School of Economics and Finance, New York, NY (09/2000-06/2004)
Affiliations:
•Annual Pumpkin Launcher Event, Atlas Herald (Startup Company), Asian Culture Society, Chinese Students Scholars Association, Intercultural Dinner, HEOP, and LEAP
•Bowling, Table Tennis, Martial Arts, Basketball, Baseball, Racquetball, and Billiards
Skills:
•Visual Basic, Computer Networking, Linux-Ubuntu, Minitab, Amsoft, Ariba Buyer, Ariba Sourcing, MS Office Suite, and Exposure to SAP R/3
Reference:
Michael J. Scrivens
38 Hawks View
Honeoye Falls, NY 14472
Phone: 585-582-3230
Email: mscrivens@marcomusa.com
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John Q. Tu, Ph.D.
Associate Professor of MIS
E. Philip Saunders College of Business
Rochester Institute of Technology
Rochester, NY 14623
Phone: (585) 475-2314
Email: jqtbbu@rit.edu
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Mr. Howard G. Epstein
Assistant Principal
Phone: (212) 226-8072
Email: hepstei1@nycboe.net
Candidate Contact Information:
| Name: James Lin |
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| Street: |
Phone: 347-885-1983 |
| City: New York |
Fax: |
| State: New York |
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| Zip: 10009 |
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| Web Site: |
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