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| Desired Industry: Business/Management |
SpiderID: 21005 |
| Desired Job Location: Orlando, Florida |
Date Posted: 5/19/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/02/2008 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Result oriented professional seeking to use extensive background in customer service, communication, personnel relations, project management, and marketing as part of a management team
Experience:
CAREER SUMMARY
Successful management professional qualified by 10 years of visible achievements in the hospitality industry offering a tradition of performance excellence, and the ability to enhance visibility in the marketplace, generate high dollar profits, and strengthen employee standards and output
EXPERTISE
Project Management, Team Building, Employee Training, Brand Management, Inventory Control, Quality Control Analysis, Problem Solving, Critical Thinking, and Multi Tasking
PROFESSIONAL EXPERIENCE
The Melting Pot – Maitland, Florida – June 1998 – June 2008
General Manager – August 2000–June 2008
Direct daily operations and maintain profitability for a unique, full-service, high-volume, fine dining dinner restaurant with annual revenue in excess of $1,000,000.00. Monitor and control resources; examine expenditures to ensure activities and purchases are within budget. Oversee employee relations encompassing staff recruitment, corporate and in-house training, performance standards and evaluations, leading a team of 25 direct reports. Reinforce culture and core values; Reflect skills and behaviors by which employees will be evaluated in the workplace and, ultimately, how The Melting Pot will be perceived in the marketplace. Selected Accomplishments:
-Guaranteed integrity of business operations, and brand image through excellence in product preparation, presentation, and guest relations; Establishing 8 consecutive years of exceptional Quality Assurance Inspection ratings
-Placed in the top five stores, out of over 100, for outstanding guest service; Result of improved customer satisfaction/retention and salvage threatened loss of valued customer by initiating an enhanced management communication and follow up program
-Created and implemented ongoing, comprehensive product knowledge training seminars resulting in enthusiastic staff participation. Trained and mentored 2 mid-level managers in efficient operating procedures to facilitate a smooth transition from service staff to daily management
-Slashed costly employee turnover rates; successfully generated an 85% staff retention rate, while simultaneously strengthening employee morale, accountability, and productivity
-Maintained a $15,000 product inventory by streamlining a tracking register and ensuring timely, quality, cost-effective purchasing
-Established and built an in-store customer email database to over 5,000 participants. Designed and implemented a weekly calendar of promotions and marketed it via database; resulting in a 63% sales increase on select evenings
-Organized and motivated staff members and guests to give back as part of the “Thanks and Giving Campaign” for The St. Jude Children’s Research Hospital. Eager participation resulted in a high of $3,250.00 raised in a single evening
Front of House Service Team Member – January 2000 – August 2000
Embodied corporate culture by providing specific, observable behaviors that demonstrated The Melting Pot Mission, Vision, and Principles, as well as core values: Pride, Quality, Leadership, Ability, Teamwork, Loyalty, Hospitality, Family and Integrity. In doing so confidently provided total guest satisfaction. Acted on the highest standards of service and personal excellence. Successfully utilized comprehensive knowledge of the menu and operational procedures Selected Accomplishments:
-Consistently ranked at the top of Service Team Members in per person check averages and sales
-Established an excellent guest rapport resulting in consistent, positive guest feedback and steady customer request parties
-Earned a Senior management promotion following 8 months of observable knowledge, superior skill, and demonstrated ability to quickly navigate and prosper within a fast-paced, service-oriented environment
Hospitality Specialist – June 1998 – January 2000
Coordinated activities of dining room personnel in order to provide fast, personalized, and exceptional service to all patrons. Efficiently scheduled dining reservations for up to 200 guests. Ensured specialized and specific requests were met to further enhance “The Perfect Night Out” experience. Established full knowledge of menu; able to sell all menu items through the use of suggestion. Selected Accomplishments:
-Promoted to Senior Hospitality Specialist after four months of professional and reliable service
-Developed and implemented a more efficient reservation catalogue and guest tracking station
Education:
University of Central Florida – Orlando, Florida – 1995 – 1999
B.A. Humanities
Minor in Communications
Deans List
SPECIALIZED TRAINING
-The FISH! Culture – Be There, Play, Make Their Day, Choose Your Attitude
-The Learning E.D.G.E. – Education, Development, Guidance, Evolution
-John DiJulius, Secret Service – Hidden Systems That Deliver Unforgettable Customer Service
-How to Bring Out the Best in Your Management Team
Skills:
Microsoft Office, Windows, Quicken, Internet Explorer, Photoshop, and Digital Photography
Candidate Contact Information:
| Name: Stefanie Mizrahi |
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| Street: |
Phone: 407-925-4074 |
| City: Casselberry |
Fax: - |
| State: Florida |
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| Zip: 32707 |
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| Web Site: |
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