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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 20993 |
| Desired Job Location: Gilbert, Arizona |
Date Posted: 5/17/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Experience:
Operations Analyst, 5/06 - Present
1st National Bank, Tempe, AZ
* Maintain databases, develop and perform queries, perform UAT, and troubleshoot systems-related issues
* Assist ongoing production and workflow improvement efforts, manage small projects and small segments of larger projects
* Develop and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service
HOA Relationship Manager, 2/06 - 5/06
First National Bank of Arizona, Tempe, AZ
* Manage customer relationships with HOA Management Companies
* HOA liaison between customers, HOA Division, and Account Executives
* Resolve complex HOA servicing issues
* Provide wire and transfer services to management companies
* Manage accounts for successful auditing
Instructor, 11/05 - Present
Axia College of Western International University Online, Phoenix, AZ
* Provide instruction to online students in the subject of Information Systems
* Actively participate with students in the newsgroups
* Respond to student questions and concerns in a timely manner
* Provide qualitative and quantitative feedback to students
Academic Counselor, 03/05 - 02/06
Axia College of Western International University Online, Phoenix, AZ
* Provide academic advisement and management for all new and continuing students throughout their academic program
* Perform conflict resolution
* Serve as a liaison between the student and the University with regard to University policies and procedures
* Work collectively with the graduation and academic teams to meet goals and successfully graduate students
Technical Support Specialist, 03/03 - 03/05
University of Phoenix, Phoenix, AZ
* Provide direct technical support and customer service to applicants, students, Admissions Counselors and Enrollment Advisors via inbound telephone environment
* Provide training and presentations to new employees
* Troubleshoot Internet Explorer and website issues
* Developed Training Documents for Website Knowledgebase
Sales & Marketing Database Analyst, 12/99 - 07/02
IPS-Sendero, Scottsdale, AZ
* Developed and maintained Corporate Sales / Marketing Database including designing and implementing training material
* Provided end user training and presentations for database support
* Created and maintained database and application documentation
* Gained responsibility for integration project management, which included designing, developing, implementing and maintaining complex office automation applications with MS Access, Applix, SQL Server, Avenue and Business Manager
* Liaised with data suppliers
Marketing Specialist, 12/97 - 12/99
IPS-Sendero, Scottsdale, AZ
* Managed annual Client Conference for over 300 attendees
* Coordinated meeting room design and setup and ensured facilitation of equipment
* Planned and setup entertainment, menu selections and leisure activities
* Coordinated all aspects of conference registration such as hotel reservations for internal clients
* Maintained budget and records of conference and hotel registrants
* Planned and coordinated Direct Mail Campaigns for Sales Managers and Executives
* Gained responsibility for Competitive Analysis, and regularly provided presentation quality reports on Customer / Competitor information requested by Executive Management, Corporate Marketing and Sales
Assistant Product Consultant, 12/95 - 12/97
IPS-Sendero, Scottsdale, AZ
* Provided telephone support to clients regarding database issues including financial application queries
* Performed on-site client training and implemented financial software
* Reviewed, edited, and discussed client data sets with clientele prior to implementations
Executive Administrative Assistant, 05/95 - 12/95
IPS-Sendero, Scottsdale, AZ
* Assistant to Client Service's Vice President and Product Development Vice President
* Arranged travel, meetings and presentations for Vice Presidents
* Provided first line telephone support for Client Services
* Created monthly statistical reports for Client Service's Vice President
Education:
Master of Business Administration 2000
University of Phoenix, 3.8 GPA Tempe, Arizona
Bachelor of Science in Marketing 1994
Arizona State University, 3.75 GPA Tempe, Arizona
Candidate Contact Information:
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