Customer service, invoicing, administrative skills Resume

Desired Industry: Clerical/General Office	SpiderID: 20953
Desired Job Location: St Charles, Illinois	Date Posted: 5/15/2008
Type of Position: Full-Time Permanent	Availability Date: June 2, 2008
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: None	Willing to Relocate: No

Objective:
Reliable, hard working professional with >15 years experience involving customer service, retail management and administrative skills. Possess excellent organizational, interpersonal, communication and problem-solving skills. Highly flexible and motivated team player that thrives in a fast-paced environment.

Experience:
RR DONNELLEY, St Charles, IL 2006-2008
Invoicing, Custom Documents Department
Administrative Support
Helpdesk Support
Primary responsibility involved recovering revenue for work implemented in the creation and maintenance of new custom document templates. Provided various interoffice
Administration for the department.

� Converted and invoiced >300 external customers.
� Exceeded targeted revenue goal of 250K annually.
� Recovered revenue enabled department to employ two new designers to staff.
� Provided interoffice administration for 6 co-workers, one project manager and 10 template designers at overseas location.
� Third level support for IT issues relates to custom document templates.
� Implementation of custom document policies and procedures, achieving 100% compliance on ISO audits.

MOORE WALLACE, an RR Donnelley Co., St Charles, IL 2005-2006
Customer Service Representative
� Assisted internal sales representatives and business to business customers with release orders.

AON CONSULTING, Rolling Meadows, IL 2004-2005
Customer Service Representative
� Assisted customers with defined benefits related to pension and health and welfare.
� Resolved >20-30 customer issues per day in a call center environment.

LAKESHORE STAFFING, Rolling Meadows, IL 2003-2004
Customer Service Representative
Case Manager-Tuition Assistance
� Successfully resolved customer issues involving annuities and tuition.

VERIZON CALL CENTER, Erie, PA 1999-2002
Toll Operator
Directory Assistance Operator

Responsible for excellent customer service in a fast-paced inbound call center.

� Processed >800-1000 inbound calls per day for cellular customers requesting
Directory assistance.
� Excelled and exceeded monthly performance goals on a consistent basis.
� Achieved perfect attendance for 2 consecutive years.
� Recognized for 2 perfect mystery calls.

YORKTOWN GIANT EAGLE, Erie, PA 1998-1999
Inventory Control
Office Manager-Cash Office
File Maintenance Manager

Compiled billing receipts to corporate headquarters, oriented and trained new staff for
Customer service desk , responsible for accurate pricing and scanning and managed cash
Office.

� Responsible for weekly shelf price changes for corresponding sales ad.
� Daily scanning of merchandise to verify accurate pricing and inventory control.
� Scanned and received new merchandise on a daily basis.
� Reconciled and balanced daily cash office receipts.

Prior to 1998-Held store manager positions for various retail establishments.

Education:
Robert Packer Hospital School of Nursing, Sayre, PA Completed one year.
Warren Area High School, Warren, PA

Skills:
Microsoft Word, Microsoft Excel, Lotus Notes, Window XP, Internet Explorer

Candidate Contact Information:

Name: Cheryl Schalk
Street: -	Phone: 630-707-5626
City: St Charles	Fax: -
State: Illinois
Zip: -
Web Site: