Administration / dispatcher Resume

Desired Industry: Clerical/General Office	SpiderID: 20915
Desired Job Location: Phoenix, Arizona	Date Posted: 5/12/2008
Type of Position: Full-Time Permanent	Availability Date: asap
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel:
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
To find a challenging position with a progressive organization that will allow me to fully utilize my communication, organizational and problem solving skills.

Experience:
COMLETRIC, INC – Phoenix, AZ
December, 2006 – Present
Dispatcher – Administrative Support

• Receipt and complete processing of orders for National Accounts. Duties include the selection and scheduling of technician/partners throughout the United States

• Daily contact with customers and technician/partners tracking arrival and departure times from site. When issues arrive at site, responsible for contacting customer for necessary approvals to add to orders

• Follow up and closure of orders with customers and the technician/partners. Company had a 98% SLA (service level agreement) attainment with major customers for completion process

• Created and followed up on daily work schedules including notification of changes to customers and internal staff

• Weekly and monthly report generation to insure that all work has been accounted for on billing and closures Reports are utilized as part of the monthly recap to major accounts

• Technician/partner software and instructions are sent out when new release of proprietary software is sent out.

• Responsible for complete inventory of incoming equipment for customer projects, including the follow up on missing/damaged materials

UNITED FINANCIAL CORP – AMPRO MORTGAGE – Phoenix, AZ
September, 2005 – November, 2006
Post Closing New Loan Review

• Auditing of new closed loan files from all Branches (25)

• Contacting Title Officers for final HUD1s, balancing TILs after closing

• Final review of closed loans before release to investors

AMERIFIRST FINANCIAL CORP – Portage, MI
July, 1999 – August, 2005
Assistant to the Vice President of Operations

• M.E.R.S Administration – daily updates and reports and investor transfers

• Broker approvals via M.A.R.I. – investigate potential new brokers, set up new accounts and monitor broker activity

• FHA Insuring, Shipping to all investors and Warehousing – ordering FHA and VA case numbers for all branches, transfer FHA case numbers through FHA connection, prepare loans for FHA and VA audits, M.I.P. transmittals to HUD.

• Office Facility Management – ordering all office supplies, purchasing office equipment, building and grounds management

• Quality Control – loan selection and preparation for external auditor, error correction follow up

• Mortgage Builder Administration – assign new user passwords, import loans from branch operations and set up new branch offices

COLE GILMORE PONTIAC, CADILLAC, INC – Portage, MI
April, 1993 – July, 1999
Accounts Receivable/Collections

• Approval of lines of credit, vendor approvals, prepared monthly statements

• Small Claims Court actions, Dealer trades, Multi-Line switchboard Operator

UNISTRUT CORPORATION – ANN ARBOR, MI
February, 1989 – April,1993
Assistant to the Vice President of Human Resources

• Health insurance eligibility updates, maintained updates for health and dental coverage and administration of employee files

• Invoicing for all advertising and vendors

• Office supply procurement for all branch operations

• Switchboard for corporate office

Education:
• Henry Clay High School – Lexington, KY

Skills:
• Proficiency in Microsoft Word, Excel and Outlook

• M.E.R.S, FHA Connection and M.A.R.I.

Reference:
upon request

Candidate Contact Information:

Name: Ron Shearer
Street: -	Phone: 623-340-7006
City: Phoenix	Fax: -
State: Arizona
Zip: 85029
Web Site: