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Customer Service Manager,Executive Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 20786 |
| Desired Job Location: Delaware, Delaware |
Date Posted: 4/27/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 4 Weeks |
| Desired Wage: 100000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
I am looking for a challenging position that will enable me to continue to building my current skill set and utilize the skills I have developed. I am an independant worker and an accomplished problem solver that is looking for a new career that will enable me to continue to grow as an executive professional.
Experience:
• Work Experience
Director of Operations
Pallino Asset Management in Middletown, DE (Present employment)
• Responsibilities include new business aquisition, information security, information movement, information technology, database administration, telecom and Oracle/software development.
Account Manager
MBNA America in Newark, DE
May 1997 to September 1999
• Duties included collection calls, queue management, and daily collection reporting.
Charge-Off Sales Manager
MBNA America in Newark, DE
August 2002 to February 2005
• Responsibilities included sale creation, sale process management, people management, sale marketing and contract negotiation.
• Additional responsibilities included recovery project management, database creation and maintenance and reporting creation and maintenance.
Sales Analyst I & II
MBNA America in Newark, DE
September 1999 to September 2001
• Responsibilities included report creation and management, database creation and management, sale creation, back-end sale processing, and people management.
Dailer Coordinator
MBNA America in Newark, DE
September 2001 to August 2002
• Responsibilities included creating and managing all outbound calling campaigns for MBNA's Delaware collection floors, report creation and management as well as the creation and management of the special recovery unit.
Education:
• Education History
Juniata College in Huntingdon, PA
September 1993 to May 1997
Skills:
• Skills
• College Grad - Business, Management, & Marketing
• Banking & Finance - Banking, Executive Finance, Financial Analyst, Financial Reporting, Investor Relations
• Customer Service - Customer Service Manager, Customer Service Rep, Executive
• Executive - COO, Director, Management
• Information Technology - AS/400, Business Analyst, Data Warehouse, Database, Executive, IT Operations, Network, Project Manager
Additional Information:
Currently I am responsible for information movement, information security, information technology and database administration. I am currently entrenched in collection/master servicing software development.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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