Production/Quality Resume

Desired Industry: Manufacturing	SpiderID: 20749
Desired Job Location: Cedar Rapids, Iowa	Date Posted: 4/23/2008
Type of Position: Full-Time Permanent	Availability Date: 4/25/2008
Desired Wage: 50,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: Undecided

Objective:
Determined Business Analyst skilled in problem solving. Committed to improving the work environment by implementing modifications that are measurable and quality-driven. Ability to assess the overall perspective, determine the challenges involved, and provide innovative solutions to maximize profitability. A quick learner who is team oriented and relates well to all types of people. Motivated, inquisitive, and well-respected leader who is direct, honest, practical and focused.

Experience:
CDS GLOBAL, DES MOINES, IA 1997 TO OCT 2007
A wholly-owned subsidiary of Hearst Corporation, CDS Global manages in excess of 150 million names of active subscribers for more than 400 magazine and product fulfillment clients in the direct-to-consumer and business-to-business markets. This international data management company provides customized fulfillment services to publishers and direct marketers of all sizes.
Process Manager II - Tipton Inserting Department, Aug 2006 to Oct 2007
Requested to return to Tipton to assist inserting in developing processes to improve the performance of the department, specifically in the areas of on-time delivery and through-put stabilization. Oversee 91 employees on three shifts working on a variety of machines that produced 850,000 pieces of mail per day. Set machines to run up to 600 different jobs daily.
• Decreased overtime during the first six months by 50% over the previous year. Financial performance of the plant improved and on-time delivery of mail increased to 99.1%.

Quality Assurance Analyst*, 2002 to 2006
Researched, developed and installed quality and process improvement programs for all six facilities in Iowa.
• Developed costing tools to better understand pricing structures and error costing.
• Developed Cost of Quality protocol.
• Trained up to 3,000 managers and operators in all facilities on Six Sigma and other quality programs.
• Installed ��Top Ten�� process writing initiative for all Mailing Service facilities.
*A detailed list of projects is attached.
Process Manager II, Tipton Inserting and Peripheral Services, 2000 to 2002
Directed activities of Inserting and Peripheral staff.
• Standardized processes and reduced defects.
• Developed new inserting processes to increase throughput and decrease staffing.

Supervisor, Mail Extraction and Mail Receiving, 1998 to 2000
Directed two staffs to extract incoming mail and inventory prior to processing.

Resolution Analyst, 1997 to 1998
Analyzed gift billings for incorrect information.

Education:
EDUCATION

Western Illinois University, Macomb, Illinois
Completed 3.5 years in Management

MARK OLIVERIUS ~ Page 2

TRAINING AND SOFTWARE

American Society of Quality (ASQ)
�X Certified Quality Improvement Associate, 2004 (Attended one year of education and completed a 3 hour test)
�X Failure Mode and Effects Analysis, 2003
�X Foundations in Quality Learning Series, 2002
�X Introduction to Six Sigma, 2002
CDS Internal
�X Project Management, 2002
�X Covey��s 7 Habits of Highly Successful People, 2003
Scott Community College
�X Industrial Psychology, 2002
Iowa State University
�X Theory of Constraints Satellite Series, March 2003
Software
Excel, Word, Visio, PowerPoint, Print Net

Affiliations:
American Society for Quality

Reference:
REFERENCES

DICK SCHRAD
City Manager
City of Knoxville
Knoxville, IA
(Former Library Business Associate)
641-828-0550 (Office)
TIM DAY
Former Vice President
CDS Global
Des Moines, IA
(Former Co-worker)
515-975-7738 (Mobile)
Tday259@hotmail.com
DON YOUNG
Mayor
City of Tipton
Tipton, IA
(Library Business Associate)
563-886-2481 (Home)
MARK LANG
Process Improvement Coordinator
CDS Global
Des Moines, IA
(Co-worker)
515-991-4764 (Mobile)
mlang@mchsi.com
TIM BECKLER
Process Improvement Associate
CDS Global
Tipton, IA
(Co-worker/Project Manager/Team Associate)
563-886-3976 ext 223 (Office)
JIM HAYWARD
Director Ongoing Improvement
CDS Global
Des Moines, IA
(Indirect Report for Projects)
515-681-5561 (Mobile)
Jhayward1056@yahoo.com

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