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| Desired Industry: Management |
SpiderID: 20746 |
| Desired Job Location: Rockford, Illinois |
Date Posted: 4/23/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/02/08 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
Application of administrative skills in a challenging position, with opportunities to empower others to make sound decisions and lead more productive lives.
Experience:
NCO Rockford, IL
Supervisor 11-29-2004
· Lead a team of 15 customer service representatives providing support for a mobile phone provider by assisting customers with billing adjustments, payments, and troubleshooting.
Lead Representative ]
· Assist customers with handling phone service problems and also help find resolution to other problems
· Assist supervisor in day-to-day duties
Order Entry Data Representative
· Processed orders for phone service for major cable companies.
West Corporation Loves Park, IL
Customer Service Representative 05-2003
· Assisted customers by filling out credit card applications and providing them with information on their applications status.
Winnebago County Health Department Rockford, IL
Intern 01-2003
· Assisted Health Educators with their day-to-day task and also special events that were held such as
o Reality Illinois Campaign
o Violence Prevention Collaborative
o Drug Prevention Campaign
Milestone Rockford, IL
Habitational Aide 12-2002
· Assisted residents with their day-to-day care by providing them with the necessary care that they needed.
Ron Weber and Associates Machesney Park, IL
Customer Service Representative 06-2001
· Handled numerous accounts for major publications to insure that their customer’s needs were fulfilled.
Circulation Services Incorporated DeKalb, IL
Customer Service Representative 08-2000
· Handled accounts for many customers through major newspapers and milk delivery system.
McDonalds, DeKalb, IL
Manager Trainee 06-1998
· Trained new employees in the various stations of the restaurant from the cash register to the grill station. Also made sure that we followed the guidelines that were set up by OSHA
Education:
Master of Business Administration, June 2007
University of Phoenix, Schaumburg, IL
Bachelor of Science, Public Administration, May 2003
Northern Illinois University, Dekalb, IL
Associate of Science, December 2000
Kishwaukee College, Malta, IL
Candidate Contact Information:
| Name: Felicia Reed |
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| Street: |
Phone: - |
| City: Machesney Park |
Fax: - |
| State: Illinois |
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| Zip: 61115 |
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| Web Site: |
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