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Director of Housekeeping, Executive Housekeeper Resume
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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 20740 |
| Desired Job Location: Bellflower, California |
Date Posted: 4/22/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 60000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
-
Experience:
CAREER WORK PATH
CLEANMART USA - Anaheim, CA
Operations Manager 2006-Present
HOWARD JOHNSON PLAZA HOTEL - Anaheim, CA
Director of Services 1995-2006
CROWN STERLING SUITES - Santa Ana, CA
Executive Housekeeper 1993-1995
LOS ANGELES AIRPORT MARIOTT HOTEL - Los Angeles, CA
Housekeeping Manager 1992-1993
RESIDENCE INN BY MARRIOTT - Long Beach, CA
Executive Housekeeper 1990-1992
J.W. MARRIOTT HOTEL - Century City, CA
Housekeeping Manager 1990
Housekeeping Supervisor 1988-1990
WARNER CENTER MARRIOTT HOTEL - Woodland Hills, CA
Head Houseman 1986-1988
Lobby Attendant 1986
Houseaide 1986
Education:
National University of Rosario, Argentina
- Selected Coursework in Economics
Skills:
- Director of Housekeeping -
Expert in the Planning and Management of Complex Projects that Increase
Efficiency, Productivity, and Profitability
SUMMARY OF QUALIFICATIONS
A well-rounded, results and detail-oriented professional with 20 years of extensive experience in the housekeeping industry, willing to apply dynamic capabilities in the Housekeeping arena, where a proven ability in communicating effectively and a determined focus on success and achievement, could play a vital role in increasing revenue and market share. Highly motivated, personable, and a cooperative team player; effective and comfortable at conversing with various individuals and groups, with an exceptional aptitude for accurate ability to work independently. Able to multi-task in fast-paced environments. Bilingual in English and Spanish.
- Highly effective organizer, routinely superintending multiple activities simultaneously
- Confident and articulate public speaker, motivating and communicating effectively to all organization levels
- Totally dedicated to providing quality of service and delivering excellence in performance
- Proactive and empowering management style, able to inspire cooperation and commitment
- Works efficiently under stress, consistently delivering desired results on deadlines
- Commitment to human development; energetic self-starter with excellent analytical, organizational, and creative skills
AWARDS & HONORS
Received “Housekeeper of the Year Award” for the Howard Johnson Western Region, 2005
“Finalist for the Housekeeper of the year Award” for Howard Johnson Nationwide
Howard Johnson Plaza hotel Achieved the Howard Johnson Hotel of the Year, 2004
2005 Trip Advisor Travelers Choice Awards,
Regarded as Number 1 Hotel for Families Traveling in the United States
Top 5 Howard Johnson Hotels Worldwide for Medallia Guest Satisfaction Housekeeping Rating Scores
CAREER HIGHLIGHTS
Business Improvement and Problem Resolution
- Resourceful in implementation of operational improvements and management of challenging projects
- Excellent analytical and problem-solving skills and proven ability to identify needs and enhance efficiencies
- Linked customers with informational resources as value-added service, offering impressive record for service and reliability
Management and Leadership
- Accomplished in leading personnel at all levels, including managers, supervisors, and staff. Exceptional team building skills. Long –term vision coupled with detail orientation.
- Supervised effectively facilities with 200 to 1000 rooms
- Accomplished suite inspection for cleanliness, conditions of the cosmetics package, and services including electrical and mechanical operation in compliance with company standards.
- Evaluated and assessed regularly guest comments to develop and improve operation of the company
- Established efficient training procedures resulting in a successful passing ratings for Quality Assurance Inspection for the first time in a year for the Residence Inn Hotel
- Decreased utility, maintenance , and housekeeping expenses by 12% despite 17% increase in occupancy at Howard Johnson Plaza Hotel
- Developed load tracking system at Howard Johnson to manage and reduce utility, chemical, and labor cost
- Initiated “lost and found” at Howard Johnson in recovering costs associated with guest follow-up and return shipping of guest items
- Planned facility inspections of gas, electrical, and water companies to assess efficiency of equipment including boilers, heaters, dryers, light fixtures, toilet tanks, and shower heads to improve energy and utility savings at Howard Johnson
Communication and Professionalism
- Customer- and employee oriented. Effective and articulate. Competent in interacting with management staff, clients, vendors, consultants and subcontractors. Accessible, flexible and energetic. Consistent demeanor in all situations.
- Facilitated mentoring of 60 to 200 subordinates regarding execution of responsibilities in compliance with company policies
- Increased staff morale and reduced turnover and recommended safety and emergency procedures that reduced accidents and insurance costs
- Utilized troubleshooting skills by resolving clients issues and concerns
- Improved weekend worker assistance by implementing Employee Attendance Program
Additional Information:
TRAINING
Personal Development Coaching, Entelechy
Legal Aspects for HR Administrator, T.L. Chandler & Associates - Supervisor Training in Accident Reduction Techniques, Argonaut Insurance Company - Cleanliness Certification, Ecolab & Marriott
Time Power, The Charles Hobbs Corp. - Supervisor Development, Marriott
Candidate Contact Information:
| Name: Guillermo Baudino |
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| Street: - |
Phone: 714.334.5764 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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