Medical Office Administration Resume

Desired Industry: Medical/Health	SpiderID: 20717
Desired Job Location: Mooresville, North Carolina	Date Posted: 4/20/2008
Type of Position: Full-Time Permanent	Availability Date: May 1, 2008
Desired Wage: 25000
	U.S. Work Authorization:
Job Level: New Grad/Entry Level	Willing to Travel: No
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
To obtain a rewarding and challenging position that fully engages my 13+ years in customer service as well as my accounts receivables, computer, and medical office skills.

Experience:
07/07 to Present Accounts Receivables Specialist – OmniHealth Medical Group, Concord, NC
Process incoming office mail. Maintain and balance daily AR log by posting incoming payments to appropriate accounts and ensuring that deductions, allowables, write offs, refunds, patient responsibilities and office policies are properly employed. Prepare and deliver daily bank deposits. Contact insurance carriers by phone, Internet, or mail to resolve all denials. Work old and/or past due accounts for re-filing and/or appeals. Establish online accounts with insurance websites. Initiate and maintain the protocol for processing payments and denials in office handbook. Review patient statements for accuracy and process for outgoing mail. Process monthly credit card payments for patients with Financial Agreements. Apply knowledge of HIPPA regulations where appropriate to ensure patient confidentiality. Cross-trained to provide back up to reception and medical records staff as needed.

01/07 to 07/07 Medical Office Assistant – OmniHealth Medical Group, Concord, NC
Retrieve and file medical records. Audit medical records for compliance with local, state
and federal policies. Print, audit, correct, and file dictation from medical staff. Schedule patient appointments. Answer multi-line phone. Provide customer service. Develop x-ray films. Prepare meeting minutes. Plan, advertise, coordinate, and perform pre and post event logistics for educational workshops aimed at current and potential patients.

05/06 to 11/06 Teller - SunTrust Bank, Charlotte, NC
Processed personal and commercial banking transactions. Marketed and sold bank products and services. Delivered quality customer service by greeting and responding to customers promptly and courteously. Responsible for adherence to bank's operational compliance and security policies and applicable state and federal laws.

07/05 to 12/06 Store Manager - Wray Wong’s, Concord, NC
Planned, organized, and opened new antique/collectibles shop. Wrote effective programs for sales, inventories, and consignment reports. Resolved customer concerns and complaints. Maintain procedure manual and knowledge of its content. Responsible for Online and eMail advertising. Responsible for inventories and reordering supplies. Train and manage all new employees. Bookkeeping and Payroll Duties.

08/05 to 01/06 Cashier - Gail’s Mini Mart, Kannapolis, NC
Operated station independently on 2nd shift. Processed customer transactions; maintained shift data for gas tanks and inventories. Resolved customer concerns and complaints. Responsible for cleaning and restocking shelves.

11/00 to 07/05 Online Sales Manager - Gold Chest Jewelers, Mooresville, NC
Planned, organized, and implemented a new eBay Store. Responsible for Online and eMail advertising. Photographed merchandise and posted online. Wrote effective database programs for sales reports. Tactfully resolved customer concerns and complaints. Maintained procedure manual and knowledge of its content. Maintained inventories and reordered supplies. Planned, organized, and trained employees for shipping department.

Education:
High School Diploma (college preparatory program), Apex High School, Apex, NC.
AA (Medical Office Administration), Rowan Cabarrus Community College, Concord, NC. Graduated 2007.

Affiliations:
Member of Phi Theta Kappa

Skills:
Solid knowledge of: Personal Computer, Microsoft Office, Cash Register, 10-Key, Copier, Fax, Multi-line Phone System, HTML, Web site design, international package shipping.

Additional Information:
Dean’s List; Rowan Cabarrus Community College
Former board member for Old Courthouse Community Theatre; Concord, NC
Former board member for Lake Norman Children’s Relief; Mooresville, NC
Former board member for St. Therese Parish Council; Mooresville, NC

Reference:
Work References

Gail Cress, Owner
Gail’s Mini Mart
801 Rogers Lake Road
Kannapolis, NC 28081
(704) 938-6280

Clyde Swedenberg, Owner
Gold Chest Jewelers
119 N. Main Street
Mooresville, NC 28115
(704) 664-4653

Educational References

Lynda S. Boyd, Instructor
Rowan-Cabarrus Community College
Salisbury, NC 28146
(704) 788-3197 ext. 464

Shirley Simpson, Instructor
Rowan-Cabarrus Community College
Salisbury, NC 28146
(704) 788-3197 ext. 467

Personal References

Paula Whitley, Practice Manager
725 North Highland
Winston Salem, NC 27101
(336) 607-8523 ext. 171

Christopher J. Runge
1210 Oakwood Avenue
Kannapolis, NC 28081
(704) 425-4791

Candidate Contact Information:

Name: Joyce Wyant
Street:	Phone: 704-425-5340
City: Mooresville	Fax: -
State: North Carolina
Zip: 28115
Web Site: