|
|
|
|
Client Support Administrator/Help Desk Supervisor Resume
|
| Desired Industry: Information Technology |
SpiderID: 20712 |
| Desired Job Location: Washington, District of Columbia |
Date Posted: 4/20/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 7/15/2008 |
| Desired Wage: Negotiable |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
To attain a position in an Information Technology Department that will allow me to maintain and improve my various skills while being a valuable, self-motivated asset the company.
Experience:
Help Desk Supervisor/Client Support Administrator
97th Intelligence Squadron, Offutt AFB, NE
7/2006-Present
-NCOIC (Non-Commissioned Officer in Charge) of SCI (Secret Compartmented Information) Helpdesk
-Serves as supervisor and key liaison for 97th Intelligence Squadrons communications-computer helpdesk operations for 600+ users
-Supervises client support administrators that oversee seven small offices and maintence flight for communications support
-Establishes organizational accounts in the unit and responsible for encryption capability of all individuals and offices
-Trains users and CSAs on network software applications and security measures to ensure compliance with squadron workstation and communications equipment problems
-AMHS (Automated Message Handling System) system administrator responsible for creating and deleting accounts
Chief of Information Management/ Information Technology Manager
Air Force Institute for Advanced Distributed Learning, Wright Patterson AFB, OH
6/2005-6/2006
-Managed and Performed diversified executive support to meet information management tasks and activities in support of AFIADL.
-Responsible for all computer and LAN related functions and duties
-Performed as Webmaster for AF only satellite distance learning network, the Air Technology Network (ATN), designing, editing, posing and updating the web site for ATN's 170 downlink locations and for the Government Education and Training Network (GETN)
-Maintained and updated ATN site status list and GETN satellite broadcasting sched on daily basis
Information Manager/ Unit Fitness Monitor
93rd Intelligence Squadron, NSA/CSS Texas, Lackland AFB, TX
5/2004-6/2005
- Managed electronic and manual publications and forms development, design, control, storage, and dissemination
- Acquired and distributed publications and forms using manual or electronic means
- Provided guidance to ensure publications and forms meet prescribed style, format, and legal and statutory requirements
- Implemented procedures for manual and electronic creation, control, coordination, dissemination, and disposal of administrative communications
- Established and maintains officed of records, creates manual and automated file plans, applies file cutoff procedures and disposes of and retrieves records
- Operated and managed automated records information management system, operates and manages a record staging area for inactive records storage
- Complied with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provided assistance to ensure others comply
- Provided PA, FOIA, and records management training, operated the Base Information Transfer System and Official Mail Center using manual and automated systems
- Assisted the support staff with a range of tasks including records management; administrative communications; information flow including processing, controlling, and distributing mail; publishing management; and workshop management
- Operated information systems (stand alone and networked) to create, collect, use, access, disseminate, maintain, and dispose of information. Helped customers determine life cycle management of their information
Information Manager/ Customer Support Specialist
31st Mission Support Squadron, Aviano AB, Italy
4/2002-5/2004
- Performed workgroup management (information systems and technology support) functions.
- Managed hardware and software. Performed configuration, management, and initial diagnostics of information systems.
- Coordinated and documented information systems repairs. Ran systems diagnostics and determines cause of hardware and software failures.
- Removed and replaced components and peripherals to restore system operation. Installed and configured software operating systems and applications.
- Provided customer service to assist in operation, restoration, and configuration of information systems. Developed and implemented web sites and pages.
- Manageed and assisted others in content management of web sites and pages. Prepared and processed information systems requirements to support mission needs
- Monitored and managed information system security programs. Reported security incidents and formulated and applied corrective security procedures.
Education:
Bellevue University, Bachelor of Science Major: Computer Information Systems-Business
Status: Currently enrolled
Community College of the Air Force, Major: Information Management
Status: Graduated April 2008
Skills:
MS Office (Word, Excel, Outlook, Powerpoint, Access)
Windows XP,2000, Vista
Java, Cisco VPN, Active Directory, User Manager
PCIII (Personnel Concept)
Dreamweaver, Frontpage, Adobe Photoshop CS3
Additional Information:
Current TS/SCI w/ CI Polygraph security clearance
Candidate Contact Information:
| Name: (private) |
|
| Street: - |
Phone: 402-408-9681 |
| City: - |
Fax: - |
| State: - |
|
| Zip: - |
|
| Web Site: |
|
|
|
|
|
|