Management, Customer Service, Administration Resume

Desired Industry: Business/Management	SpiderID: 20652
Desired Job Location: New Baltimore, Michigan	Date Posted: 4/14/2008
Type of Position: Full-Time Permanent	Availability Date: 04/18/2008
Desired Wage: 35000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 50-75%
Highest Degree Attained: MBA	Willing to Relocate: Undecided

Objective:
Qualifications Summary
Hard working, creative, ethically responsible and dedicated professional.
Advanced administrative support professional in a fast paced environment with skills in Microsoft office software, ICL software, Global Systems Software, and HCL software.
Award-winning leadership and customer service relations.
Certified trainer with over 15 years training staff members.
Excellent writing and research skills with proficiency in APA and MLA documentation.
Ability to multi-task and implement new procedures and policies.
An exceptional understanding of inventories and inventory control.
Knowledge of OSHA and Health Department regulations.

Experience:
Lorie J. Plegue, MBA
35771 Main Street Apt. 9
New Baltimore, MI 48047
Tele. 586-648-6666
Fax 586-648-6667
��Pljp2@comcast.net
______________________________________________________________________________
Qualifications Summary
Hard working, creative, ethically responsible and dedicated professional.
Advanced administrative support professional in a fast paced environment with skills in Microsoft office software, ICL software, Global Systems Software, and HCL software.
Award-winning leadership and customer service relations.
Certified trainer with over 15 years training staff members.
Excellent writing and research skills with proficiency in APA and MLA documentation.
Ability to multi-task and implement new procedures and policies.
An exceptional understanding of inventories and inventory control.
Knowledge of OSHA and Health Department regulations. ____________________________________________________________________________________________
Education Doctoral Studies BA, University of Phoenix, April, 2010
Major; Business Administration
M.B.A. Business Administration, University of Phoenix June, 2006
Major; Business Administration
B.S. Bachelor Science, Rochester College June, 2000
Major; Psychology
Associates Degree, Legal Assistant, Macomb Community College December, 1993
Major; Law
Associates Degree, General Studies, Macomb Community College June, 1991
Major; Science
Certified Medical Office Assistant, Macomb Community College December, 1980
Major; Medical
_____________________________________________________________________________________________
Career History Brookstone Incorporated, Retailer, Sarasota Florida
Seasonal Store Manager September 2007-December2007
� Full Store Operations
� Training, hiring and scheduling staff
� Merchandising
� Goal oriented sales
� Balancing daily ledger along with POS systems balancing
Lorie J. Plegue, MBA
Jerry�s Enterprises (d.b.a. Save-A-Lot) Grocery Retailer, Sarasota Florida
Office Manager April 2005-February 2007
� Full operational relations with eleven store operational procedures and development.
� Develop, hire, implement and train new management on policies and procedures and benefit packages.
� Inventory management, evaluations and control.
� Investigate and solve customer service issues.
� Solving and trouble shooting various problems within stores policies and procedures.
� In charge of security systems and maintenance.
� Analyzed, priced, and compared produce pricing on a weekly basis with competitors.
� Knowledge and experience of opening new stores.
� Balancing store ledgers and solving discrepancies along with in-store charge accounting.
� Investigate and solve internal theft and followed through with procedures for corrective action.
� Developed and wrote Health Food Code Policies in compliance with Florida Health Food Code Policy.
Jerry�s Enterprises (d.b.a. Save-A-Lot) Grocery Retailer, Sarasota Florida
Assistant Store Manager June 2003-April 2005
� Trained personnel, cashiers, stockers and management.
� Full Cash management and balancing daily ledgers.
� Knowledge and working fully with all store operational procedures.
� Ordering and stocking store.
� Maintaining a clean and safe organization related to work environment.
� Implement shrink procedures.
� Maintaining Florida Health Code and OSHA regulations and work procedures and initiating policies.
� Hire employees and maintaining proper paperwork.

Lorie J. Plegue, MBA
Sam-I-Am Cleaning Services, Sarasota Florida
Assistant Associate April 2003-September 2003
� Planned and organized cleaning crews.
� Managed in a fast paced recreational environment.
� Time factor critical for bookings in a vacation area.
� Streamlined the process for desired results.
� Evaluated employees on their abilities and job tasks.
Heinzmans Heidelberg, Mount Clemens, Michigan
Bartender/Server September 2002-April 2003
� Receiving, producing and serving customer orders.
� Maintain cash drawer.
� Liquor inventories and control.
� Excellence in customer satisfaction.
� Trained new staff on optimal customer service techniques.
� Daily cleaning routines along with maintaining glassware and dishes.
Applebee�s International, Chesterfield Township Michigan
Bartender/Server June 1999-September 2002
� Receiving, producing and serving customer orders.
� Maintain cash drawer.
� Liquor inventories and control.
� Excellence in customer satisfaction.
� Daily cleaning routines along with maintaining glassware and dishes.
� Employee of the year and employee of the month 2 within and eighteen month timeframe.
� Certified Applebee�s Management Trainer.
Ernie�s Kings Mill, Clinton Township Michigan
Lead Server July 1994-July 1999
� Receiving and producing orders for customers
� Maintain cash balance.
� Liquor inventories and control.
� Excelled in customer satisfaction and service.
� Daily Cleaning routines.
� Trained all new staff on optimal server techniques.
� Scheduling staff and banquet staff.
� Organizing and full operations with banquets and large booked parties.
Lorie J. Plegue, MBA
Pernporn Vanasupa, M.D, New Baltimore Michigan
Medical Office Manager January 1979-October 1981
� Maintained all insurance billing and accounts.
� Scheduling Patients for exams and procedural services.
� Assisted Doctor in minor surgeries.
� Relations with pharmacies and prescription knowledge
� Excellence in implementing patient care.
� Performed EKG�s
� Small scale laboratory testing.

Education:
Education Doctoral Studies BA, University of Phoenix, April, 2010
Major; Business Administration
M.B.A. Business Administration, University of Phoenix June, 2006
Major; Business Administration
B.S. Bachelor Science, Rochester College June, 2000
Major; Psychology
Associates Degree, Legal Assistant, Macomb Community College December, 1993
Major; Law
Associates Degree, General Studies, Macomb Community College June, 1991
Major; Science
Certified Medical Office Assistant, Macomb Community College December, 1980
Major; Medical

Candidate Contact Information:

Name: Lorie Plegue
Street:	Phone: 586-648-6666
City: New Baltimore	Fax: -
State: Michigan
Zip: 48047
Web Site: