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Human Resources Manager Resume
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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 20629 |
| Desired Job Location: Indianapolis, Indiana |
Date Posted: 4/11/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 3 weeks |
| Desired Wage: neg. |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Obtain a Human Resource Management position in the hospitality industry while continuously improving upon my professional and personal growth.
Experience:
EXPERIENCE:
Pyramid Advisors - The Hilton Indianapolis, Indianapolis IN
Human Resource Manager
February 2006 - The Present
Create a welcoming and friendly environment for all internal and external guests
Assist in maintaining a positive work environment for the Hilton Indianapolis team
Responsible for proper processing, logging and filing of all employment applications
Maintain and update Talenczar and Besthotelcareers websites with all job opportunities
Organize all phone prescreen and initial interviews for all hourly applicants
Coordinate any additional interviews for hourly applicants with the Department Head, a Peer, and
the General Manager
Conduct all applicant background and reference checks, drug testing and employment offer letters
Assist with associate medical, dental, life, 401K and vision benefit enrollment
Maintain weekly reports: hourly job openings received & filled, liquor license log, I-9 log, and drug
testing log, EEO log, associate driving records
Prepare, organize and administer Hilton specialty training programs: New Hire Orientation,
ECHO, First Choice
Ensure all New Hire paperwork is properly completed, recorded and filed
Assist all associates with obtaining, logging and filing Travel Passports, discounted bus passes, hotel parking permits, proper uniforms, nametags, time cards, any coach & council needs
Develop and maintain a positive working relationship with local community organizations in order
the provide job opportunities for the community
Active participant and member of the Safety Committee and the C.A.R.E Committee
Alcatraz Brewing Company, Indianapolis IN
Banquet Captain / Events Coordinator / Server
June 2005 – October 2006
A PR Agent that builds and maintains a relaxing and entertaining dining environment
A friend that creates an emotional connection with each and every guest
A "Tour Guide" showing the best we have to offer, a celebration of food, wine and beer
Assist in accomplishing desired revenue goals, client satisfaction, and associate fulfillment
Obtain, review, organize and approve all contracted "special events"
Delegated appropriate responsibilities to "special event" associates in order to properly execute
each detailed event according to plan
Trouble-shoot and resolve any guest satisfaction issue
Development of efficient associate shift schedules
Victoria’s Secret Stores, Coral Springs FL
Talent Co-Manager –
June 2003 – March 2005
Opening Co-Manager for the new 34th Street Design store September 2004
Recruit, interview and hire Top Talent
Conduct group interviews and orientations
Responsible for New Hire training, paperwork, and continuous associate training
Create weekly associate and management schedules
Managing daily business operations of the store
Manager on Duty; Client Service management
Responsible for large cash sums and inventory control of merchandise
Create and maintain client friendly shopping environment
Tracking and updating of daily wages and sales goals
White Lodging Services - The Renaissance Fort Lauderdale Plantation Hotel, Plantation FL
Assistant Front Office Manager
August, 2002 – May 2003
Opening Team – Assistant Front Office Manager
Coordinate and manage the inventory and merchandising efforts for a Renaissance outlet.
Customer service and guest relations management
Manager on Duty; Problem research and resolution
Shift manager responsible for large cash banks
Provide exceptional guest service to produce repeat business and return guests
Generate room and F&B revenue through up selling various room types, amenities,
hotel packages, In Room Dining, as well as promoting Bin 595
Organization of associate recognition, motivational and incentive programs
Created training agenda for all new associates to follow
Knowledge of Marriott Property Management System, MARSHA and Micros
White Lodging Services - The Marriott at Centerpoint, Pontiac MI
Assistant Front Office Manager
August 2000 – August 2002
Opening Team – Assistant Front Office Manager
Pre-opening hiring team; Conduct associate and vendor interviews, reference checks,
preparation of pre-opening associate training agenda for the Front Office and assisted in the development of the pre-opening training agenda for the entire hotel
Manager on Duty
Shift Manager responsible for large cash banks
Customer service and guest relations management
Development of efficient associate shift schedules
Tracking of daily wages and labor costs
Created training agenda for all new associates
Knowledge of Marriott Property Management System, MARSHA, and Micros
Education:
EDUCATIO EDUCATION: August 1996 – July 2000 Michigan State University: East Lansing, MI
Eli Broad College of Business: The School Of Hospitality Business
Bachelor of Arts Degree
G.P.A. of 3.5 / 4.0
Skills:
TIPS Trainer Certified
ServSafe trainer Certified
Additional Information:
HONORS:
Manager of the Quarter Nominee for the Hilton Indianapolis, 3rd Quarter 2006
Manager of the Quarter for the Hilton Indianapolis, 1st Quarter 2007
Victoria’s Secret Stores Platinum status ranking for Holiday 2004
Victoria’s Secret Stores - No. 6 store ranking for Winter Season
Victoria’s Secret Stores Silver status for the month of April, and Platinum status for the months of August,
September, October, November and December
White Lodging Services Bronze Star Award
Bill Tiefel Award from Marriott International
White Lodging Services Leadership Development Series graduate
White Lodging Services Management workshop
Michigan State University Bachelor of Arts Degree with Honors
Michigan State University Dean’s List Fall of 1996, 1997, 1998, 1999: Spring of 1999, 2000:
Summer of 1999
Golden Key National Honor Society
National Restaurant Association Certificate of Course Completion
Reference:
Professional References:
Timothy Dray - Beverage Manager for Alcatraz Brewing Company
Indianapolis, In
(317) 554-7801
Jamie Sciarrillo – Store Manager for Victoria’s Secret Stores
Coral Springs, Fl
(954) 478-0122
Angela Buran – Business Sales Manager for The Hilton Indianapolis
(317) 590-5600
angelaburan@yahoo.com
Dan Hickey - Director of Human Resources for Marriott at Centerpoint
(708) 552-9058
dhickey@whitelodging.com
Personal References:
Tricia Bethel – Catering Sales Manager for the Sheraton Yankee Clipper
Fort Lauderdale, Fl
(954) 524-5551 ext 1123
Charisse Tyler – Executive Housekeeper for Hilton Indianapolis
(317) 753-7907
charisse.tyler@hilton.com
Beth Kozrowski – Internal Audit Accounting Manager for White Lodging Services
(317) 403-3284
bkozrowski@whitelodging.com
Candidate Contact Information:
| Name: Corinna Duncan |
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| Street: |
Phone: - |
| City: Indianapolis |
Fax: - |
| State: Indiana |
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| Zip: 46208 |
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| Web Site: |
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