voip technical support Resume

Desired Industry: Information Technology	SpiderID: 20611
Desired Job Location: Toronto, Ontario	Date Posted: 4/10/2008
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization:
Job Level: New Grad/Entry Level	Willing to Travel:
Highest Degree Attained:	Willing to Relocate:

Objective:
Seeking an opportunity to enter into the IP Telephony industry, where I can utilize my troubleshooting skills and build upon my CISCO IP Telephony knowledge.

Experience:
WORK EXPERIENCE:

Technical Support Representative
February 2007 – August 2007
Siemens IT Solutions and Services Inc, Mississauga, Ontario
Duties: Responsible to handle both hardware and software calls in a high volume call center environment from end-users. Support local and network printers and applications such as SAP, Lotus Notes, Blackberry Enterprise Activation, VPN, Ipass, AS/400, SecurID, Cimpro and E-Term, MainFrame. Log calls using Clarify and HP OpenView Service Center ticketing systems. Responsible to solve problems with the customer on the phone utilising tools such as LanDesk (remote login tool), or escalating to more senior staff. Install software on to the end-users PC using a Distribution Server upon request. Responsibilities also include adding new users and their European VoiceMail setup.

SAP Technical Analyst
Kraft Canada, East York, Ontario June 2006 – January 2007
Duties: Planned and implemented the SAP system and performed ongoing SAP system configuration. Perform SAP system monitoring and support. Creating and resetting end-user passwords. Setting up and administering SAP print services and queues. Recorded all new parts into an Excel spreadsheet.

Quality Controller
Molson Canada, Toronto, Ontario March 2003– Dec 2005
Duties: Conduct quality tests such as FBI, coder and EBI. Complete production and check sheets. Operating various packaging machines including filler, labeller, packer and palletizer. Actively participated in changeovers. Actively participate in fixing any problems that may arise during production especially when changing the brand type being produced. Maintain a proper housekeeping during the shift. Perform all the Quality checks during the Production. Verify that all required raw materials are available for production.

Technical Support/System Adminstration
Apex Solutions, Delhi, India June 2001 – February 2003
Duties: Performed installation and configuration of PCs running both Windows and DOS Operating Systems and installed software as per the end-user requirements. Did Windows and SunOS/Solaris server installations and configurations as per the company “cookbook” as well as LAN setup and configuration. Performed configuration and deployment of Cisco routers and switches. Also did hardware troubleshooting and was involved in the testing and recommendation process of new hardware.

Education:
Cisco IP Telephony (CIPT) training, Winnet Systems January 2008
Cisco Quality Of Service (QOS) training, Winnet Systems December 2007
Cisco Voice Over IP (CVOICE) training, Winnet Systems September 2007
Cisco Certified Network Associate (CCNA) training, Winnet Systems September 2006
Bachelors Degree (BSc) in Science. July 1993

Skills:
Technical Skills:
1 OS: MS-DOS, Windows XP, Solaris, Cisco IOS.
2 Data Protocols: TCP/IP, UDP, HTTP, FTP, EIGRP, IGRP, RIP, OSPF, ISDN, PPP, HDLC, STP.
3 Voice Protocols: H323, SIP, MGCP, RTP, RTCP.
4 Technology: Frame-Relay,VLAN, switching and routing, Access Control List,
5 Software Packages: Office, Word, Excel, PowerPoint, FoxPro, SAP, Lotus Notes, Blackberry Enterprise Activation, Ipass, SecurID, Cimpro and E-Term
6 Experience with Cisco routers, Cisco switches, Gateway, GateKeeper and Call Manager.

Additional Information:
Additional Supporting Skills:
1 Blend of strong technical and interpersonal skills.
2 Have the ability to work with minimal or no supervision.
3 Highly motivated and eager to learn new concepts.
4 Fluent verbally in German, Dutch, Swaheli, Punjabi, Hindi, Urdu, and Bengali.

Candidate Contact Information:

Name: Harjinder sagoo
Street:	Phone: 9058406154
City: brampton	Fax: -
State: -
Zip: l6z2z6
Web Site: