Systems Support Engineer Resume

Desired Industry: Computer Hardware	SpiderID: 2060
Desired Job Location: St. Louis, Missouri	Date Posted: 3/9/2005
Type of Position: Full-Time Permanent	Availability Date: 4/15/05
Desired Wage: 45000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel:
Highest Degree Attained: Bachelors	Willing to Relocate: Undecided

Objective:
To secure a position with a well-established company, in order to more efficiently utilize my knowledge and skills of Information Technology, offering the company, as well as myself, a productive working relationship

Experience:
9/2002 – Present May Dept Stores Company - St. Louis, MO / PC Inventory Manager/PC-Lan Analyst

· Responsible for Managing Inventory of PC’s, printers, and related hardware peripherals.
· Responsible for managing the Asset management database to track the movement of company equipment.
· PC/Lan/Printer Troubleshooting, Supporting 1100 LAN users in a Win95-WinXP platform, in a centralized data center.
· Respond, track and close trouble calls placed via a centralized corporate help desk and follow corporate standards to setup, configure and install hardware and software.
· Manage user accounts using Windows Server 2000/Active Directory.
· Assist Project Manager in the timely completion of projects.
· Ability to transport and maneuver equipment/supplies weighing up to 60 or more pounds.
· Maintaining professional relationships with vendors/ Act as Liaison with vendors for warranty repair work and software/ hardware recommendations.
· Act as product liaison for some major products, working with other corporate departments and third-party vendors/developers to solve technical issues as needed.
· Responsible for LAN Migrations/Workstation rollouts.
· Responsible for Hardware/Software Installation & Testing/System Upgrades.
· Responsible for building and Configuring PC’s for users/Clone PC’s using Ghost Symantec 7.1.
· Responsible for creating and managing users on Ecopy scanners/Sharescan Administration.
· Responsible for training end user’s on the use of Ecopy scan stations.
· Responsible for researching and building relationships with Recycle/Disposal companies to insure the proper disposal of company equipment.

5/2001 - 8/2001 Tulane University Athletic Department - New Orleans, LA
· Athletic Fund Research / Financial Contribution Records Compilations
· Data Entry

5/2000 - 8/2000 MAR-SEP Aviation - Los Angeles, CA/Sales/Technical Support
· Customer Service / PC support
· Sales Rep.

Education:
Feb 2003 CompuMaster
Certificate: Advanced Troubleshooting, Maintaining & Upgrading PC’s

May 2002 Tulane University, New Orleans, LA
Bachelor of Science in Computer Information Systems, Minor in Business Studies

Skills/Relevant Course Work
LotusNotes,Office2K,C ,HTML,LotusSS,Ecopy,IBMPComm,SQL,Oracle8i,,Networking,GhostSymantec7.1,CommandWorkstation,Windows2000Server/ActiveDirectory,LanDesk,PalmDesktop,VNC,Trackit,Tcp/ip,DHCP,DNS,VNC,VPN,Ecopy Desktop, Win95-XP Platform. Hardware Platforms. Dell,IBM,Compaq,HP

Affiliations:
8/1997 - 11/2001 Four year Athletic Scholarship to Tulane University
Tulane Football - 1998 Conference USA/Liberty Bowl Champions
Honors: United States Army American Legion Award

Skills:
Skills/Relevant Course Work
LotusNotes,Office2K,C ,HTML,LotusSS,Ecopy,IBMPComm,SQL,Oracle8i,,Networking,GhostSymantec7.1,CommandWorkstation,Windows2000Server/ActiveDirectory,LanDesk,PalmDesktop,VNC,Trackit,Tcp/ip,DHCP,DNS,VNC,VPN,Ecopy Desktop, Win95-XP Platform. Hardware Platforms. Dell,IBM,Compaq,HP

Reference:
Patricia Dori - 314-342-6800
Profession Relationship

Vicki Wilson - 314-342-6800
Professional Relationship

Candidate Contact Information:

This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.