|
|
|
|
VP of Finance/Operations Resume
|
| Desired Industry: Banking/Mortgage |
SpiderID: 20561 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 4/8/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 100,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
To obtain a senior level position with a growing financial service company.
Experience:
A highly experienced, results-driven Banking/Finance/Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in strategic planning, business unit development, project management, and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.
Key Client Retention Process Improvement
Business Development Relationship Management Project Management
Fortune 500 Accounts Training and Teambuilding
KEY CONTRIBUTIONS
FIDELITY NATIONAL INFORMATION SERVICES
Created strategy and implemented improvements for the Online Banking Bill Payment application for 600 financial institutions.
Worked with Finance partners to create business cases to support desired enhancements.
Worked closely with CheckFree and other vendors who host or provide supporting services for Bill Payment.
Business lead for strategic initiative to allow customers to fund Bill Payments using an external DDA as the funding source. Business lead for an initiative to implement Live Chat within Bill Payment to assist customers in Payee Setup and reduce the number of email inquiries. Business lead for RFI/RFP process to replace existing Bill Payment vendor. Developed RFP requirements, coordinated vendor presentations, managed evaluation and vendor scoring, developed recommendation and presented findings to leadership council. Business lead business to bring Bill Payment customer support in-house, currently being performed by vendor. Other initiatives include improvements to Payee Setup, Balance Management, User Interface enhancements, and developing Bill Payment documentation for customer support.
AMERICAN EXPRESS FINANCIAL ADVISORS
Ensured quality by following Six Sigma and Standard Software Practice (SSP) project and development methodologies.
Develop and maintain effective controls over all cash disbursement-related processes.
Provide leadership and guidance to employees; developed employees through cross training, problem solving and team building. Conducted on-site presentations of process for RFI/RFP walkthroughs to foster vendor relationships. Conducted monthly dashboard for site processing comparisons and upper management review. Spearheaded the implementation of in-house financial application, involving large sums of data, resulting in faster review process and reduced expense. Developed system that reduced forecast and budget preparation time by 80%, increased process accuracy, and improved staff's awareness of actions needed to reach production and financial goals.
J.P. MORGAN CHASE BANK
Developed and execution of major business strategies for service innovation and operations management, with both associates and clients.
Reconstructed call center processes, resulting in 20%+ increase in profitability and efficiency at the departmental level.
Provided outstanding leadership. Developed a highly talented team that excelled in operational leadership, process reengineering and adoption of best practices. Participated in discussions and developed models to support company initiatives and financial decisions. Defused escalated calls from unhappy clients with composure and professionalism.
PROFESSIONAL EXPERIENCE
FIDELITY NATIONAL INFORMATION SERVICES, Norcross, Georgia January 2007 October 2007
Assistant Vice President of Bill Payment Operations and Client Services
Led development of comprehensive business requirements, articulate project objectives and secure funding through Business Governance Process.
Oversaw the strategic management and operational oversight of the company's eBilling Department, in order to provide streamlined operations, reduced operating costs, and greater profitability.
Interface with partners and large clients to develop and maintain organizational strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability.
Worked with client team leads to reengineer current processes in order to streamline operations and significantly reduce the amount of software customizations.
GENERAL ELECTRIC CONSUMER FINANCE, Atlanta, Georgia 1995 - 1996
Processing Manager
Successfully directed high volume remittance and processing team, generating approximately $600K per day.
Conducted change management processing for ARC and regulatory changes.
Oversaw the management of the companys Payment Groups budget and planning process as well as crated forecasting models.
AMERICAN EXPRESS FINANCIAL ADVISORS, Chicago, IL & Minneapolis, MN 1998 - 2005
Team Leader
Provided daily coordination of the work flow processes associated with production and vendor payments.
Managed teams workload distribution, metrics, employee performance and process improvement.
Displayed analytical rigor by developing a financial modeling system to evaluate multiple "what-if" scenarios.
Implemented automated financial reporting process to download data, reducing annual overtime by $25,000 and enhancing accuracy and timeliness.
Managed conversion of new payroll to KRONOS. Accounting system reduced and improved tax reporting and corporate consolidations.
Recommended and negotiated service level agreements through vendor and lockboxes for Business Continuation Plan.
J.P. MORGAN CHASE BANK, Chicago, IL 1994 1999
Supervisor, Credit Card Call Center
Developed and executed major business strategies for service innovation and operations management, with both associates and clients.
Responsible for managing exception processes and escalated issues for busy call center, while making sound business decisions under unique circumstances.
Developed daily work plans as well as tracked total dollars process, while exceeded cross-selling targets.
GENERAL MOTORS ACCEPTANCE CORPORATION, Orland Park, IL 1988 - 1994
Senior Field Auditor Wholesale Finance
Assisted in and fostered dealer relations in the GMAC inventory financing program.
Served as a problem solver for dealers, predicting where major roadblocks to success would arise and suggested strategic preventative plans or corrective actions as needed.
Increased dealer revenues by 10% annually, to dealer division, by identifying, developing and managing the acquisition and integration of expansive product base and forecasting models and financial ratios.
Increased division revenues 30% by expanding product base for individual dealers through effective presentation of new and existing products.
Education:
EDUCATION
Master of Business Administration, (1994)
ST. XAVIER UNIVERSITY, Chicago, Illinois
Bachelor of Science Finance, (1985)
Bachelor of Arts Public Administration, (1985)
SOUTHERN ILLINOIS UNIVERSITY, Edwardsville, Illinois
PROFESSIONAL DEVELOPMENT
American Express Leadership Readiness Program, (2002)
Situational Leadership
PeopleSoft Development
(Top Student)
Candidate Contact Information:
| Name: Joseph Washington |
|
| Street: |
Phone: 770-831-7637 |
| City: Lawrenceville |
Fax: - |
| State: Georgia |
|
| Zip: 30043 |
|
| Web Site: |
|
|
|
|
|
|